Adam Rhoads Email & Phone Number

Wayne, Pennsylvania, United States

Business Analyst for the M5 product line

Wayne, Pa

QA Manager (FleetFocus M5/CAM)

Wayne, Pennsylvania

Manual QA Engineer, promoted to Lead in 9 months and looking to expand my role within our company.

Multiple Taxing Jurisdictions - Montgomery County Of Pa

Assess residential property for ad valorem tax purposes. Acquired and am currently maintaining a CPE license. Interact with the public regarding property taxes and applicable laws, specializing in Act 319 & Act 515.Keep extensive records of field visits including structural changes to properties and photographic evidence of properties visited. Research market trends for residential properties for appeal hearings. Present sales information comparative to subject properties in an informal hearing environment to provide the Board with an accurate picture of the current residential real estate market.Interact with Tax Collectors, the public, Township/Borough officials and other county departments via phone and e-mail.Maintain extensive files on properties enrolled in the Act 319 & Act 515 program.Issue Roll-back (back tax) information on properties violating Act 319 or Act 515 to all taxing authorities and associated County departments.Integral in implimenting IASWorld (by Tyler Technologies) and training employees in its functionality.

Eagleville, Pa

Handled incoming 9-1-1 calls, assign the proper priority to the situation, provide emergency medical instructions (if required), and gather the appropriate information for each situation.Dispatch police departments to incidents (sometimes simultaneously to taking 9-1-1 calls).Maintain records of radio transmissions and events as they occur in a computer aided dispatch (CAD) system.Run criminal histories for police departments regarding in-custody subjects.Check NCIC and PA Criminal system for current wants/warrants.Enter information into NCIC regarding wants/warrants.Train new employees after they have graduated from the classroom environment.

Wayne, Pa

Manage 4 Assistant Supervisors, each with 10 employees (at most) in a call center environment handling in-bound claims calls.Coach and counsel employees to maintain proper call volume, accuracy in claims, processing of required paperwork for claims and proper levels of customer service.Assist in hiring new employees.Keep track of attendance/payroll.