The primary responsibility of the Principal Solutions Architect is to build and lead a high performing cloud consulting team that delivers market leading solutions to our customers and executes on the latest technology trends. The role included planning, managing, and reporting on team resourcing, and delivering project outcomes for our customers.Details:Deliver project outcomes and be the technical and consulting escalation point for project needs.Plan and manage team resourcing, ensuring utilisation is aligned to the practice targets.Ensure accurate reporting for team and client deliverables.Support business development activities by building genuine long-term partnerships, relationships, and networks, externally, as well as identifying new opportunities for growth across CyberCX Practices and Functions.Conduct pre-sales activity to ensure solutions and project scopes meet client requirements and team capabilities.Lead, coach and build high performing teams to enable learning, development, and capability uplift. Understand each team member’s skills, drivers and aspirations. Work with them ongoing to develop, raise capability, and build a career path and progression plan.Enhance team’s effectiveness by taking ownership of team issues and goals. Create a culture of empowerment, collaboration, and accountability through consistent employee engagement.Actively build cross-Practice and cross-Function collaboration with key leaders across CyberCX, and continuously look for ways to add value. Facilitate communication, partnerships, and cross-pollination across the business to allow teams to better engage and service customers.Align and promote the latest technology trends, as well as drive emerging technologies into market.Ensure consulting services are delivered on time, within scope and within budget.Meet utilisation targets.

Since Semptember 2013, I have been writing professionally with articles appearing on The Register, TechTarget, IT News and other sites. My work is all available from adamfowlerit.com and am happy to discuss writing paid pieces in relation to technology.

As a Customer Success Account Manager (CSAM), I am the primary customer facing role responsible for customer success through delivery management of cross-functional programs and strong customer and internal stakeholder relationships. The prevailing business priority is the customers’ successful adoption and productive use of Microsoft cloud technologies. I am front and center with our customers in support of their digital journey and empowering them to achieve more and accelerating customer value.The CSAM role is a leader on the account team who partners with others to programmatically align the consumption plan to the account plan and leads the delivery execution and support team. ​The CSAM orchestrates prioritized programs, projects, and milestones for customer business value realization and consumption.Key Accountabilities include:Partner with customer and Account TeamAccountable for the Consumption planEngages Customer SponsorsLeverages technology knowledgeAccountable for Delivery Orchestration & Support Outcomes that support Solution and Operational Health outcomes

• As a key member of Piper Alderman’s Senior Leadership Group, the ITD will develop an Information Technology strategy and implementation approach that aligns to Piper Alderman's strategic vision and growth plans.• Review and analyse the technology we currently use for efficiency and accuracy.• Supervise the development and advancement of our communications network.• Implement appropriate project management guidelines to ensure operational and project plans are developed and structured to provide regular status updates. • Lead the Information Technology team by setting direction for, developing and mentoring staff.• Develop and Mentor staff by ensuring that individual Performance Management plans are up to date and the department is equipped to meet future challenges by investing in training and development.• Operate the IT department within approved capital and operational budget guidelines.• Designing and customising technological systems and platforms to improve customer experience.• Develop, communicate and promote awareness of best ICT practices, policies and procedures and oversee application software training and support.• Overseeing appropriate risk management strategies to ensure network availability by putting process in place to resolve computer environment issues and provide on-going support to users.• Develop, implement, test and review both the physical and documentary elements of the Firm's Critical Incident Plan (CIP). • Build and maintain relationships with a wide variety of external stakeholders, suppliers and consultants to build internal knowledge including the management of tenders for the ICT portfolio.• Investigate new technologies and their ability to deliver strategic benefits to Piper Alderman.

Piper Alderman is a tier 2 law firm, operating in the areas of: Property, Corporate, Dispute Resolution, Employee Relations and Intellectual Property.My role started as Systems Engineer, but in April 2010 changed to IT Operations Supervisor, which also encompassed being a direct report for the helpdesk staff along with still keeping up my previous role requirements.From there in 2012 I became IT Operations Manager to more cover the tasks and responsibilities my role covered.Supervise operation of IT Helpdesk and it's staffProvide IT Helpdesk with escalation pointProvide level 2/3 support to 320 end usersMaintain infrastructure - hardware and software company wideMaintain Microsoft Servers & applications - SQL, SCCM, AD, Azure, Office 365.Upgrade and deploy systems, servers and backend hardwareTroubleshoot, diagnose and repair infrastructure company wideManage deployment and upgrades of desktop softwareSupport PABX, desk phones and mobile phonesLiaising with 3rd parties including clients and vendorsScoping, testing and recommending solutions to all areas of I.T.Disaster recovery & backup proceduresEnsure customer communication is the best possibleDocumentation of processes and proceduresAchievements:Implemented systems such as Websense Web Filtering, Systems Centre Configuraiton Manager, Systems Centre Service Manager, Citrix Xenapp, Azure Active Directory, Office 365 services such as Exchange Online.Implemented and encouraged the use of a Wiki to benefit all I.T. staff with knowledge recording and documentationContinual improvement and mentoring of helpdesk staff

They provide outsourced support to many companies, and in this instance it was BHP and their expansion project to the Olympic Dam.My role was to provide immediate support to a floor of users. The demands of the staff were very high as many were contractors with static deadlines that needed to be met.Providing adhoc and planned support for 600 staffResearching and providing solutions to high level end usersRecording and managing jobs raised for accurate reportingUser account management in a Windows environmentDocumentation of procedures

An airline that owns National Jet, a charter flight company often flying regionally for mining sites, and Surveillance Australia, a company with a large government contract to monitor Australia's waters from the sky.My role was initialy the sole helpdesk to the entire company's staff. In April 2006, was promoted to Desktop Support Engineer, and then to Wintel Specialist in October 2006. This was a high demand environment with 24/7 operation with a reasonable amount of travel.Providing Level 2/3 support to 1200 end usersLiaising with 3rd parties including clients and vendors.Assisting and Training Level 1 staffProviding documentation and policies to the IT group.Visiting interstate sites for support and maintenanceProviding new ideas and solutions to current and upcoming tasks, processes and projects.Covering other Level 2/3 staff in the areas of Unix, Infrastructure and BackupsServer Installations and Migrations in a mostly Windows environmentAchievements:Implemented and migrated the entire userbase from Exchange 2003 to 2007Audited and organised for the company's Microsoft licensing to be accurate and compliantOrdered and built the first VMWare servers on site, including migrating physical servers to virtualSeconded to Perth site for two months to analyse site requirements for I.T. support

A call centre that had a major contract with Telstra.I was hired at Stellar as a Call Centre Operator, but 3 months into the role I successfully applied to be a Technical Support Associate, which entailed me being Level 1 & 2 I.T. support for the centre and it's staff.User administrator under NT Server and Active DirectoryNetwork configuration/managementSecurity and asset managementDealing with external clients and companies for fault reportingPerforming SOE Rollout & managementHardware maintenance and performing daily backupsDocumentation of proceduresNew software/hardware implementationManaging and supervising staffTraining groups of new usersTelecommunications support, maintenance and programming