Adam Drakard Email & Phone Number

London, GB

London, GB

• Leading the solutioning throughout the life cycle and delivering thought leadership to transform my customers experience
• Managing Data Migrations from one Salesforce Org to another, migrating over 10m records for over 1000 users. My responsibilities included; data transformation and optimisation, go-live delivery on site in our offices.
• Working alongside colleagues of all levels to collaboratively create and deliver solutions
• Building and maintaining strong relationships with key stakeholders from end users to senior managers and executives
• Assisting and supporting Users in their use of the system and its applications - identifying effective solutions to issues and logging resolutions through the support system
• Conducting regular system checks to maintain data integrity

London, GB

• To manage the administration of online product subscriptions and their associated accounts through quoting, renewing and processing of new business within set SLA’s
• Processing and maintaining multiple contract variations for seven online subscription products, systems include:- SAP- Salesforce- Management Console back office application- Pre-Compliance back office application
• Maintain the integrity of the SAP and SFDC subscriptions database through regular clean-ups, enrichment processes and ensuring data is accurately inputted
• To access and interrogate BSI databases for information via the quickest and most direct route, in order to ensure awareness of the most up to date information on BSI products and services
• Involvement in internal projects as lead and resource for systems and product development. Providing input where required whilst retaining focus and delivery on attaining KPI’s
• Analysing individual subscriptions usage to assist with renewal and sale discussions

London, GB

Extensively testing our new BSOL (British Standards Online) product across multiple platforms and environments.