Svp, Operations
■ Key ELT member who helped one company withstand the pandemic and loss of traditional revenue source with 100% employee retention and no layoffs. ■ Eliminated support bottlenecks; developed a scalable two-tiered support model with a 50% savings per FTE and improved response times. ■ Transformed -2 employee satisfaction NPS to +28 in under 2 years, despite other teams’ overall decline. ■ Heavily involved in 4 acquisitions representing 33% revenue growth and their successful integrations. ■ Successfully acquired significant competitor achieving a significant portion of market share, 2X the revenue, and 100% employee retention after years of fierce competition. ■ Turned a $2M budget overage into $2M under budget in 6 months’ time with keen analysis of forecasting and spending decisions.■ After 2 failed attempts by others, successfully transitioned company off ‘management by spreadsheet’ into software establishing a single source of truth for business decision-making.