Strategic Customer Success Manager
CurrentResponsibilities:• Work directly with our most profitable and strategic Global customer to drive adoption, expand footprint and ensure return on investment of our solutions• Establish long-term relationships within assigned accounts while developing an understanding of the client’s strategic goals and overall impact on business results• Undertake discovery and education activities to identify opportunities for end user computing product usage across organizational functions and processes• Provide project leadership, coordination and architectural guidance for the customer’s Horizon Suite, Workspace One, Enterprise Mobility initiatives along with other major Omnissa initiatives.• Collaborate with cross-functional Omnissa project teams which could consist of Omnissa's consultants, engineers, product management and support staff.• Map additional Omnissa solutions to the customer’s unique business and technical requirements and use cases.• Maintain current high-level knowledge of the Horizon Suite, Workspace ONE, and Enterprise Mobility along with technical knowledge of Omnissa’s overall product line and future product direction.• Manage and drive competing requests across simultaneous client engagements.• Provide clear and constructive product feedback to Omnissa Product Management teams based on customer use-cases and requirements.• Understand customer’s high-level business challenges while functioning as an advisory resource for “Best Practices” and driving adoption of Omnissa's EUC solutions within my accounts.• Active part of Omnissa's CS's mentor program to assist new talent and driving success across teams• Created and maintain a database of Customer Success Stories for sales, marketing and other members of CS to leverage