Adam Estes Email and Phone Number

• Architect on Infrastructure Engineering & Operations Management team.• Work closely with HCLtech to facilitate transfer to infrastructure operations, ensuring continued, reliable service for employees, agents and customers with a focus on process, responsibilities and driving results.

• Lead on PoC's, author ADD's and shape the future of Event Management for the enterprise.• Enforce monitoring, alerting, logging, tracing requirements for on-prem hardware and applications as well as public cloud, across the enterprise. • Keep abreast of new tech such as AIops and public cloud adoption to ensure best industry practices and solutions are in place. • Actively look for "like" products across the company and look for contract consolidation opportunities. • Consultant to other technical teams in regards to what solution is best for their specific needs.

• Product Owner for a team of highly-technical analysts supporting several critical, customer-facing applications which governed customer and employee identity and access management across the enterprise. • Adhered to agile methodologies, leveraging principles of both scrum and kanban for team's work. • While Product Owner, additionally filled role of Scrummaster of 5 teams for 6 months (both full time positions). • Performed technical work outside the role of Product Owner, assisting with product support, platform migrations, typical STO work such as patching and maintenance, SSO implementations, etc.

• Operate in an Agile Environment to build and continuously improve the mobile device infrastructure by researching, evaluating, consulting and implementing innovative strategic and technical solutions (related to EMM, MDM, etc.)• Manage MDM Servers (AirWatch/TextCapture) and product (iOS/Android) maintenance, including version implementations, hardware expansion and maintaining device inventory. • Responsible for providing Tier 3 support for 15,000+ mobile devices to State Farm application testers.• Continuously monitor any mobile security vulnerabilities in order to identify and mitigate them. • Increasingly involved by management in managing projects of a complex nature, such as carrier (AT&T/VZW) negotiations, creating new processes as the mobile field evolves and identifying new solutions to address issues, such as company smartphone lifecycle. • Work closely with State Farm’s legal team to create and enforce compliance standards and restrictions across all company owned mobile equipment. • Frequently meet with vendors regarding product risks, issues and new features.• Perform regression testing of new products to ensure compatibility with previous deployed solutions• Submit RFPs for pricing and technical specs on new products to potentially being into the enterprise.• Create and maintain knowledge items as a reference point for 1st and 2nd level teams to effectively troubleshoot company owned devices.

• Responsible for the private and specialised 24/7 technical support of the executives at State Farm.• Aligned with additional systems departments to meet the complex and unique needs of the State Farm executives. • Consistently praised for a high level of quality in role, meeting the needs of the company in an environment where accuracy, confidentiality and time management are critical.

• Managed self and student employees delegating tasks, resulting in overall increased efficiency of the Help Desk support.• Technical lead position and primary support liaison for student staff and Student Affairs IT senior leadership staff responsible for student development, process improvement, and functional efficiency metrics reporting and follow-through.• Responsible for all first and second level support needs and incident management escalation processes supporting the local, distributed, and virtual computing needs across multiple plat forms and operating systems within the Division of Student Affairs.• Collaborative responsibility for management and maintenance of the Enterprise Customer Relationship Management database and activity tracking for support calls and documentation through incident discovery, investigation, mediation, and resolution.• Helped to create and maintain the employee student training and knowledge database efforts for continual service improvement using ITIL methodologies and frameworks.• Innovative problem solving and leadership skills, passion for new technology and utilizing new advancements.

• Provided technical support for many businesses throughout the central Illinois.• Installed, configured and maintained switches, VLANs, VPNs, WAPs and VoIP systems.• Performed adminstrative tasks such as Active Directory management and email support.• Maintained a high level of security, responsible for client data backup and restoration services.• Played key role in client company server migrations.• Configured and maintained a variety of Windows server environments including but notlimited to domain controllers, exchange servers, terminals and application servers.

• Responsible for company logistics supply chain, handling both inbound and outbound products.• Recognized for high quality of work where accuracy and safety is imperative.• Utilized inventory software to maintain a good working database for inbound and outbound materials.• Supported customer and dealer requests pertaining to specialized equipment and materials.• Operated various types of machinery (Raymonds, Forklifts, Cherry-Picker, etc.)