Adam Etwell Email & Phone Number

Mississauga, Ontario, Canada

Mississauga, Ontario, Canada

Mississauga, Ontario, Canada

Mississauga, Ontario, Canada

Lead a record-setting service drive-thru team at a high volume Ford location in the Toronto area. I took every possible step to enhance efficiency; implementing cloud-synced, paperless reporting across my department, reducing common service malfunctions with procedural changes, and designing effective schedules and employee incentive programs that increased my department's monthly gross by as much as 75%.Whether it's technical, hands-on problem-solving or striking up lasting, positive relationships with customers and major accounts, I am committed to ongoing success and am always learning how to improve my processes and personal toolkit.

Etobicoke, On, Canada

Provided technical service and advice to customers across an assortment of subjects including PC assembly, computer repair, networking for home and business, home automation and network security.Assisted management in scheduling, staff supervision, conflict resolution and escalating service tickets to head-office.Trained as a cashier and customer service representative, processing payments, handling cash as well as providing detailed invoices and service records.

- Received all new shipments of product to the warehouse quickly and efficiently.- Unpacked and stocked all products on the display shelves throughout the store.- Maintained safety and cleanliness of the warehouse and store.- Assisted customers with any inquiries regarding product placement, pricing or features.

- Dealing directly with up to 100 customers per day, providing excellence in service above all else.- Meeting daily, weekly and monthly sales targets, grossing in excess of $20,000 per month in sales for the company.- Completed additional certifications and training modules in workplace safety maintenance, supervisor training, and earned the Tire Industry of America Instructor's certificate.- Handled cash and electronic transactions numerous times per day.- Maintained the cleanliness of the store and all equipment therein.