Responsibility for QM processes in whole Electro division including supervising claim department and quality output control inspection.

• Coordination of work and managing people• Quality control and giving feedback• Generating and consulting workflow with owner• Resposibility for the result of the work of entire team

English speaking operator working at hotline and webchat• Solving daily problems of customers and their complaints• Creating reports for medium management• Coordinating accross teams to ensure timely completion of the project • Supporting also at Business and Complaints department• Couching and mentoring of incoming new team members