Adam Fong Email & Phone Number

London, London, Gb

Technical data expert, delivery data driven insights to drive improved factory performance and enhance our product proposition. Develops opportunity roadmaps which drive the direction of the team, and is backed by the power of analytics.- Continuously enhanced factory performance by using simulations to optimize system and data product configurations resulting in an increase of 20% in workforce productivity- Developed a predictive model to accurately forecast factory performance with proposed enhancements, resulting improved planning efficiency and reduced risk by identifying gaps in the process- Champion of adopting genAI in my department through tangible and beneficial use cases- Organized and led two successful hackathons (Sustainability, generative AI), resulting in the creation of high-impact workstreams that advanced the company’s strategic initiatives.- Spearheaded the adoption of experiment design best practices within the tribe, resulting in faster and more comprehensive insights.- Improved team culture PEAKON scores by leading task force to address concerns

London, London, Gb

Analytics leader responsible for defining vision, strategy and initiatives to support and optimize the final mile experience.- Developed end-to-end product strategy and execution of new Delivery Analytics function which includes technology roadmap, performance objectives, hiring requirements, and tribe metric tree- Lead Data initiatives (A/B testing, optimisation etc.) to improve the ordering and delivery experiences and presenting results and recommendations for national rollout to senior management- Designed data models, visualisations and dashboards that build a story and transform complex data into inuitive actionable business insights

London, Gb

Responsible for the strategic direction, tools & processes, governance and management of the Business Intelligence department. Reports and analytics used across the business (C-suite, Sales, Operations, Finance, Transformation & Change, Customer Success).Recipient of top performance award out of 3,000 employees, in recognition of outstanding achievement for the rapid and successful development of a high-performing, remote BI team and its technology stack.- Established and lead BI team of 5 and its core technology stack for the Pensions division, resulting in efficient support for reporting and dashboard development for the senior leadership team and clients- Lead BI strategy in cross-functional client remediation emergencies, leading to retaining and saving of at least £5M in client contract value- Created and deployed a suite of operational capacity reports & workload forecasting tools to key operational departments, resulting in the elimination backlogs and a return to 95% external client SLAs- Implemented governance framework & tools as foundation for workstack management to prioritise high impact projects, translating to an increase in team efficiencies and greater understanding of company priorities- Created and deployed a suite of operational capacity reports & workload forecasting tools to key operational departments, resulting in the elimination backlogs and a return to 95% external client SLAs - Developed a data lake with automated ETL data pipelines, replacing manual efforts of 4 hours a day and enabling the scaling of the BI infrastructure and reports

London, Gb

Automation specialist in a payroll and pensions environment focusing on end to end delivery of process improvement and automation projects. Using LEAN principals, I diagnose and solve business problems, provide numerical analysis to prove benefits and deliver future-proof solutions. When implementing solutions, my flexibility allows me to take on a many roles: Project/Program Manager, Developer, and Business Analyst. As a member of the technical review board, I submit, review and approve all technical automation proposals.- Saved at least 10 FTEs on projects that I lead: Efficiency 18 – Automation, SWAT, Agile Automation, Customer Journey and other ad hoc reporting or tool develop- Stabilised at risk clients by delivering technical business solutions- Enhanced Continuous Improvement operating model- Specialised knowledge in UK pension environment, Pulse WMS, and Compendia data architecture

Vancouver, British Columbia, Ca

Responsible for revitalizing the Fleet team to be best in class by streamlining report generation, utilizing data to drive key business decisions, and redesign team processes to be more efficient. Accomplished substantial improvements by documenting business requirements, using LEAN Six Sigma techniques, utilize tools like Tableau, SAP and SQL server to assist in analytics and implementing change management to make processes more robust.- Consolidated all reporting by using a SQL Server to automatically create and deliver reports. Saved 30+ hours a month by analyzing business requirements to generating reports, minimizing errors and strengthening stakeholder trust in the data.- Identified and redesigned inefficient processes by using LEAN Six Sigma techniques. Using Agile methodologies to introduce change to meet business needs. Programming web tools to eliminate back-and-forth conversations, identifying requirements to reduce over processing, documenting and mapping current work streams to have team alignment resulting in a reduction of 1 FTE worth of work. - Developed reports to help drive savings initiatives. Created a vehicle utilization report, and used it to identify and drive the return or redeployment of 100+ vehicles.- Manipulate (ETL) large data sets into meaningful insights to answer ad hoc questions, driving key strategic business decisions.

Vancouver, British Columbia, Ca

Support the design, development, and delivery of dashboards, KPI reports, and ad hoc reports. Integrated data from multiple data sources for analysis, tracking, and VP reporting. Dashboard packages are reviewed monthly by senior management and enables them to make better data driven business decisions- Streamlined dashboard package publication by analyzing and implementing ways to automate the process- Assisted in creating tools for data automation and linking directly to source data, leading to shorter turnaround times for dashboard package and reducing human error- Recommended a central repository of all performance metrics resulting in more efficient management of all metrics across multiple key business units and ensuring we have consistent measures- Established myself as a primary contact for metric related discussions by building strong relationships with key stakeholders and business analytical leads- Provided recommendations and business insights to senior management by interpreting metric data trends- Developed standardized data reports for easy distribution and clear interpretations, reducing deployment time - Centralized reports to the dashboard package onto one SharePoint site, reducing maintenance time- Conducted deep dive analysis of metrics to ensure reliable data is presented to senior management- Encouraged appropriately sharing information among business groups to drive for operational efficiency, and steer away from nonconstructive discussions

Helping the fight against cancer, I worked with senior management to develop reports and tools to streamline the invoicing process, to help identify medical samples and their current status, and to analyze business performance. Made invoicing related changes and enhancements to the core LIMS software (utilising SQL and PERL)- Rehired immediately after graduation to seek and drive improvements to operational business processes. Recommended various improvements, migrating information from multiple Excel files to a database, using versioning control for file management.- Implemented the automatic creation of invoices using SQL. This saved hours of work, creating and validating invoices.- Generated user-friendly reports using Tableau and other in-house tools for various departments by first analyzing and documenting requirements then mapping requirements to technical specifications- Initiated the construction of a customer relationship management CRM database using Access and VBA- Presented complex software concepts in a simple and straightforward ways for project managers enabling them to make data driven decision about their projects- Effectively managed workload from multiple projects and achieved high quality deliverables within deadlines

Bc, V5G1M2, Ca

Lead after school and summer programs for kids which encouraged teamwork, creativity, and fun.- Designed and supervised after-school activities for elementary school students, allowing children to be active and develop a sense of community and sportsmanship- Further developed leadership skills in program volunteers by encouraging them to run warm up drills, facilitate activities, and lead one session by themselves- Inspected and regulated chlorine levels in outdoor public pools to maintain the health and safety of park guests- Promoted park programs by actively talking with people in the park and putting up related marketing materials- Substituted as a group leader which required me to direct groups of children to different learning stations, assign volunteers to different tasks, and deliver classes on wilderness and survival to my group

Elected to engage the students, alumni, professors and staff in networking events which helped allow students to get a better insights into post-graduation life. Held the positions of President, Treasurer and Secretary.• Organized social events such as meet and greet and kayaking to strengthen teamwork and relationships within the society• Participated in meetings and learned skills such as presenting, chairing meetings, and recording minutes• Initiated a recruitment program and obtained a 100% increase in membership• Drafted grant proposals requesting funding for events, all were accepted

Assisted in the information team in creating, and communicating different reports used for business analytics• Provided system support by Assisting the Laboratory Tracking Team (LIMS) in resolving application related tickets• Coordinated information flow between the lab tracking team and end users by providing training on how to use and test various system components• Analyzed requirements to design, develop, and test reports and tools used for invoicing through our web-based applications• Prototyped and presented new software features during weekly meetings

Maintained operational floor lab layouts, assisted with conducting tours, and helped with general laboratory duties.• Updated and educated staff about safety regulations and practices in the laboratory• Presented progress reports during weekly meetings• Assisted in the management of staff and resources resulting in: Maintained level of performance from laboratory staff, reduction in expenditures because of effective redistribution of resources, and smooth integration for new staff, lab groups, and equipment into the Genome

Taught classes, collaborated with senior staff to plan events and acted as a liaison between cadets and senior staff. Took the lead on all • Promoted to Warrant Officer First Class - highest achievable rank • Competed for and awarded three of six potential medals an air cadet can earn• Organized and executed weekend events such as camping trips and a 24 hour famine• Supported personal development for all cadets, recognizing achievements, and promoting continued participation

- Organized and directed sport activities to promote physical fitness for teens- Assisted recreational instructors with planned activities to reduce setup time resulting in increased activity time for cadets- Supported staff with sports lessons by teaching proper techniques and supervising class- Helped cadets navigate through obstacle courses by demonstrating proper techniques and giving ongoing encouragement

- Explained and demonstrated proper badminton techniques to team members- Encouraged equal participation from all players by creating game rosters, resulting in an increase in attendance for practices- Motivated the team to continue practicing independent of previous wins or losses

• Helped students with verbal communication skills by encouraging them to practice during and outside of class time by themselves• Built strong relationships with students by recognizing efforts and supporting progress• Demonstrated initiative and sought extra work such as answering front desk calls, preparing lesson plans, and aiding other teachers in classes