A values and data driven Customer Success and Professional Services people leader with 16 years of SaaS ecommerce and self service experience. Proven track record of exceeding operating KPIs (customer satisfaction scores, utilization, on-time delivery) while achieving best in class employee engagement results at the 90th percentile. Expertise in delivering Customer Success at scale, influencing stakeholders within both traditional and matrixed organizations, consultative project delivery, and digital self service / digital transformation.Additionally, I actively engage in programs greater than myself such as: diversity, equality and inclusion (DEI) initiatives through volunteerism as a member of several racial equality and diversity programs. Fundraising for the Leukemia & Lymphoma Society through their Light the Night campaign which serves as an opportunity to bring my family into a bigger cause. Coaching youth soccer which gives me another opportunity to teach and spend time with my daughter and her friends.High Impact Skills and Domain ExpertiseDigital TransformationDigital Self ServiceCustomer ServiceOrder FulfillmentOrder ManagementResource PlanningRelease PlanningCustomer Success ManagementAccount PlanningSolutions ConsultingStakeholder ManagementTeam LeadershipPeople DevelopmentChange ManagementProgram DeliveryTechnical SkillsDemandwareSalesforce Commerce CloudFunctional ArchitectureEcommerceDigital MerchandisingDigital MarketingSEOContent ManagementAISystems IntegrationsData ModelingCore Values & Leadership PhilosophyEmpathyPositive IntentServant LeadershipFreedomTrustEqualitySustainability