Experienced CEO with more than 25 years marketing and sales in start-ups and corporates, with background in senior roles in Dell, HP, Sony, Philips. Net Promoter practitioner since 2003, co-developed the Monetized NPS model. Co-founder of CustomerGauge in 2007: Leading Net Promoter SaaS system . Bootstrapped then funded in 2015. 100s of clients globally with offices in Amsterdam and Boston. Guest lecturer to MBA classes at MIT Sloan, Harvard Business School, Hamburg University, Mannheim University. Frequent conference speaker. Topics: Customer experience, data visualization and entrepreneurship Specialties: retention sales, ecommerce, NPS (Net Promoter Score), direct selling to customers, customer satisfaction, loyalty, enterprise feedback management