Adam Reich Email & Phone Number

• Responsible for performing application installations and configurations for gMed/ModMed clients from kickoff through go-live. Including medical device integration setup, testing, and troubleshooting.
• Coordinate with client IT teams to manage decisions and processes during implementation period.
• Validate client IT infrastructures making sure requirements are met by initiating IT kickoff calls.
• Perform software application installations and configurations for client implementations.
• Primary team resource for Video capture and Streaming testing and configuration with clients. Working with clients to integrate Olympus, Pentax and Fujnion processors both remotely and on-site.

• Worked with multiple clients and vendors to configure, test and integrate with gMed’s EMR providing a platform for results to be sent from labs to doctors practices electronically.
• Responsible for reducing a year long backlog of 30 plus projects to 0 for a specific vendor, allowing gMed to receive significant recurring revenue.
• Developed streamlined procedures that decreased labor time and eliminated redundancies.
• Ability to interpret and work with HL7.

Asheville, North Carolina

• Managed planning and scheduling for all day-to-day operations for the technical support team in the data center, providing 24/7 support for 600 global clients.
• Responsible for the alignment of IT services to meet and where possible exceed the expectations of the business and its external clients, encourage and develop a first class service delivery culture within the IT group.
• Project manager in charge of on boarding and installing Netriplex’s largest client ever, delivering on time with 100% client satisfaction
• Led 2 tiered support and provisioning team of 6 first level engineers and 2 advanced engineers.

Provides technical support for KnowledgeView, a complex, global knowledge sharing application that has a function point count of more than 10,000 and a user base of approximately 123,000 registrants.* Work with the user community to identify and resolve technical issues; prioritize issue resolution and manage end-user expectations for the application*.

Led the effort to create technical and end-user support documentation for KnowledgeView.* Managed technical documentation and developed technical specifications* Wrote and executed test cases and use cases; managed a sub-team to create additional test cases* Worked clients to define development requirements; managed process using Rational RequisitePro*.

Tracked and managed usage of information services as part of the information resource team.* Led the testing and documentation for deployment of a Websphere portal and Notes database* Worked with global teams to roll out, populate, and update a Websphere portal and databases; trained and registered new members* Launched multiple QuickPlaces, and.

Worked on the Knowledge Management team at an internet consulting firm that was acquired by IBM.Responsible for knowledge harvesting, new entrant training, subscription services password management, Quickplace administration and managing technical support for the team.

Bachelor Of Fine Arts

Education record