Adam Burchett Email & Phone Number

Sydney, Australia

Network designer and implementation specialist for data, audio/visual, and corporate security services. Provide third level support for legacy and newly remediated telecommunication systems at all Justice locations within NSW. Design solutions for remote sites, applications and the corporate head office locations. Design and implement standards for the Justice Department. Complete network discovery and create technical and high-level documents for management.Significant Achievements• Progression of LAN/WAN remediation, which involves network discovery and documentation of over 450 sites that have little to no documentation and designing new solutions based on the requirements of the business and the Department of Justice technical standards;• The most fulfilling was an approximately 4000 seat campus with took months of documenting, planning, and implementing from start to finish;• The most recent was the complete redesign and implementation of a 25-year-old network that had not seen an update since installation in 1993 within an active Jusice facility• Key project resource for the implementation of cloud-based telephony solutions for remote offices as well as a number of CBD based corporate head quarters• Worked with vendors and third-party business partners to design and implement a solution to allow private operators to communicate securely with resources within the Justice Department• Active member of the senior technical team to oversee the creation of the Department of Justice LAN and WAN standards documentation. These documents cover everything from physical cabling to switch layout, and a number of recommended practices to keep in line with standard practice within industry• Key project resource to replace aging telephony systems in correctional facilities with systems that utilise VOIP. This provides a solution that enhances cost savings and supportability for the department as well as increasing ease of use for the business

Sydney, Australia

Third level network and telephony support for data, voice, and security services used within the business, and escalation point for the Service Desk. Support resource for the Telecommunications team members for small and minor projects and roll outs. Provide after-hours support to key business areas. Professional use of various communication methods to communicate with executive staff, vendors, and the business such as emails, business submissions and telephony.Significant Achievements• Creation of support documentation to assist the level 1 and 2 teams to log more calls with better detail• Assisted the WAN migration from multiple providers to a single contract provider, which involved communicating with remote sites, old and new external vendors and internal and external project managers and assisting with the reconfiguration of remote equipment• Assisted a refresh on the offender network where firewalls were to be configured, deployed and documented to assist in the support

Sydney, Australia

To provide first and second level support to the business, respond appropriately and prioritise key issues. Use of communication methods such as via telephone and email to the business, executive staff and external vendors. Provide after-hours support to key business areas. Significant Achievement• Improved processes of communicating with external vendors and internal staff by creating templates and procedures

Sydney, Australia

To provide first level support to the business, and respond appropriately issues. To successfully complete Certificate III in Information Technology whilst moving through all the teams in the IT division to get diverse knowledge of how it all works together. Significant Achievements• Successfully completed Certificate III Information Technology (ICA30105)• The direction of the technical path I would like to pursue

Sydney, Australia

Greet and serve guests, prepares food, maintains food safety and sanitation standards, and handles or processes paperwork. Exceptional customer service. Uses Point of Sale system to record the order and compute the amount of the bill. Collects payment from guests and makes change. Directs staff to ensure that food safety, product preparation, and cleanliness standards are maintained. Maintains standards of restaurant safety and security. Oversees training program for new staff. Responsible for inventory and money control systems and establishment inventory schedules.