Supported clinical staff to achieve problem resolutionWork with other teams to facilitate, build, and support project applicationsPerformed evaluation, testing, and implementation of new build software to support clinical workflows

Primary IT support for approximately 700 PCs at 10 ambulatory sites across the NHRMC networkResponsible for IT support during major merger process and troubleshooting hardware and software issues to achieve resolutionWorked technical issues throughout multiple facilities, creating efficiencies and reducing troubleshooting tickets

Primary PC IT technician for imaging, configuration, and installation of new systemsResponsible for customer success and communicationsTrained multiple employees in imaging, configuration, installation, and inventory management

Project Manager for nationwide commercial customer telecom enhancementsDrove successful project completion on strict timelines to ensure no customer downtimeManaged workflows to ensure timely completion of simultaneous projects, while coordinating with service providers, clients, contractors, and vendors.