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Experienced Customer Success Manager/Software Consultant/Customer Advocate15+ Years of Expertise in:Customer Success / Technical Account Management / Enterprise Software / SaaS / Customer Service Management / Marketing / Personnel Management / Sales Operations/ Enterprise MobilityMotivated professional with proven success in managing Fortune 100 Company accounts. Expertise in growing existing business for major accounts, and maintaining long-term, profitable relationships with assigned clients. An “above-and-beyond” team player who strives to promote success within a team environment in order to maximize efficiency and profitability.Specialties: Enterprise Account ManagementSoftware ConsultingTechnical Account ManagementCustomer Success ManagementBusiness DevelopmentEnterprise SoftwareCustomer Service ManagementProject ManagementMarketingPersonnel ManagementMobile Device ManagementSAAS SoftwareManaged ServicesSQL QueriesTroubleshootingAirWatch CertifiedITIL Foundation Certified
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Strategic Customer Success ManagerOmnissa Jul 2024 - PresentMountain View, California, UsResponsibilities:• Work directly with our most profitable and strategic Global customer to drive adoption, expand footprint and ensure return on investment of our solutions• Establish long-term relationships within assigned accounts while developing an understanding of the client’s strategic goals and overall impact on business results• Undertake discovery and education activities to identify opportunities for end user computing product usage across organizational functions and processes• Provide project leadership, coordination and architectural guidance for the customer’s Horizon Suite, Workspace One, Enterprise Mobility initiatives along with other major Omnissa initiatives.• Collaborate with cross-functional Omnissa project teams which could consist of Omnissa's consultants, engineers, product management and support staff.• Map additional Omnissa solutions to the customer’s unique business and technical requirements and use cases.• Maintain current high-level knowledge of the Horizon Suite, Workspace ONE, and Enterprise Mobility along with technical knowledge of Omnissa’s overall product line and future product direction.• Manage and drive competing requests across simultaneous client engagements.• Provide clear and constructive product feedback to Omnissa Product Management teams based on customer use-cases and requirements.• Understand customer’s high-level business challenges while functioning as an advisory resource for “Best Practices” and driving adoption of Omnissa's EUC solutions within my accounts.• Active part of Omnissa's CS's mentor program to assist new talent and driving success across teams• Created and maintain a database of Customer Success Stories for sales, marketing and other members of CS to leverage -
Strategic Customer Success Manager - Global Enterprise AccountsVmware Jul 2022 - Jul 2024Palo Alto, Ca, UsResponsibilities:• Work directly with our most profitable and strategic Global customer to drive adoption, expand footprint and ensure return on investment of our solutions• Establish long-term relationships within assigned accounts while developing an understanding of the client’s strategic goals and overall impact on business results• Undertake discovery and education activities to identify opportunities for EUC product usage across organizational functions and processes• Provide project leadership, coordination and architectural guidance for the customer’s Horizon Suite, Workspace One, Enterprise Mobility initiatives along with other major VMware initiatives.• Collaborate with cross-functional VMware project teams which could consist of VMware consultants, engineers, product management and support staff.• Map additional VMware solutions to the customer’s unique business and technical requirements and use cases.• Maintain current high-level knowledge of VMware’s Horizon Suite, Workspace ONE, and Enterprise Mobility along with technical knowledge of VMware’s overall product line and future product direction.• Manage and drive competing requests across simultaneous client engagements.• Provide clear and constructive product feedback to VMware Product Management teams based on customer use-cases and requirements.• Understand customer’s high-level business challenges while functioning as an advisory resource for “Best Practices” and driving adoption of VMware solutions within my accounts.• Active part of VMware CS's mentor program to assist new talent and driving success across teams• Created and maintain a database of Customer Success Stories for sales, marketing and other members of CS to leverage -
Senior Customer Success Manager - Global AccountsVmware May 2018 - Jul 2022Palo Alto, Ca, Us
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Technical Account Manager - Team LeadVmware Oct 2014 - May 2018Palo Alto, Ca, Us
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Account ManagerVmware Workspace One Nov 2012 - Oct 2014Palo Alto, Ca, Us· Develop long term AirWatch customers by providing customer sales support to build relationships, references, and revenue· Oversee the complete customer life cycle from proposal creation to implementation and ongoing support· Support and manage varying accounts within specific verticals, geographies, or strategic partnerships· Evaluate and define complex technical requirements and processes for new features, and integrations as well as enhancements or maintenance on existing platforms and applications· Design efficient application solutions which may involve diverse development technologies· Document and communicate business and technical requirements · Support the Sales department in pre-sales phase by providing systems demonstrations, designing “proposed solutions” and completing initial assessments and scope of work documentation· Coordinate and review the work of implementation project teams, ensuring on-time functional design delivery.· Prepare RFP responses, proposals, and other sales-related documents that enable the company to expand its relationships with existing customers· Follow up on customer requests and act as customer’s advocate to AirWatch internally· Prepare and distribute sales reports for internal meetings· Utilize advanced features of PowerPoint, Excel, and Word to customize presentations, create detailed spreadsheets, models and complex proposals.· Utilize a leading edge CRM system, Salesforce.com, for sales opportunity distribution, tracking, and reporting -
National Sales ManagerUnibind Jan 2007 - Sep 2012Puurs, Antwerp, BeManaged all aspects of nationwide accounts totaling over $4M in annual sales to include marketing, sales, account management, orders, delivery, and after sales support. Single-handedly managed the most financially successful division in the company.ManagementAnnual profit in excess of $4M. Develop budgets including sales forecasting, cost of goods sold, expenses, etc. Reported directly to CEO with sales targets and results. Personally directed special orders from facilities in Belgium. Developed price scales for items based on costs, order volume, and other market factors. Reviewed and signed off on all credit memos, returns, and large orders. Created profit/loss statements as well as projections for upcoming quarters.Client RelationsMade sure clients received the best possible service to ensure satisfaction and most importantly, repeat business - estimate $4M+ in repeat business annually. Handled all key accounts personally, grew sales and maintained relationships with buyers, users and clients' customers. Worked with software company to create/maintain a custom, dynamic customer relationship management module. Personally directed priority orders through the sales process. Ensured proper training of customer care representatives and account managers to effectively assist customers. Maintained and updated customer database for accuracy and efficiency. Personally handled the most complex and challenging client account issues. -
Sales SupervisorUnibind Jan 2007 - Feb 2008Puurs, Antwerp, BeSupervised an inside sales team and was responsible for meeting or exceeding sales goals. Prepared P/L statements as well as budgets and projections for upcoming quarters.
Adam Coleman Skills
Adam Coleman Education Details
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Troy UniversityBusiness Administration - Marketing
Frequently Asked Questions about Adam Coleman
What company does Adam Coleman work for?
Adam Coleman works for Omnissa
What is Adam Coleman's role at the current company?
Adam Coleman's current role is Strategic Customer Success Manager.
What is Adam Coleman's email address?
Adam Coleman's email address is ad****@****tch.com
What is Adam Coleman's direct phone number?
Adam Coleman's direct phone number is (770)-674*****
What schools did Adam Coleman attend?
Adam Coleman attended Troy University.
What are some of Adam Coleman's interests?
Adam Coleman has interest in Children, Economic Empowerment, Politics, Science And Technology, Animal Welfare, Health.
What skills is Adam Coleman known for?
Adam Coleman has skills like Account Management, Salesforce.com, Sales Process, Crm, Sales, Enterprise Software, Management, Sales Operations, Business Development, Customer Service, B2b, Direct Sales.
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