- Leading four managers and 65 staff in providing IT services and support to more than 30,000 students and 6,000 staff.- Managing classroom technology integration, technology infrastructure, project management, cybersecurity, and technology support for students and staff.

Director of Microsoft 365 Cloud Services for the Minnesota State Colleges and University System. Focused on digital transformation and cloud adoption for the 30+ member 2-year colleges and 4-year universities. - Managed a team of matrixed and direct reports across multiple colleges and universities in the Minnesota State system. - Worked with 30+ customers at the C-suite, Director, and front-line levels to solve business problems. - Advised customers on the use of Microsoft 365 and Azure applications and services that best meet their needs.- Consolidated 37 separate college and university e-mail, collaboration, and productivity solutions into a single Office 365 Tenant. Previous solutions included on-premises, Gmail, and Office 365. - Managed Azure Active Directory of more than 1.2 million user objects and over 400,000 active users. - Developed the framework for multi-campus Azure Subscriptions, Microsoft Phone System, and Intune Device Management to allow campuses to have autonomy while still being a part of a larger system.- Connected hundreds of applications into Office 365/Azure for single sign-on. - Deployed Multifactor authentication to students, faculty, and staff. - Implemented Power BI, Dynamics 365, Power Apps, Azure DevOps Boards, and Azure Labs for institutions.

- Managed three teams with leads and supervisors including: Enterprise Mobile Device Management, Application Operations, and Business Systems Support Development Team. - Provided support and managed the expectations of 57 customers. - Developed statewide application inventory to rank, categorize, and prioritize all known applications. - Developed the Enterprise Mobile Device Management Service to meet competing business needs. - Managed the team responsible for the development and operational support of Remedy on Demand, ARS, MICS, SAS, and several custom in-house applications, including order intake and invoicing systems. - Created application support structure for cloud and vendor-supported applications.

- Worked with stakeholders to jump-start Office 365 migration project. - Managed complex Identity and Authentication environment within Office 365, including E-mail and Skype for Business across 34 Active Directory forests with both on premise and Azure based infrastructure. - Built relationships with IT partners, customers, and vendors to gain trust and allow for concerns to be heard and barriers to be removed. - Translated technical information to executives and business information to technical subject matter experts. - Solved complex business and compliance requirements that often conflict with one another, including HIPAA, CJIS, and IRS 1075. - Advised IT decision makers and business decision makers in 34 different agencies on the best uses of Office 365 applications and services to meet business needs.- Focused on building relationships to prevent sensitive issues from becoming major blockers.

- Managed $8 million budget and multiple projects with competing timelines. - Rebuilt services while maintaining current or higher level of service for customers. - Communicated with business customers on requirements, timelines, expectations, and deliverables. - Partnered with middleware and identity teams to streamline build and troubleshooting processes. - Supported Office 365 e-mail, instant messaging, and SharePoint environment. - Lead projects to reveal and resolve gaps in existing technology solutions and processes. - Modernized the patching process and tools across the Windows and Unix environments. - Responsible for State-Wide DNS services, 1600 physical and virtual servers running both Windows and Linux.

- Provided leadership, stability, and direction to 6 managers and 75 total staff during a time of uncertainty. - Managed $25 million budget across multiple lines of business. - Delivered 1,300 TB of storage to customers while reducing the number of servers with consecutive days of failed backups from an average of 25 servers to zero. - Delivered e-mail, SharePoint, and instant messaging capabilities to 49,000 users. - Provided support for over 1,600 servers running different versions of UNIX, Linux, and Windows with more than 1,300 of them virtualized. - Maintained 100% uptime on a $10 million mainframe business, providing applications to law enforcement and medical services.

- Supervised eight staff members and a $2.6 million budget to deliver Desktop Support, Mobile Device Management, Web Content Filtering, and Configuration Management to executive branch agencies. - Reduced average open incident queue size from 80 to 15 by clarifying expectations and settings priorities for team members. - Increased system patching success level from 70% to 95% by implementing automated processes. - Provided desktop support, anti-virus, and web filtering capabilities to more than 1,300 Windows and Mac workstations. - Managed the MN.IT Tactical Plan Project to develop a State-wide direction for mobile device usage for over 30 executive branch agencies covering over 7,500 devices. - Managed the MN.IT Web Content Filtering Project to meet the security and HR across agencies. - Developed and implemented security patching schedule and pilot testing program. - Identified, reviewed, selected, and implemented security solutions for third-party software patching. - Established guidelines for technical staff for reviewing IP360 security reports and implemented policies for responding to results.

- Set configuration standards and developed processes to provide a consistent experience for users and technicians. - Automated routine tasks to reduce staff time and improve consistency in performance. - Established a multi-agency cooperative of IT professionals to share resources and ideas around efficient systems management. - Provided assistance and direction on operating system deployment, encryption and endpoint security, Active Directory, and overall strategy for multiple state agencies.

- Combined two disparate teams of IT professionals and created a cohesive working unit. - Led small teams of staff to break down barriers, find consensus, and implement modern technology, processes, and standards to drive efficiency, effectiveness, and customer service. - Provided leadership and direction to over 25 staff members across three geographically separate teams while updating and consolidating the technology toolset. - Designed and implemented technology solutions to manage over 6000 computing devices and 8000 users across 250 locations.

- Developed solutions in the computing environment that previous technicians failed to address due to the technical complexity of the issues. - Changed customer perception of technology using a holistic approach on a limited budget. - Guided the Deaf and Hard of Hearing Division into a computing model that increased their productivity and acceptance of modern technology. - Collaborated with third-party partner to develop a sign language interpreter service over the internet using low-cost hardware.

- Hired as a permanent staff member after summer internship. - Demonstrated superior technical ability and commitment to delivery of outstanding customer service, resulting in increased responsibility and challenging work.