Adam Elsayed Email & Phone Number

New York City Metropolitan Area

• Managed 50 calls a day even on busy days to drive sales by at least 15% per month• Confirmed compliance with federal and state laws to enforce regulations and monitor sales.• Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.• Completed property walk throughs before completing deals to uphold accuracy in listings and appraisals.• Prepared homes for client arrivals during open house events and established signage and wayfinding aids.• Compared recently sold area properties to determine competitive market prices.• Resolved client concerns related to home purchases to maintain high satisfaction ratings.• Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.• Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.• Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.• Advised and informed prospective clients on current market activities and conditions.• Developed and maintained relationships with clients through networking, postcards, and cold calling.• Wrote listings detailing and professionally highlighting property features to increase sales chances.• Communicated with clients to understand property needs and preferences. • Negotiated, facilitated, and managed real estate transactions.• Marketed and sold property for clients by hosting open houses and advertising online and in print.• Maintained connections with clients to encourage repeat business and referrals.• Liaised between buyers and sellers to provide positive experiences for both parties.• Presented purchase offers to sellers for consideration.• Reviewed market research data and changed sales plans accordingly.• Conducted comprehensive market analysis to identify opportunities for investors.

New York City Metropolitan Area

• Conducted strategic and technical reviews to verify compliance with quality control standards, schedule constraints and budget parameters.• Trained and mentored department staff on policies and procedures to establish strong foundation for client development and service activities.• Communicated with clients to engage in cross- selling and upselling activities and improve business generation results.• Analyzed complex client problems and generated targeted solutions that resolved outstanding issues while enhancing client business positions.• Participated in billing and collections operations to facilitate client payment of overdue invoices.• Interacted with internal staff and clients to improve operational knowledge of relevant tax issues and business implications.• Cultivated mutually beneficial relationships with clients and company financial officers to facilitate improved business operations.• Coordinated, managed and implemented auditing projects and prepared for evaluation.• Diminished outstanding debts by analyzing accounts for issues.• Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.• Partnered with auditors to track errors and add contributions to maintain accuracy.• Partnered with internal managers to deliver client proposals and presentations and increase department sales revenues.

Queens, New York, United States

• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.• Prepared reports to assist business leaders with key decision making and strategic operational planning.• Coached employees through day-to-day work and complex problems.• Developed procedures to establish accurate and organized check-in and check-out processes.• Monitored customer service trends and provided insights to management team for further improvement.• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.• Launched quality assurance practices for each phase of development• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.• Managed senior-level personnel working in marketing and sales capacities.• Established team priorities, maintained schedules and monitored performance.• Defined clear targets and objectives and communicated to other team members.• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

New York City Metropolitan Area

• Collaborated with team members to handle guest requirements from check-in through check-out.• Answered multi-line phone system and transferred callers to appropriate department or staff member.• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.• Resolved guest issues with rooms or reservations withknowledgeable and friendly service.• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.• Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.• Created lasting relationships with guests that built loyalty and drove hotel revenue.• Trained new staff on correct procedures, compliance requirements, and performance strategies.• Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.• Collected room deposits, fees, and payments.• Entered and updated sensitive customer information during check-ins and room changes.• Stored guest valuables in safe and individual boxes for security.• Scheduled and assigned daily work and activities for team members.• Built talented team through hiring and training new associates.• Prepared weekly employee work schedules to meet operational needs.• Checked guests in out of hotel, made reservations, and processed payments.• Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.• Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.

Brooklyn, New York, United States

• Contributed 500K USD sales per year• Provided prompt, courteous service to every individual entering showroom.• Supervised inventory and placed orders to replenish low running supplies.• Directed sales reps on how to display furniture and other items.• Set goals for showroom employees and provided support and motivation to help each achieve true potential.• Kept showroom expenses appropriate and reasonable to drive operational efficiency.• Drove employee engagement and guest experience through coaching, training and development.• Liaised with marketing team to identify and develop sales and promotional events.• Determined key details for showroom light fixtures, flooring and accessories.• Generated personal sales to meet or exceed established sales goals.• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.• Trained and guided team members to maintain high productivity and performance metrics.• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.• Mitigated business risks by working closely with staff members and assessing performance.• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.• Scheduled employees for shifts, taking into account customer traffic and employee strengths.• Raised property accuracy and accountability by creating new automated tracking method.

New York City Metropolitan Area

• Listened and responded to customer requests and forwarded necessary information to superiors.• Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.• Interpreted clients' needs and introduced services to fit specific requirements.• Followed all company policies and procedures to deliver quality work.• Coordinated and executed marketing campaigns to generate new leads and sales opportunities.• Maintained current understanding of market conditions, compliance standards and best practices.• Monitored industry trends to adapt strategies accordingly.• Built and managed relationships with key clients and partners to drive growth.• Collaborated with internal departments to align marketing campaigns• Conducted regular reviews of operations and identified areas for improvement.• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.• Generated reports detailing findings and recommendations.