In my role as a Contact Center Specialist at Yankee Home, I played a pivotal role in ensuring seamless lead management, outbound reach, and connectivity, as well as appointment scheduling and confirmation. During my time at Yankee Home, I was the first point of contact for over $1,000,000 in net sales. Leveraging Salesforce's powerful tools in addition to attending to inbound communication I facilitated cross-functional collaboration with sales, marketing, and production teams to optimize call… Show more In my role as a Contact Center Specialist at Yankee Home, I played a pivotal role in ensuring seamless lead management, outbound reach, and connectivity, as well as appointment scheduling and confirmation. During my time at Yankee Home, I was the first point of contact for over $1,000,000 in net sales. Leveraging Salesforce's powerful tools in addition to attending to inbound communication I facilitated cross-functional collaboration with sales, marketing, and production teams to optimize call and text routing processes. Show less