Senior Customer Success Manager (Smb)
Current2024: I am one of the first three SMB CSMs to be promoted to the Senior SMB CSM position, and I'm currently working with Leadership to develop the framework, duties and KPIs for the newly-created role.
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@procore.com
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10 phones found area 805 and 425
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LinkedIn matched
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Adam Johnson is listed as Evangelical Christian | Husband & Father of Three | 6+ Years in B2B Customer Success and Sales | SaaS Construction Technology CSE | Data Analytics & Product Adoption Expert | President's Club | Galatians 2:20 at Procore Technologies, based in Santa Barbara-Santa Maria Area, United States, United States. AeroLeads shows a work email signal at procore.com, phone signal with area code 805, 425, and a matched LinkedIn profile for Adam Johnson.
Adam Johnson previously worked as Senior Customer Success Manager (SMB) at Procore Technologies and Customer Success Manager (SMB) at Procore Technologies. Adam Johnson holds Bachelor'S Degree, Psychology from California State University Channel Islands.
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AeroLeads found 1 current-domain work email signal for Adam Johnson. Compare company email patterns before reaching out.
Adam Johnson is a Evangelical Christian | Husband & Father of Three | 6+ Years in B2B Customer Success and Sales | SaaS Construction Technology CSE | Data Analytics & Product Adoption Expert | President's Club | Galatians 2:20 at Procore Technologies. He possess expertise in management, team leadership, customer service, customer satisfaction, technical support and 31 more skills. Colleagues describe him as "Adam is a great asset to the team and an even greater person. He’s always willing to stop what he’s doing to give a helping hand. In sales, times can be stressful but Adam always seems to crush his number as well as carry a contagious positive attitude. I’d be happy to work with Adam anywhere!", "Adam has shown that with hard work the sky's the limit. Over and over again he has innovated various ways to approach differentiating markets while still taking time to help his colleagues. It has been my pleasure to work alongside such a proactive team member who keeps us focusing on the next feat. Consistently demonstrating qualities to which Procore holds in high regard, and exceeding attainment at one of the world's largest growing SAAS companies. Adam has the ability to slot into any position he chooses with an open mind on fresh approaches, which gives me the confidence in recommending him for any role he considers next in his career path as the value he brings cannot be measured, but welcomed.", and "I wish Adam was still working with us at SB Appraisal, because he was simply great. Not only was he organized in his specific role, but he helped the rest of us in the office improve our organization and efficiency with his ideas/tools for record keeping, communication, etc.. He is warm, pleasant and authentic and adds to the culture of an office. He listens to those he works with, communicates well and is quick to handle any task thrown at him."
Listed skills include Management, Team Leadership, Customer Service, Customer Satisfaction, and 32 others.
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A career timeline built from the work history available for this profile.
Carpinteria, CA, US
2024: I am one of the first three SMB CSMs to be promoted to the Senior SMB CSM position, and I'm currently working with Leadership to develop the framework, duties and KPIs for the newly-created role.
Carpinteria, CA, US
2022: President's Club2023: 164% to plan
Carpinteria, CA, US
103% to quotaSourced pipeline for 4 Enterprise Strategic Account ExecutivesFounding SDR - Enterprise Strategic SDR Team Founding Member - Enterprise Culture Committee
Carpinteria, CA, US
105% to quota (53% Net New ARR/52% existing client upsells & renewals)Assisted in ramping/training new Enterprise SDR team members
Carpinteria, CA, US
Generated $3,655,319 in pipeline before being promoted to Enterprise SegmentInterviewed SDR candidates, created post-interview next steps and posted to GreenhouseMentored new hires and provided coaching to underperforming team membersAssisted with coaching and preparation for Silver, Gold and Platinum L&D certifications
Carpinteria, CA, US
Top performing team member generating $1,125,795 in Net New ARRTop producer in Mid-Market GC segment (Q3 2019)
Carpinteria, CA, US
106% to quota
Manage all aspects of report handling, billing, and office management for a residential Real Estate Appraiser organization.Work closely with clients, banks and AMCs to prepare and transmit appraisal documents and invoices.Updated new assignment file preparation process which streamlined the hand-off and record keeping for all new client.
Santa Barbara, CA, US
Guide students towards independent learning by helping reinforce successful study skills and habits.Integrate subject matter and guidance in a way that expresses and models self-reliance and professionalism.
Santa Barbara, CA, US
Scheduled production operations between office staff and warehouse employees.Managed marketing efforts via Google AdWords, Facebook and maintained current product catalog.Generate sales, inventory, and vendor reports in QuickBooks.Recruit, interview, hire and train new employees.
Santa Maria, California, US
Operated and maintained servers, conducted daily backups according to strict compliance procedures. Provided a comprehensive diagnosis in error situations to determine equipment or point of program failure.Conferred with other technical support personnel for planning, changing, and upgrading internal applications. Conducted on-side hardware installation.
Bellevue, Washington, US
Recruited, hired, trained and developed customer service agents; ensured agents provided top notch technical support for web-based data management products and lead generation tools.Supervised a team of 15 employees providing technical support via inbound/outbound calls, e-mails and chats.Prepared annual performance reviews, approved timecards and handled.
Bellevue, Washington, US
Maintained functional knowledge of internal applications, customer products, and all customer facing websites.Assessed technical support issues and identified solutions while educating and coaching customers on best practices.Answered inbound calls, e-mails and chats regarding customer concerns, questions and general inquiries.Ensured that customer service.
Seattle, WA, US
Created the "Starbucks Experience" for customers, provided prompt service, prepared beverage orders in a timely fashion, and maintained a clean and comfortable store environment.Assisted with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching.
Seattle, WA, US
Assisted Store Manager in partnering with corporate office personnel to increase sales, drive/promote merchandise categories, and exceed customer service goals.Forecasted business, monitored profit and loss statements, focused on productivity to meet sales goals.Prioritized, planned, and adjusted schedules as necessary to maximize sales.Responsible for.
Seattle, WA, US
Fielded customer service issues and complaints, ranging from quality of service matters to malfunctioning equipment situations.Developed positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.Recognized and reinforced individual and team accomplishments by using existing organizational tools and by.
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Adam Johnson works for Procore Technologies.
Adam Johnson is listed as Evangelical Christian | Husband & Father of Three | 6+ Years in B2B Customer Success and Sales | SaaS Construction Technology CSE | Data Analytics & Product Adoption Expert | President's Club | Galatians 2:20 at Procore Technologies.
AeroLeads has found 1 work email signal at @procore.com for Adam Johnson at Procore Technologies.
AeroLeads has found 10 phone signal(s) with area code 805, 425 for Adam Johnson at Procore Technologies.
Adam Johnson is based in Santa Barbara-Santa Maria Area, United States, United States while working with Procore Technologies.
Adam Johnson has worked for Procore Technologies, Santa Barbara Appraisal, Santa Barbara City College, Mazaa Shop (E-Commerce), and Coasthills Federal Credit Union.
You can use AeroLeads to view verified contact signals for Adam Johnson at Procore Technologies, including work email, phone, and LinkedIn data when available.
Adam Johnson holds Bachelor'S Degree, Psychology from California State University Channel Islands.
Adam Johnson is listed with skills including Management, Team Leadership, Customer Service, Customer Satisfaction, Technical Support, Crm, Call Centers, and Sales.
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