Adam Durst Email and Phone Number
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Are you struggling to increase NRR and decrease customer support costs? How does >30% growth in your key metrics sound?Here's the breakdown...- 6.2% growth in bottom-line revenue,- 7.4% increase in customer retention,-7.1% increase in customer lifetime value-11.6% increase in customer satisfaction- 6.1% decrease in customer support costsHere's the truth:Companies that focus on customer education outperform in every category by as much as 30%.In SaaS, the journey from customer acquisition to customer success has many challenges.With so many options, how do you reduce churn and grow your customer base?Are you seeing any of this in your business?-> Spending tons of time supporting customers 1 to 1 with repeat questions.-> Running into costly resource constraints.-> Spending less time landing new customers and expanding existing ones.Honestly, it doesn't have to be this way...Over 15+ years, I've helped transform these challenges into opportunities for growth.My work at Salesforce, Pearson, AES (and others) helped me hone my expertise in customer education.Here's our approach:Our AgileBranch Framework™ focuses on strategic onboarding and persona-based customer education. We directly help SaaS SMBs transform their customer journey.Making sure that:1. users understand their product &2. become a lifetime value success storyThe result?- Increased retention- Shorter time to value- More customer expansion opportunitiesI'm here to help you tackle churn, keep your customers, and decrease support costs.Schedule your free consultation and start your transformation today.📱https://calendly.com/adamdurst/15-minute-introduction
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PresidentAgilebranch Oct 2023 - Present
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Director Of Product TechnologiesIcev Oct 2022 - Oct 2023Lubbock, Us -
Director Of Product (Curriculum And Software)- Applied Educational SystemsIcev Jun 2020 - Oct 2022Lubbock, Us▪ As a member of the executive leadership team, developed and maintained the product and curriculum strategy, product and curriculum roadmap, 12 internal development resources, and over 10 external development resources, all within a 1.2 million annual operating budget.▪ Improved curriculum development team delivery efficiency by over 30%, increasing new product available for market and increased competitive advantage.▪ Reduced product team technical debt from over 200 active cases to 20, and tracked via a weekly scorecard.▪ Selected, negotiated, and implemented a 3rd Party Assessment engine for the company’s proprietary LMS.▪ Delivered the largest 200 hour expansion of curriculum in company history on time and within budget.▪ Built a sustainable maintenance program for the company’s over 2000 hours of curriculum.▪ Developed and implemented product case management strategy. This included a submission workflow,department SLAs, and a robust communication and resolution strategy.▪ Led product due diligence and management presentations during company acquisition.▪ Worked with acquiring company to develop product integration strategy and team member role definition.
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Augmented Reality Curriculum ManagerPtc Apr 2019 - Jun 2020Boston, Massachusetts, Us•Fostered the career development of an eight-member, geographically diverse team, through one on one coaching, real-time feedback, goal setting, and evaluation.•Aligned the curriculum development strategies for Augmented Reality course offerings by maintaining budgets, evaluating course demand, following industry trends and best practices.•Coordinated with platform development teams to ensure clear system requirements and expectations.•Managed team productivity in the design and delivery of instructor-led training and eLearning courses, using interactive lab environments, and Articulate 360.•Managed the development of a new microlearning platform and tutorial framework, through next-generation technology and in-product learning, to support 4.5M users globally.•Maintained regular strategic meetings with product leadership, company executives and delivery partners, ensuring new products and features have appropriate curriculum coverage.•Evaluated, build and launch, new curriculum design systems, scalable asset libraries, and define a cohesive brand strategy. -
Senior Instructional DesignerAutomotivemastermind Inc. Sep 2017 - Apr 2019New York, New York, Us• Design and build interactive sales enablement courses, HR courses, and product knowledge courses, using Vyond (GoAnimate), Articulate 360, and Camtasia. • Design frameworks for creating a client-facing university.• Serve as the administrator for automotiveMastermind’s Learning Management System.• Development of automotiveMastermind’s instructional design framework.• Managed the migration of automotiveMastermind to a new Learning Management system, and increased employee engagement by 50%. • Designed and developed automotiveMastermind’s first career development learning plan. -
Manager Of Curriculum DevelopmentSalesforce May 2017 - Sep 2017San Francisco, California, Us• Led a team of curriculum developers in supporting the needs of the Commerce Cloud business.• Managed the design, development and delivery of customer-facing curriculum for Commerce Cloud. • Collaborated with subject matter experts and management teams to support product go-to-market strategies and new releases. • Direct hiring, training and performance evaluations of a team of curriculum developers including overseeing their daily activities. -
Senior Curriculum DeveloperSalesforce Jun 2015 - May 2017San Francisco, California, Us• Analyzed and built technical elearning and instructor led courses for clients and partners. • Redesigned department eLearning templates to create a more modern and clean design• Led the search for a new LMS and managed the migration of over 11,000 users and 50,000 user records • Served as the main point of contact for technical and functionality needs within the company LMS• Obtained a power of teamwork award for work on a large scale product implementation• Led efforts to standardize curriculum across disciplines • Responsible for developing and maintaining strong working relationships with all customer facing departments
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Manager Of Agile FacilitationConnections Education Apr 2014 - May 2015Columbia, Md, UsEarned promotional advancement for top performance and demonstrated ability to master complex concepts, as well as manage diverse responsibilities. • Currently leading a team of 6 ScrumMasters. Responsible for providing guidance and direction on the management and completion of projects and Agile teams • Work closely and regularly with Agile Facilitators to provide training on roles and responsibilities in organization, as well as to ensure their team’s adherence to Agile techniques and practices to increase their agility and accountability • Responsibility for educating and coaching the Agile Facilitation team on Scrum/Agile processes and software development department policies, as well as assist in defining and implementing policies and procedures • Fulfill the Agile Facilitator role when necessary, leading Scrum ceremonies and representing the needs of the team • Consistently manage effective career planning and development of ScrumMasters, as well as complete administrative duties including, but not limited to, one on one coaching, realtime feedback, goal setting and evaluation. • Responsible for developing and maintaining strong working relationships with Software Development leadership to ensuring decision making process, issue escalation, and manage change/enhancement requests -
ScrummasterConnections Education Apr 2013 - Mar 2014Columbia, Md, Us• Coordinated multiple concurrent development efforts throughout the full lifecycle, including several iterations • Organized and facilitated project planning, daily stand-up meetings, product reviews, iteration retrospectives and release planning • Regularly tracked and communicated team velocity and progress to both the team and customer • Assisted teams with making appropriate commitment through user story selection and task definition • Worked with other Agile and product teams to identify and address cross-project dependencies, facilitate discussions and proactively resolve conflicts, and if needed, escalate appropriately • Identified and removed impediments and distractions that interfere with team goals • Served as the primary contact for project communications, both with the team and across team boundaries • Help to improve productivity/velocity of the teams, as well as ensure they deliver tested, working functionality in each iteration • Ensured the implementation of resolutions identified in retrospective meetings
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Senior Instructional DesignerLaureate Online Education Aug 2012 - Apr 2013Amsterdam, Nl• Facilitated and resolved conflicts within team member courses and ensured quality control through testing and review of project team course builds • Analyzed and built Bachelors, Masters, and Doctoral level college courses • Served as ISD point of contact for technical and functionality development needs within the online classroom • Served as Blackboard consultant to ensure the resolution of issues within live classrooms • Managed multiple course schedules and deliverables throughout the lifecycle of projects • Maintained effective communication of knowledge, best practices and documentation across all internal teams, senior management, and external stakeholders • Monitored and resolved risk, resource constraints, and deficiencies within project scopes • Mentored and trained new team members as needed • Coordinated and managed special projects -
Instructional DesignerLaureate Online Education Jun 2011 - Aug 2012Amsterdam, Nl• Completed migration of 1,300 courses from eCollege to Blackboard • Analyzed and built Bachelors, Masters, and Doctoral level college courses • Served as team lead on special projects within the company, including the on-boarding of new institutions • Created and delivered end user training materials to project teams • Served as a consultant in the development and customization of Learning Content Management System
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Technology InternDerry Township School District Jan 2011 - Apr 2011Provided technical and training support to teachers and various district facultyCreated instructional materials Delivered instructional classes
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Production AssociateVerve Internet Solutions Sep 2009 - Jan 2010UsConducted general site maintenance of HTML and PHP based websites Creation and input of data into DrupalCollaborated with clients on site maintenance
Adam Durst Skills
Adam Durst Education Details
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Bloomsburg University Of PennsylvaniaInstructional Technology -
The Art InstitutesWeb Design And Interactive Media
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Art Institute Of YorkDigital Art
Frequently Asked Questions about Adam Durst
What company does Adam Durst work for?
Adam Durst works for Agilebranch
What is Adam Durst's role at the current company?
Adam Durst's current role is I help SaaS SMBs increase NRR using the Agile Branch Framework™.
What is Adam Durst's email address?
Adam Durst's email address is ad****@****ail.com
What schools did Adam Durst attend?
Adam Durst attended Bloomsburg University Of Pennsylvania, The Art Institutes, Art Institute Of York.
What are some of Adam Durst's interests?
Adam Durst has interest in Human Rights, Science And Technology, Education, Arts And Culture.
What skills is Adam Durst known for?
Adam Durst has skills like E Learning, Instructional Design, Captivate, Distance Learning, Multimedia, Addie, Web Design, Higher Education, Adult Education, Css, Learning Management Systems, Dreamweaver.
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