iOS and Android app for LGBTQ+ Christians to connect and find love.

• Developed strategic marketing framework and plan which focused on aligning three brands into one unified framework to ensure customer traction and buy-in.• Successfully built and maintained a recruitment pipeline which resulted in three key hires through building out candidate marketing materials to expand our candidate funnel.• Increased overall brand reach by 5x through strategic content development and key partnerships. • Directed two website redesigns from ideation to final product that resulted in a 20% increase in brand conversation rate.• Hired and managed two employees while consistently obtaining an employee NPS score of 8.• Built and maintained an internal wiki, general internal communications as well as the onboarding and offboarding processes.

Partnered with key internal stakeholders in an effort to build out a unified communication framework for crisis management.Managed Tier 1 accounts including Expedia, Hewlett Packard Enterprise, Dell, Zillow and Disney while maintaining a 100% client renewal. Provided strategic insight to leadership team on how to scale and development the customer success department.Interfaced with customer return on investment team to provide key accounts with valued based direction. Acted as a key internal resource for the marketing team providing the team with leads and introductions into accounts.

Acted as executive escalation and support for Tier 1 accounts, helping their digital and social strategies come to life. Partnered with Marketing, Customer Service, Public Relations, Loss Mitigation, and various other business units and departments to realize digital ROI. The clients covered all verticals and sizes, from Fortune 15 to startup. Clients included: Samsung, UnitedHealth Group, Virgin America, Groupon and Medtronic.Recruited, hired, trained, and managed a team of Interns and Analyst-level Success staff. Built and formalized the Client Success Internship / Analyst program from three interns in one office to seventeen interns across three offices. Responsible for the promotion of two interns into full-time employees.Responsible for three million in Annual Recurring Revenue while attaining a 99% client renewal and 65% revenue growth rate within the platform, year-over-year.

Implemented a social business dashboard with key performance indicators for seven business units through partnering with the web development team, business analysis’, external agencies and executive leadership teamAssisted in selling a $1 million dollar intrapreneurship mobile project to the executive leadership team with a dedicated social business layer Developed a strategic digital vision highlighted by a social business initiative for the Australian subsidiary which was complimented by an integrated social CRM system that was driven by a customer nurturing modelProvided social business thought leadership to international subsidies through partnering with countries managers to fully understand their needs and find the best solution for their specific regionStrategically partnered with international stakeholders to acquire additional funding at the end of 2012 for a social campaign around the largest international power sports competition, The Dakar Rally, which lead to an increase in engagement and increase in page likes.

Built out and implemented a fully integrated strategic digital marketing plan which complemented the current overall marketing strategy as well as the executive team’s key performance indicatorsOversaw SEO and SEM campaigns for main website as well as promotional websites with a key focus on analytics and driving ROIKey strategic point of contact for all digital marketing including: website, online ordering, Facebook, Twitter, YouTube, and assisted with the email programCreatively increased social media engagement by 50% through strategically developing shareable content for the Famous Dave’s fan baseLead a website redesign project from concept to implementation with a focus on keeping stakeholders informed and invested through an integrated communications planCrafted and maintained a social media strategy complemented by a complete website redesign, large social media push and increase in brand fanatics through local influencers campaignEngaged executive team to obtain buy-in for the strategic digital marketing plan with a focus on building processes and proceduresSuccessfully managed and invested my time into a staff of two interns and two contractors in order to provide Famous Dave’s with the most cost effective solution for their digital marketing needsRecognized as the leader in the rate of response rate to Facebook posts by answering 89 percent of customer comments as well as the 11th best average response time responding to Facebook comments with an average of 6 hours and 43 minutes.Source: http://www.nrn.com/article/speed-matters-when-it-comes-facebook

Developed a social media campaign which produced a 200% increase in Facebook interactions Effectively managed the social media plan which produced over 1 million impressions in the first month Prepared strategic social media plan highlighted by the creation of a organization wide social media policy Maintained daily social media tasks to ensure high customer interaction and quality customer service Created tutorial for Senior Leadership Team to provide instruction on the implications of social media

Supplied professional service to each customer with a focus on providing the customer with the best solution possibleProvided focused attention to customers through listening to their needs and providing a solutionSurpassed sales goals on a regular basisFist in two out of the three metrics for my position in our store within first three months of being hiredSecond best in total sales for Black Friday of 09'

Increased website traffic through creating a Twitter marketing campaign Supplied content to customers via multiple social media providersFashioned solutions for a constrained marketing budget through creative marketing ideas

Assisted students and faculty in solving PC and Mac related problemsProvided focused attention to students with differing software’s including: Dreamweaver, Office 2003/2008, iMovie, iDVD, Apple’s Leopard/Tiger operating systems, Windows Vista/XP operating systems, Internet Explorer 7.0, Mozilla Firefox 2.0, Opera, Safari, and Adobe Creative Suite CS3Effectively diagnose problems relating to wireless networking, wired networking, copiers, and printers

Implemented an effective Google Adwords campaign and decreased website bounces by 8%Increased sales through creating an email marketing campaignElevated click through rate on email campaign through effective design and copy