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A highly motivated Senior Systems Engineer with extensive knowledge of casino gaming systems. I have a track record of successfully executing high value projects across 30 countries for the world’s largest slot machine manufacturer (IGT), along with the most exciting leisure provider in Las Vegas (MGM Resorts International).I’m an experienced self-starter with the ability to work independently under pressure, I possess strong technical and soft skills that enable me to coordinate stressful situations and integrate with any team to make an immediate impact. I have relocated several times in pursuit of opportunity. I’m also a proud dual citizen of the United Kingdom & United States.
Mgm Resorts International
View- Website:
- mgmresorts.com
- Employees:
- 26086
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Mgm Resorts InternationalOrlando, Fl, Us
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Senior Application Support EngineerMgm Resorts International Oct 2022 - PresentLas Vegas, Nevada, Us- Lead engineer for support and installation of all gaming systems across the MGM enterprise, specializing in slots systems utilizing the SAS & G2S protocols- Troubleshoot a wide variety of gaming systems related issues with a focus on slot floor- Assist with deployment and support of slot machine player tracking hardware devices- Provide support in and out of hours for all gaming systems issues across multiple vendors including IGT / Everi / G&D - Create and contribute to architectural system diagrams for regulators and vendors- Deploy software upgrades, patches, fixes for all gaming systems across the enterprise- Assist with reducing recurring incidents by championing the root cause analysis process- Lead efforts to deploy systems for field trial deployments- Guide and mentor less experienced engineers
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Systems Support ManagerPlaytech Oct 2021 - Oct 2022London, England, Gb• Manage a team of systems engineers handling customer facing systems support for Playtech’s Neon casino management suite internationally• Lead daily team scrum calls to assign work and deal with high priority items• Provide direction for incident and problem escalations• Lead project to replace outdated helpdesk system in order to improve customer and engineer experience• Assign resources and contribute to Neon installation and upgrade projects• Participate in monthly customer facing meetings with account managers and develop action plans based on the feedback • Responsible for driving down incident count and resolution times• Develop process improvements to workflows• Liaise cross functionally to bring resolution to external and internal issues• Guide employee career development• Strive to achieve continuous improvement for our customer experience -
Systems Engineer Iv | International Game Technology (Igt) North America:Igt Dec 2012 - Oct 2021London, Gb• Lead engineer for complex on-premise installations and upgrades of Enterprise class IGT gaming systems across LATAM and North America regions• 15 years of IGT Systems installations and support expertise: (Advantage / SBX / EzPay / Casinolink + more)• Network / Storage / VMWare / Windows Server / SQL Server Implementation and support specialist• Work cross functionally with engineering group to provide product feedback for fixes and enhancements• Architect of system requirements for installation projects and disaster recovery• Provider of mentoring for less experienced systems engineers• Team Player with ability to bring clarity to stressful circumstances• Developer of installation and troubleshooting processes• Provider of exceptional customer service• Experienced AWS & MS Azure engineer• Licensed in 35+ United States gaming jurisdictions • Analytical Problem Solver -
Systems Engineer | International Game Technology (Igt) Europe:Igt Nov 2004 - Jun 2012London, Gb• Execute IGT systems delivery projects across Europe & APAC• Provide 2nd line Application, Database, Network support for business-critical gaming systems• Review support ticket data to recognize trends and develop root cause fixes accordingly• Escalate issues to 3rd line engineers• 24hr on call support working to strict SLA’s• Communicate with 3rd party IT teams for break fixes• IT Procurement
Adam Evans Skills
Adam Evans Education Details
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Our Lady'S R.C High School
Frequently Asked Questions about Adam Evans
What company does Adam Evans work for?
Adam Evans works for Mgm Resorts International
What is Adam Evans's role at the current company?
Adam Evans's current role is Senior Systems Engineer | MGM Resorts International (Las Vegas):.
What is Adam Evans's email address?
Adam Evans's email address is ad****@****ail.com
What is Adam Evans's direct phone number?
Adam Evans's direct phone number is +1 702-669*****
What schools did Adam Evans attend?
Adam Evans attended Our Lady's R.c High School.
What are some of Adam Evans's interests?
Adam Evans has interest in Travelling, Socialising, Studying To Further My Career.
What skills is Adam Evans known for?
Adam Evans has skills like Casino, Windows Server, Microsoft Sql Server, Gaming Industry, Vmware, Testing, Network Administration, Software Documentation, Active Directory, Virtualization, Project Management, Servers.
Who are Adam Evans's colleagues?
Adam Evans's colleagues are Lisandro Ayala, Randy Lee, Roman Pavelko, Saul Santibanez, Dana Ramirez, Adriana Trujillo, Demaris Fret.
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