Adam Evans Email & Phone Number

Orlando, Fl, Us

Orlando, Fl, Us

Las Vegas, Nevada, Us

- Lead engineer for support and installation of all gaming systems across the MGM enterprise, specializing in slots systems utilizing the SAS & G2S protocols- Troubleshoot a wide variety of gaming systems related issues with a focus on slot floor- Assist with deployment and support of slot machine player tracking hardware devices- Provide support in and out of hours for all gaming systems issues across multiple vendors including IGT / Everi / G&D - Create and contribute to architectural system diagrams for regulators and vendors- Deploy software upgrades, patches, fixes for all gaming systems across the enterprise- Assist with reducing recurring incidents by championing the root cause analysis process- Lead efforts to deploy systems for field trial deployments- Guide and mentor less experienced engineers

London, England, Gb

• Manage a team of systems engineers handling customer facing systems support for Playtech’s Neon casino management suite internationally• Lead daily team scrum calls to assign work and deal with high priority items• Provide direction for incident and problem escalations• Lead project to replace outdated helpdesk system in order to improve customer and engineer experience• Assign resources and contribute to Neon installation and upgrade projects• Participate in monthly customer facing meetings with account managers and develop action plans based on the feedback • Responsible for driving down incident count and resolution times• Develop process improvements to workflows• Liaise cross functionally to bring resolution to external and internal issues• Guide employee career development• Strive to achieve continuous improvement for our customer experience

London, Gb

• Lead engineer for complex on-premise installations and upgrades of Enterprise class IGT gaming systems across LATAM and North America regions• 15 years of IGT Systems installations and support expertise: (Advantage / SBX / EzPay / Casinolink + more)• Network / Storage / VMWare / Windows Server / SQL Server Implementation and support specialist• Work cross functionally with engineering group to provide product feedback for fixes and enhancements• Architect of system requirements for installation projects and disaster recovery• Provider of mentoring for less experienced systems engineers• Team Player with ability to bring clarity to stressful circumstances• Developer of installation and troubleshooting processes• Provider of exceptional customer service• Experienced AWS & MS Azure engineer• Licensed in 35+ United States gaming jurisdictions • Analytical Problem Solver

London, Gb

• Execute IGT systems delivery projects across Europe & APAC• Provide 2nd line Application, Database, Network support for business-critical gaming systems• Review support ticket data to recognize trends and develop root cause fixes accordingly• Escalate issues to 3rd line engineers• 24hr on call support working to strict SLA’s• Communicate with 3rd party IT teams for break fixes• IT Procurement