Adam G. Email and Phone Number

Ensured reliability and performance of a large scale, highly complex enterprise platform in an ultra-confidential environment.Played a key role in recognizing, isolating and resolving performance regressions. Owned and managed releases, deployments, outages, and issues from inception to resolution.Shared responsibility for entire architecture (full stack) in core and satellite data centers.Built and maintained scalable tools to improve visibility, monitorability, and deployability of architecture and services.Conceptualized and initiated a solution to solve common SRE workflow issues inherent on a platform of this scale: * Designed a scalable, performant and reliable project architecture (Node.js, Javascript, RethinkDB, RabbitMQ…).* Recruited volunteer developers to form development team.* Defined and upheld contribution standards for the entire project.* Resolved intra-team conflict, provided guidance, and made final architecture decisions.* Ensured team was clear on vision and motivated to contribute.* Set deadlines and assigned tasks, following through to ensure timely delivery.* Regularly reported progress to management.Collaborated with Software Engineers, QA, Data Scientists, Program and Project managers, and other team members to mitigate issues, coordinate releases, to continuously improve the overall platform. Wrote and maintained documentation for processes, tools, and services for a highly dynamic architecture.

Ensured reliable delivery of Integrated Voice Recognition services to enterprise class clients.Led the NOC team in a new product monitoring initiative for chat platform.Assisted in new process and policy creation. Created and reviewed documentation for policies and procedures.Collaborated with global teams to support dynamic product deployments.Developed monitoring tools and unified dashboard using Node.js while assisting in maintaining existing tools.Performed candidate selection and interviewing for talent acquisition.

Ensured the reliable delivery of web services to LinkedIn users by monitoring and mediating issues with the site's infrastructure. Led training initiative through identifying improvement opportunities, and facilitating knowledge transfer sessions.

Supported network infrastructure for Engineer and Developer labs, offices, and data centers within an agile environment having a strict SLA.Involved in analyzing business needs, designing, and implementing network changes, managing tape/disk backups and restorations for critical data.Supported the networking needs for the consolidation of multiple buildings (~3k users).

Supported TAC and Advanced Services Engineers by building customer recreates and maintaining lab conditions. Obtained CCNA and CCNA Security Certifications.Promoted to Queue Monitor – Responsible for delegating support cases to other CALO Engineers, overseeing the completion of the work, and collaborating with other worldwide locations to distribute workload.Assisted in lab organization, asset management, new equipment staging and installation.

Serviced residential and small business computers and networks. Responsible for all operations, accounting, organization, and advertising.This experience has helped me build and transform skills: * Outstanding customer service* Troubleshooting* Inventory Management* Risk Assessment* Quality Assurance* Time and Project Management. Having operated this business for over five years, I have found it to be a successful and educational endeavor that has further fueled my curious personality, and thirst for knowledge.

Supported Engineer and Developer labs and offices within an agile development environment.Built multilingual Windows Server 2003 and 2008 systems, in virtual and physical environments.Assisted in the building of Linux systems used for IPv6 testing.Played a key role in the build and deployment of ~100 I7 Fedora Core development machines.

Tutored for the following classes: - Programming for IT II - Java - Programming for IT III - Java

Directly involved in supporting networking infrastructure, help-desk support, and system imaging. Led team training sessions on VirtualBox and Ghost Solutions Suite 2.5.Supported academic and residential networks by troubleshooting VLAN, DHCP, DNS, Wireless issues.Led system imaging initiative by migrating cloning server to Windows Server 2003, installing, configuring and testing Ghost Solutions Suite 2.5. Created and tested templates and images, network image creation and hot imaging. Planned, tested and deployed automatic image restoration schedule.

Diagnosed and repaired Desktop PC's, answered customers' phone calls, and make technical recommendations.Created a friendly and productive work atmosphere to better support the customers, while having quickly and accurately completed the tasks assigned.Followed the process from accepting a customer computer, to completing the work, and then invoicing and completing the sale.