Adam Tilley Email & Phone Number

United States

Marietta, Georgia, United States

• Built our SkillBridge program from the ground up into a highly successful and recognized internal program
• Foster a service first mindset where the goal of the program is to transition Military and their families first and foremost regardless of whether they maintain interest in Home Depot
• Work with our Military Hiring Teams and Talent Acquisition Teams to generate new pipelines and strengthen existing pipelines to identify and support Military personnel with best fit opportunities
• Partner with other programs such as “Hiring our Heroes” and internal Military support groups to ensure we are reaching our largest audience possible in an effort to support Military members and their families with.
• Create a roadmap for onboarding, staffing, training, professional development, and matriculation through the employment lifecycle
• Evaluate headcount and placement practices to ensure staffing is being met and the pipeline remains maximized

Marietta, Georgia, United States

• Servant Leader constantly delivering on an employee first culture based on consistently scoring in the top of my leader peer group in 360-degree evaluations
• Lead and drive cross-functional teams for nationwide software rollouts, staffing and pipelining programs, and process and change management to continually improve services, automate procedures, and drive cost savings
• Program Manager for the SkillBridge program transitioning military service members to civilian life and opportunities with Home Depot by placing them in positions at our support center empowering them with.
• Facilitate top-level ownership and wholistic oversight for IT businesses such as Tool Rental, Paint, Hurricane and Emergency Response, and Corporate/Distribution Center Support
• Manager on Duty role having oversight of all technical operations and personnel for all ~2,300 THD stores and sites including 24/7 on-call support
• Leverage data analytics and reporting tools such as Service Now, SQL, and and Tableau to monitor and drive KPI and CSAT metrics to success, monitor availability of services, and investigate trends in customer behavior.

Marietta, Georgia

• Acting UITS Leadership with oversight of all UITS operations on the Marietta campus
• Supervise and lead the support team for all faculty, staff, students, and classrooms for the entirety of the Marietta campus
• Drive the consolidation initiative for Customer Support Services of UITS at the Marietta Campus of Kennesaw State.
• Collaborate with Senior Leadership on the innovation and refinement of processes and procedures to increase the level of service provided to campus customers
• Leverage the ITIL philosophy for IT Service Management
• Train employees on effective principals of outstanding customer support and technical aptitude

Kennesaw, GA

• Manage a team of 10-12 student assistants including scheduling, budgeting, and payroll
• Evaluate and coach my team of employees
• Lead and participate in major campus wide projects
• Lead multiple inventory upgrade and OS rollout projects including MC OSX 10.6/10.7/10.8/10.9 and Windows 7
• Coordinate maintenance, deployment, upgrades, and inventory information for approximately 2000 campus computers
• Provide outstanding leadership, technical support, and customer service for all faculty, staff, and students at Kennesaw State University

Kennesaw, GA

• Prepare documentation on all supported programs and applications
• Teach workshops for faculty, staff, and students on available technologies used at Kennesaw State
• Provide one-on-one sessions for in-depth teaching and instruction with faculty, staff, and students
• Create marketing materials to advertise products and services offered by Information Technology Services at Kennesaw State
• Participate in deep application testing to find limitations of software to ensure a smooth transition to new applications
• Train students, faculty, and staff on Learning Management Systems such as Desire2Learn, Moodle, SoftChalk, and GA View Vista

Kennesaw, GA

• Planned annual technology purchasing and deployment of new assets for ~300 employees of the College
• Planned, Launched, and Supported the Award-Winning CHSS Distance Education program with the Director
• Worked closely with the Deans, Chairs, and Directors of the College of Humanities to create long term strategic plans for technology that were both effective and budget conscious
• Provide leadership to other Technical Support Specialists as a senior member of the team
• Redefine effective processes and procedures for the Customer Service and Support division of ITS at KSU
• Manage implementations of operating systems and new technology for ~300 faculty and staff in the College

Kennesaw, GA

• Provide excellent customer service by responding promptly to service tickets and user requests as received
• Managed a team of 4 lab assistants to maintain and operate the open lab for CHSS
• Perform inventory maintenance and control of ~1200 computers, laptops and mobile devices
• Provide consultations for technology planning and purchasing
• Research new hardware and software for possible use at Kennesaw State University
• Demonstrate professionalism while working with all colleagues, including high level administration

Master Of Science In Information Systems, Management Information Systems, General, 3.9

Bachelor'S Degree, English Language And Literature, General

Activities and Societies: Sigma Tau Delta - English Honor's Society Gained excellent experience in written, verbal, and physical.

Formal Minor, Film/Cinema/Video Studies