Adam Freund

Adam Freund Email and Phone Number

Senior Technical Business Analyst @ Jack Henry
Mount Zion, IL, US
Adam Freund's Location
Mount Zion, Illinois, United States, United States
About Adam Freund

I appreciate you looking over my profile! As you read it, you’ll find that I have vast experience in managing all elements of business analysis, training and development operations, and I am a performance-driven professional.My leadership of software development project lifecycle, change management, project execution, participation in organizational development initiatives, and provision of top-notch services all fall under my purview. I have experience creating new training methods, making suggestions for improvements, and using critical thinking strategies. I am a self-assured communicator and presenter. I excel at establishing trusting bonds and putting a combination of coaching and learning strategies into action.I am technically proficient at utilizing various software and tools, including Style Guide for Technical Writing, TCP/IP, ISO/OSI, Computer Architecture, Virtual Private Networks (VPNs), Universal Naming Convention (UNC), Active Directory, Users & Computers, Windows, Mac OS X, Apple iOS, Android.Software Applications: Microsoft O365, Excel, Word, OneNote, Access, PowerPoint, Visio, SharePoint, Virtual Computer Software, SnagIt, ExactTarget, Druva, Everbridge, Symitar, PowerOn, ELA, EMA, EAR, Silverlake, Jira, Confluence.Some of my areas of expertise include:♦ Software Development Lifecycle♦ Cross-functional Collaboration ♦ Professional Development♦ Stakeholder Relationships

Adam Freund's Current Company Details
Jack Henry

Jack Henry

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Senior Technical Business Analyst
Mount Zion, IL, US
Adam Freund Work Experience Details
  • Jack Henry
    Senior Technical Business Analyst
    Jack Henry
    Mount Zion, Il, Us
  • Jack Henry
    Senior Technical Business Analyst
    Jack Henry Aug 2013 - Present
    Monett, Missouri, Us
    In my current job role, I am in charge of leading and supervising development projects, making sure that both agile and waterfall approaches are used to provide thorough research, effective requirement collecting, precise technical documentation, insightful data analysis, and rigorous testing. I am responsible for exceeding expectations and providing clients and stakeholders with great customer service while building trusting connections. I was able to accomplish key milestones by automating manual operations, modifying ancillary products to meet certain requirements, and creating and modifying forms, reports, and notices as necessary components.Some of my prominent achievements for this role are mentioned below:• Managed training initiatives for multiple systems, such as Random Password Manager, MobileIron, and Esker Fax, by enhancing functionalities and strengthening security measures.• Spearheaded four-phase continuous improvement project by offering comprehensive training for Symitar Electronic Receipt product and accelerating implementation case closures.• Monitored process improvement project, along with facilitating in conversion of disaster recovery plans into electronic format leading to automatic updates.• Attained outstanding client satisfaction with impressive average score of 4.7 out of 5 in client satisfaction surveys.
  • Jack Henry
    It Support Center Manager
    Jack Henry Jun 2008 - Aug 2013
    Monett, Missouri, Us
    During this tenure, I was successful in coaching, empowering, and developing a number of workers to reach their professional goals and continue to contribute to the organization in different roles. I successfully developed a detailed training program, carried it out, and sped up the onboarding process for new hires in accordance with predetermined requirements.Here are some measurable accomplishments from this position:• Oversaw multi-level reporting structures of 30 associates for JHA Help Desk by ensuring consistent delivery of exceptional customer service.• Efficiently revamped departmental structure leading to improved first call resolutions, enhanced employee morale, and increased staff retention.
  • Ozarks Technical Community College
    Technical Instructor
    Ozarks Technical Community College Aug 2007 - May 2010
    Springfield, Missouri , Us
    During this position, I gave the students the abilities and information they needed to autonomously manage tasks involving Intel-based computers, efficiently troubleshoot and fix computer systems, comprehend computer architecture, and recognize computer parts, operating systems, and firmware.Here are some measurable accomplishments from this position:• Enhanced students' comprehension and ability to apply their acquired knowledge to real-world settings, while promoting deeper understanding and practical application of subject matter.• Facilitated conducive learning experience to enable students with different backgrounds to comprehend complex concepts such as troubleshooting, diagnosing, and repairing.

Adam Freund Skills

Troubleshooting Business Analysis Software Documentation Project Management Sharepoint Customer Service Leadership Process Improvement Training Technical Support Technical Business Analyst Strategic Planning Management Technical Writing Team Leadership Security Windows Itil Continuous Improvement Project Manager Itil V3 Foundations Certified Microsoft Office Team Building Public Speaking Project Planning Social Media Visio Business Process Improvement Instructor Chromebook

Adam Freund Education Details

  • Ozarks Technical Community College
    Ozarks Technical Community College
    Computer And Electronic Technology

Frequently Asked Questions about Adam Freund

What company does Adam Freund work for?

Adam Freund works for Jack Henry

What is Adam Freund's role at the current company?

Adam Freund's current role is Senior Technical Business Analyst.

What is Adam Freund's email address?

Adam Freund's email address is fr****@****ail.com

What is Adam Freund's direct phone number?

Adam Freund's direct phone number is +141768*****

What schools did Adam Freund attend?

Adam Freund attended Ozarks Technical Community College.

What are some of Adam Freund's interests?

Adam Freund has interest in Children, Visiting Local Parks, Hiking The Ozarks, Poverty Alleviation, Science And Technology, Human Rights, Health.

What skills is Adam Freund known for?

Adam Freund has skills like Troubleshooting, Business Analysis, Software Documentation, Project Management, Sharepoint, Customer Service, Leadership, Process Improvement, Training, Technical Support, Technical Business Analyst, Strategic Planning.

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