Adam Elsayed Email & Phone Number

New York City Metropolitan Area

• Managed 50 calls a day even on busy days to drive sales by at least 15% per month
• Confirmed compliance with federal and state laws to enforce regulations and monitor sales.
• Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
• Completed property walk throughs before completing deals to uphold accuracy in listings and appraisals.
• Prepared homes for client arrivals during open house events and established signage and wayfinding aids.
• Compared recently sold area properties to determine competitive market prices.

New York City Metropolitan Area

• Conducted strategic and technical reviews to verify compliance with quality control standards, schedule constraints and budget parameters.
• Trained and mentored department staff on policies and procedures to establish strong foundation for client development and service activities.
• Communicated with clients to engage in cross- selling and upselling activities and improve business generation results.
• Analyzed complex client problems and generated targeted solutions that resolved outstanding issues while enhancing client business positions.
• Participated in billing and collections operations to facilitate client payment of overdue invoices.
• Interacted with internal staff and clients to improve operational knowledge of relevant tax issues and business implications.

Queens, New York, United States

• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
• Prepared reports to assist business leaders with key decision making and strategic operational planning.
• Coached employees through day-to-day work and complex problems.
• Developed procedures to establish accurate and organized check-in and check-out processes.
• Monitored customer service trends and provided insights to management team for further improvement.

New York City Metropolitan Area

• Collaborated with team members to handle guest requirements from check-in through check-out.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Resolved guest issues with rooms or reservations withknowledgeable and friendly service.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.

Brooklyn, New York, United States

• Contributed 500K USD sales per year
• Provided prompt, courteous service to every individual entering showroom.
• Supervised inventory and placed orders to replenish low running supplies.
• Directed sales reps on how to display furniture and other items.
• Set goals for showroom employees and provided support and motivation to help each achieve true potential.
• Kept showroom expenses appropriate and reasonable to drive operational efficiency.

New York City Metropolitan Area

• Listened and responded to customer requests and forwarded necessary information to superiors.
• Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
• Interpreted clients' needs and introduced services to fit specific requirements.
• Followed all company policies and procedures to deliver quality work.
• Coordinated and executed marketing campaigns to generate new leads and sales opportunities.
• Maintained current understanding of market conditions, compliance standards and best practices.