Adam Shields Email & Phone Number

Marlborough, Massachusetts, United States

Marlborough, Massachusetts, United States

• Reconcile daily sales transactions with bank transactions to ensure all sales and payments are accounted for correctly to the general ledger. • Researched chargebacks and payment disputes rejected by card payment processing companies to provide resolution.• Audited sales and cash information submitted by store locations for accuracy before releasing to the general ledger.• Responsible for making sure all deadlines were met in order to meet the processing of monthly, quarterly, and yearly end close.

Worcester, Massachusetts, United States

• Responsible for $800,000 to $1 million in supplies inventory by maintaining an in-stock position for the shipping of 3 million pieces of product per week.• Executed monthly inventory cycle counts at month, quarter, and year end close.• Processed purchase orders and receipts for payment through Oracle, posting to the correct cost account centers, to ensure early payment discounts were received.• Assisted with submitting journal entries and accruals to correct entries to the general ledger.• Assisted in identifying cost savings within the organization to reduce the expense of supply

Marlborough,Ma

Lincoln, Rhode Island

Executed the hiring of all non-exempt CVS Health employees into retail locations for the State of Michigan, utilizing application tracking software to hire candidates into their new roles. Partnered with third party vendor to coordination background checks and occupational health testing. Collaborated with store and district managers to ensure candidate’s hiring met compliance with all state and federal regulations. Provided customer support to candidates in assisting them through the Onboarding process. Worked with Field Colleague Trainers to initiate new colleague orientation. • Responsible for handling 302 busy CVS Health retail locations, hiring 50-60 candidates within compliance on a weekly basis.• Exceed department goals of hiring more than 24 candidates per week and within Service Level Agreement.• Utilized department reporting to organize and ensure all requests for positions were filled within 30 days from creation.

Worcester, Massachusetts

Processed new hire and transfer requests for all Hanover Insurance Group employees along with outside staffing agencies to ensure proper and complete set up of new and existing technological needs for incoming associates starting their new positions. Partnered with internal groups within IT and Facilities to ensure tasks were completed by due dates. Worked with hiring managers to address any needs and resolve any issues regarding the Onboarding process. Prepared daily status reports and monthly SOX reports to auditing group.• Processed 120-140 new hire and transfer requests received from HR and staffing agencies feeds per month.• Created specialized onboarding forms by working with business units to simplify and improve flow within Onboarding process.• Offered suggestions on how to improve efficiencies in handling email requests and more proactive approach for following up.

Framingham, Ma

Prepared performance reports using queries through Access and other Staples/IBM systems to build reports for management on a daily, weekly, and end of period basis. Worked with Project Manager to develop process flow for upcoming project roll outs. Collaborated with IT team to provide system enhancements to web based forms based on feedback gathered from Customer Service, Sales, and other teams within the organization. •Published over 24 end of period reports, 104 weekly reports, and over 700 daily reports on department analytics.•Provided data to support team managers in achieving their service performance and targeted work unit numbers.•Successfully launched 50 to 60 enhancements a year to internal web based forms resulting in an enhancing the customer user experience.

Framingham, Ma

Researched and procured product for Fortune 500 contract customers, not available through common assortment. Partnered with sales and transportation teams to coordinate delivery for orders with special customer requirements. Proactively worked with vendors to resolve and prevent issues to ensure the perfect delivery.Created and submitted purchase orders to vendors and collaborated with AP team to resolve billing disputes.•Sourced 30 to 40 product requests per a day delivering returned quotes within 5 business hours.•Processed over 2,000 purchase orders totaling over a half million dollars per week.•Key player in rolling out the retail pilot program that allowed non-contract customers in retail stores to use the contract customer sourcing program.

Framingham, Ma

Answered inbound requests either from calls into the call center or service request tickets submitted via Remedy or Service Now software regarding customers’ orders or returns. Acted as a subject matter expert and mentor for incoming team members. •Developed and designed a training manual for the department for current and newly hired team members.•Partnered with Knowledge Management team to identify, create, update, and upload training and process documents into the department library database.•Assisted team manager when needed to ensure workflow was current and with department service standards.•Played an invaluable role in assisting with the relocating of support team from Framingham, MA to the Rochester, NY call center by successfully training new hires in all aspects of the support specialist position in under three weeks.