- Responsible for project managing and operational implementation of products,payment methods and services for new and existing corporate clients within theMerchant Services EU Operations team.- Acting as the direct liaison between all operational departments (credit, AML,onboarding and solutions architects) and the Sales and Relationship Management Team.Supporting efforts by assisting with the resolution of complex setup issues andcorrections, where necessary.- Assist with the coordination of client implementationsthroughout the sales andonboarding process, taking ownership of issues, diagnosingproblems and coordinatingwith the appropriate departments for resolution. Develop advanced skills in technicalpayment processing solutions and configurations.- Through the day to day management of implementations,highlight any improvementswhich may streamline the team’s processes and enhance the overall Sales and CustomerExperience.- Provide follow-up support to the Sales Team for newly established accounts to ensurecorrect setup and verify the timely activation of those accounts.

Leading implementation projects of a technical and non-technical nature for global multi-national clients, delivering standard implementation activities ensuring quality and reliability of the implementations. Provide end-to-end project execution throughout processing implementation projects• Assess and document customer needs and according implementation activities.• Drive customer processing implementation projects of electronic payments processing business activities following the global project coordination methodology.• Guide customers through applicable mastercard processing rules, specification and documentation•Identify appropriate processing implementation support documentation (contracts, agreements, forms etc…) to be provided by customers•Handle multiple customer processing implementation projects in parallel

-Responsible as a single point of contact to oversee and project manage complex client deals from a deal and implementation perspective, spanning multiple businesses and geographies. Taking the client from 'deal won' through to live operation-Collaborate with AML, KYC, Product, Sales, Client Delivery and Operations, as well as other internal Citi partners, to ensure thorough program, process and project execution for each implementation-Working with multinational Corporate Institutions on a global basis, accountable for revenue realization with a view to developing client solutions including business process re-engineering to enable a more effective use of Citi products-Develop and manage individual project plans for each client including timescales, milestones, communications etc. and initiate actions where projects are stalling. Provide guidance to the client relating to tasks and their roles and responsibilities within the plan-Provide product expertise to clients and the Sales teams with a view to developing client solutions including business process re-engineering to enable effective use of products

-Managed customer onboarding and CDD activity, including: - PEP and Sanctions screening checks on customers and related parties - Reviewing and verifying customer and related entity information - Raising of suspicious transactions/activities to MLRO, when necessary -Taking ownership of the complete customer experience journey, ensuring queries/issues are addressed and resolved promptly manner in accordance with CurrencyFair whilst ensuring comprehensive records of such interactions are maintained within the strategic CRM platform (Salesforce) - Rigorous management of SLAs through analysis and monitoring of KPIs and conducting performance/quality reviews with team members- Development and implementation of client experience policies, procedures, and processes- Involved in system implementation and process testing and post roll-out reviews- Acting as a key point of contact for clients throughout the customer life-cycle

Google Maps, Dublin 3 | Fixed-Term ContractProactive management of operations team to ensure agreed targets met and exceeded- Oversaw quality of work and ensured the highest levels of productivity- Ensured effective use of resources through capacity planning, scheduling, and prioritisation of team workload to maximise efficiency and meet SLAs- Technical troubleshooting, call monitoring and coaching- Analysis of operational errors and development of preventative measures- Team coaching and development, performance appraisal of staff, driving productivity- Recruitment and onboarding of team members

Google Maps, Dublin 3 | Fixed-Term ContractResponsible for evaluating the accuracy of data on Google Maps within the UK and Irish markets- Analysis of patterns and data quality control- Performed detailed inspection of data to search for inconsistencies and negative impact listings- Fast-paced team environment with high pressure to achieve targets- Lead mentor with responsibility for training and mentoring new team members- Promoted to quality control and META teams with responsibility for monitoring team of 60 evaluators, ensuring policies and procedures adhered to and verifying quality checks- Acted as a key point of contact in resolving disputes between data-evaluating and quality control teams

Full operational supervision of the festival box office- Managed sales ticketing system including back-up procedures, communicating with software and hardware providers- Reviewed event sales figures and reported to promotors/producers- Daily supervision of box office clerks to ensure exceptional levels of customer service