Adam Edwards Email & Phone Number

Boston, MA, US

We arm our retail customers with the data and visibility needed to collaborate and drive efficiency from product development to distribution.

- Advisor to Edwards Educational Consulting, a strategic management firm that helps private independent schools implement mission based financial aid policies.- Provide GTM and operations support across product, marketing, IT, and service delivery.

San Francisco, California, US

Following AppNeta's acquisition by Broadcom in 2022, I took a planned sabbatical to focus on family and personal growth. This career break has allowed me to gain new perspectives and skills that are highly relevant to my professional expertise. Key activities during this period include:- Full-Time Parenting and Volunteer Coaching: Fully engaged in.

Boston, MA, US

Re-joined AppNeta in 2017 as the executive leader of pre-sales engineering, post-sales support & technical account management, customer success (CSM), and ARR retention functions. Highlights from our journey leading to the acquisition by Broadcom Software include:- Increased gross renewal rates 45% in our ideal customer profile by transforming to a.

Burlington, Massachusetts, US

Joined founder/CEO as the first operating executive to build and deliver Reveneer's market-leading outbound sales-as-a managed service. As the delivery executive at Reveneer I managed 16 outbound prospecting teams for our customers, powered by 60+ business development reps. My responsibilities include training and coaching sales teams, integrating and.

Boston, MA, US

With our successful transition from an enterprise field sales model to an inside-driven SaaS based business, an important customer success opportunity presented. As the first customer success leader I drove the evolution of a 2 person finance function to a 7 person customer success manager (CSM) operation responsible for over renewing $3M+ ACV per quarter..

Boston, MA, US

AppNeta delivers instant-value network performance management solutions required to drive exceptional application performance across all data center, cloud, remote office and mobile environments. I led Sales Engineering efforts from inception of our SaaS strategy and built a team of 9 Sales Engineers supporting a large inside sales floor delivering 1200+.

• Provided consultative pre-sales and implementation support to the largest broadband operators in North America. This was large-scale (10s of millions of devices & customers per instance) remote device & service.
• Bolstered revenues $42 million by exceeding multi-million dollar quotas (ranging from $6 million to $8 million) for 5 consecutive years, including achieving 212% in 2005 and 152% in 2006; selected by C-level.
• Heightened market visibility and enhanced revenue by supporting the first multi-million dollar business development relationship with a key hardware partner.
• Recognized for leadership among the company’s senior executives (CEO, CFO and Chief Strategist) and was chosen to deliver a high-level product overview and demonstration at a major investors conference in NY.
• Honored with several awards including SE of the year worldwide '05 and '07 for the highest individual bookings; other awards include a Cornerstone Award for demonstrating company goals during customer-facing.

• Epicon was a software startup providing ISPs and large enterprises with innovative solutions to virtualize Windows based applications and stream them over the Internet. Selected Contributions:
• Played a key role in transforming this $4 million, 45-person software startup into a key acquisition for Nortel, valued at over $275 million in cash and stock.
• Worked closely with the CEO and CTO and participated proactively in high-level sales calls to C-level decision-makers; supported the exit strategy initiatives (company principals were pursuing acquisition).
• Accelerated sales processes by enabling sales executives to deliver their own initial demonstrations to customers via the use of an automated demonstration presentation and script.
• Replaced antiquated manual product pitches for sales by creating an automation tool (‘Chalktalk’ presentation), which also maximized the quality and efficiency of sales processes.

Arlington, Virginia, US

Army Reservist specializing in Civil Affairs. If the US Military had its version of the Peace Corps, this is it. Serving under Special Operations Command (USASOC), we trained and operated to handle large-scale displaced civilian operations, military-civilian cooperation, nation-building, and winning hearts/minds. Developed natural disaster response plan.

Boston, MA, US

• BIDMC is a leading Boston-area research, teaching and primary care medical facility with 5000 employees; the organization acts as major teaching arm for Harvard Medical School.Selected Contributions:
• Slashed the time to replace and configure OS and application (image) from 30 minutes down to 10 minutes.
• Streamlined methodologies to facilitate deployment of Windows applications to over 4000 desktops in 1 day with minimal user impact
• Delivered top production website support to achieve over 99% uptime for clinical applications used for patient care.
• Saved the company $100,000 by proposing the strategy to review best-of-breed PC and display components in the market together with suppliers to discover the best combination of price and performance, in full alignment.

New York, NY, US

• NEF is a 160-year old insurance and investment firm associated with MetLife.
• Ensured continuous day-to-day IT operations and managed desktop and server configuration teams serving as the Lead IT Analyst.
• Minimized the time for onsite upgrades from over 2 hours down to 25 minutes by introducing key concepts in automation to streamline business processes and leveraging proven Microsoft expertise.
• Enabled cross-functional groups to standardize new PC hardware and software loads, which proved beneficial in reducing new systems costs by 10%.
• Acknowledged by the group VP for contributing to the significant reduction of internal costs, while supporting the group’s efforts in attaining profitability.

Rochester, New York, US

Bsme, Mechanical Engineering

Certificate, Civil Affairs Specialist

Diploma