Promoted to operations management role, leading a team of 12 to direct IT infrastructure process improvement, systems enhancements, team management, and security upgrades across 760+ international business locations, achieving $1B in annual revenue.• Developed New Operation Flow to streamline IT trouble resolution processes, maximize team member skills, increase response times for both first contact and problem resolution, improve communication with customers, eliminate bottlenecks, and create and adhere to more meaningful service level agreements.• Program Integration Manager on major hardware and software infrastructure transition and upgrade project, which created a new revenue stream to increase top-line profit as well as improving frontline employee retention. Managed on-location work at 351 locations in under 5 months and completed with 100% business continuity at all locations.• Managed and Directed 12 large scale, multi-unit mergers and acquisitions including 100 Jamba locations in one deal, organic portfolio growth through up to 40 new restaurant builds per year, and incorporation of 4 additional restaurant concepts, growing company portfolio by 140% and increasing revenue by more than 110% in 9 years.• Created Team Charter to manage roles, workload, expectations, communications, and conflict resolution, creating an agile, high-performance, and energizing team culture, focused on employee retention, career development, mentorship, project opportunities, leadership opportunities, and continuing education.• Coached, Mentored, and Promoted 50% of team members to software development, security, and leadership promotions over 3 years, while retaining skills and education in new roles within the company.• Hired, Trained, and Developed a high-performing team of systems administrators, service desk technicians, and administrative staff to manage 20% year-over-year growth-related increases of workload with fewer per-capita staff.

• Team Leader responsible for coaching and mentoring other systems administrators and junior team members. Trained technicians in mission-critical projects such as new store openings, mergers and acquisitions, major hardware and software conversions, and critical, time-sensitive and revenue-affecting incidents.• Key member of the planning and execution of a 2-year project to replace all IT systems in 256 restaurant locations in the United States and 90 locations in Mexico, including travel and logistics of team members, contractors, and equipment to visit each location for the overnight installation and subsequent morning cutover.• Promoted to the after-hours rotation after only 3 months with the company to deliver solutions to customer and revenue impacting trouble tickets during evenings and weekends, ensuring timely resolutions to the company’s most critical problems.

Provide guidance and support to organization and Executive Director in service and alignment to organization's mission.

• Start-up websites focusing on video games, culture, competition, software, and technologies. Personally wrote over 50 reviews, news pieces, general interest, and opinion articles over six years, and edited other writer’s works for proper sourcing, originality, clarity, and accuracy.• Attended industry events to conduct interviews with developer staff and media personalities, investigate upcoming new releases, and create video and audio content.

• Planned and executed long and short course triathlons and marathons, averaging more than 300 participants, coordinating with state and local resources to build, run, and disassemble large racing events quickly and safely.

Successfully launched and ran private IT consulting business, handling marketing, accounting, client relationships, as well as in-person troubleshooting on virus infections, hardware failures, peripheral support, and software installations.

• Directed new critical infrastructure projects, server deployments, new office location installations, email and phone systems migration, employee training and management, emergency incident response, and asset management.• Project manager of two office relocations and expansions over three years, managing project costs, schedule, scope, and resources on low-voltage building wiring, personally wiring and terminating a 170-port CAT6 patch panel.• Trained and managed teams of 8-10 IT interns annually, managing and directing work flows, schedules, and IT project work, providing experience and mentorship.• Directed IT requirements of critical staff to ensure continuous operational functioning of 150+ employees at office locations in UT, CA, GA, and at Robins, Edwards, and Hill Air Force Bases.

• Supported executives, managers, engineers, accountants, phone systems, networks, servers, point-of-sale, email, databases, proprietary software, VPNs, multiple locations, international users, remote staff, laptops, and desktop systems across five interconnected locations throughout Utah.• Created trouble ticket management database to triage customer requests, ensure continuity of business-critical systems, follow up with users, and develop documentation.

• Supported executives, managers, engineers, accountants, phone systems, networks, servers, point-of-sale, email, databases, proprietary software, VPNs, multiple locations, international users, remote staff, laptops, and desktop systems in locations in Utah, Canada, and the UK.• Applied nightly University education, attending full-time while working full-time, creating and capturing value directly into the business to improve operations, security, and efficiency. • Managed technology for annual trade events, deploying attendee facing equipment in tight timeframes to ensure optimal systems performance during the company’s most important sales window.

• Supported executives, managers, engineers, accountants, phone systems, networks, servers, point-of-sale, email, databases, proprietary software, VPNs, multiple locations, international users, remote staff, laptops, desktops, etc.• Applied nightly University education, attending full-time while working full-time, creating and capturing value directly into the business to improve operations, security, and efficiency. • Managed IT of IHS acquisition of EnvironMax, Inc. by integrating network, server, and user environments and converting 100+ employees to new information systems environments with continuous operations and minimal downtime.

Using Oracle SQL and PL/SQL, I worked with a team of Developers to assist in the development of required software and accomplish software modifications of Oracle reports based on authorized and well-documented requirement changes.