Adam Long Email & Phone Number

Reading, Pennsylvania, United States

Assisting in ensuring day-to-day functioning of systems, networks, and associated devices, including but not limited to desktop, laptop, smartphones, mobile user VPN, desk phones, etc.Installing desktop software including but not limited to Autodesk, Microsoft Office, video conference, Communications, Design applications, Newforma, Etc.Troubleshooting and resolving IT issues for our employees in our corporate office, six branch offices, and remote users.Documenting and communicating issues to the Helpdesk administrator and other employees as applicableMaintaining and documenting companywide IT asset inventoryMaintaining and demonstrating strong technical expertise in the key technologies used within the organization including operating systems, browsers, voice and data networking, remote access, Outlook email client, and VPNMaintaining familiarity with current and upcoming technology trends in mobile and desktop operating systems

Supervise and manage middle school students’ behavior during detention and in-school suspensions, creating a secure and respectful environment.Oversee in-school suspensions, ensuring compliance with guidelines, assisting with assignments, andmaintaining teacher communication.Document student attendance, behavior, and incidents, generating accurate reports and paperwork.Utilize conflict resolution strategies to address disputes and encourage positive behavior changes.Demonstrate professionalism, patience, and empathy, acting as a positive role model and fostering responsible decision making.Execute other diverse tasks assigned by the principal.

Pennsylvania, United States

Traveled to client location to perform complex technology repairs and troubleshooting on smart devices, cell phones, televisions, and computers while maintaining a friendly environment.Created and distributed advertisements regarding company goals and services to potential clients and managed all client communication via telephone, email, and social media.Used Microsoft Excel and corresponding programs to keep track of client invoices and company finances.Collaborated with clientele regarding technology issues, maintaining device operations and upkeep, and preventing future problems.Maintained an open line of communication with clients regarding scheduling, device pick-up and drop-off, and device status.