Adam Freund Email & Phone Number

Mount Zion, Il, Us

Monett, Missouri, Us

In my current job role, I am in charge of leading and supervising development projects, making sure that both agile and waterfall approaches are used to provide thorough research, effective requirement collecting, precise technical documentation, insightful data analysis, and rigorous testing. I am responsible for exceeding expectations and providing clients and stakeholders with great customer service while building trusting connections. I was able to accomplish key milestones by automating manual operations, modifying ancillary products to meet certain requirements, and creating and modifying forms, reports, and notices as necessary components.Some of my prominent achievements for this role are mentioned below:• Managed training initiatives for multiple systems, such as Random Password Manager, MobileIron, and Esker Fax, by enhancing functionalities and strengthening security measures.• Spearheaded four-phase continuous improvement project by offering comprehensive training for Symitar Electronic Receipt product and accelerating implementation case closures.• Monitored process improvement project, along with facilitating in conversion of disaster recovery plans into electronic format leading to automatic updates.• Attained outstanding client satisfaction with impressive average score of 4.7 out of 5 in client satisfaction surveys.

Monett, Missouri, Us

During this tenure, I was successful in coaching, empowering, and developing a number of workers to reach their professional goals and continue to contribute to the organization in different roles. I successfully developed a detailed training program, carried it out, and sped up the onboarding process for new hires in accordance with predetermined requirements.Here are some measurable accomplishments from this position:• Oversaw multi-level reporting structures of 30 associates for JHA Help Desk by ensuring consistent delivery of exceptional customer service.• Efficiently revamped departmental structure leading to improved first call resolutions, enhanced employee morale, and increased staff retention.

Springfield, Missouri , Us

During this position, I gave the students the abilities and information they needed to autonomously manage tasks involving Intel-based computers, efficiently troubleshoot and fix computer systems, comprehend computer architecture, and recognize computer parts, operating systems, and firmware.Here are some measurable accomplishments from this position:• Enhanced students' comprehension and ability to apply their acquired knowledge to real-world settings, while promoting deeper understanding and practical application of subject matter.• Facilitated conducive learning experience to enable students with different backgrounds to comprehend complex concepts such as troubleshooting, diagnosing, and repairing.