Adam Giroux Email & Phone Number

Westfield, In

Greater Indianapolis

• Attract potential homeowners by analyzing the competitive market, building relationships with brokers, and securing referrals.• Prepare targeted advertisements and organize special marketing events to increase interest in our properties.• Quickly and effectively contact sales leads procured from active marketing• Contribute to home sales by following up with prospects, emphasizing product benefits, and representing the company's interests.• Maintain strong relationships with homeowners by providing progress updates and addressing any concerns they may have.• Handle home closings efficiently by fulfilling contractual obligations and participating in closing procedures.• Contribute to team success by achieving related goals and supporting other team members as needed.• Manage multiple projects and customer relationships simultaneously, ensuring timely and effective communication.

Greater Indianapolis

• Conducting market research to evaluate property values and competition in the local real estate market.• Listing and marketing properties for sale, including preparing property descriptions and photographs, hosting open houses, and creating and distributing marketing materials.• Responding to inquiries from potential buyers and sellers and providing them with information on properties and the local market• Negotiating contracts, including purchase agreements, inspection responses and leases and communicate to all parties to ensure understanding of all terms and conditions.• Coordinating property showings, inspections and appraisals while ensuring that all necessary documentation is prepared and submitted in a timely manner.• Maintaining accurate and up-to-date records on all transactions, including contracts, listings and sales• Providing guidance and advice to clients on real estate market transactions, including financial options, legal issues and other related matters• Staying current with changes in the local real estate market, including changes in regulations, laws and best practices• Building and maintaining relationships with clients, real estate professionals and other stakeholders in the local market• Providing exceptional customer service to all clients and ensuring that all their needs are met through the entire buying and selling process.

Carmel, In

• Regular maintenance of servers including OS updates and cleanups on Windows, Citrix, Exchange, Switchvox, and Linux servers• Design, implement and maintain the cloud migration from Exchange 2007 to Office 365• Participate in the business planning & budget for information technology• Implement and maintain enterprise software solutions such as Microsoft Lync, SCCM, and SharePoint• Test and deploy centralized computer policies and software, such as testing new software suites prior to organization-wide deployment by GPO or SCCM• Monitors overall infrastructure for continued reliability & security to ensure protection for corporate systems and operations.• Develop and maintain documentation of all IT systems, processes, and procedures.• Collaborate with other IT team members, departments, and vendors to implement new systems, upgrades, and software installations.• Mentor and provide guidance to junior systems administrators and IT staff.

• Manage CI/CD process and approve code reviews• Design and code puppet modules for agencies including in house applications• Lead project team members for the automation project initiative• Provide support for over 5,000 servers across Indiana• Build servers by following STIG requirements using Puppet and vRealize Automation

Indianapolis, In

• Regular maintenance of servers including OS updates and cleanups on Windows, Citrix, Exchange, Switchvox, and Linux servers• Design, implement and maintain the cloud migration from Exchange 2007 to Office 365• Implement and maintain enterprise software solutions such as Microsoft Lync, SCCM, and SharePoint• Test and deploy centralized computer policies and software, such as testing new software suites prior to organization-wide deployment by GPO or SCCM• Manage and maintain Cisco-based network including firewalls, switches, and access points.• Consult on IT infrastructure upgrades• Configure security settings using Active Directory and Single-Sign-On solutions.• Perform regularly scheduled security audits• Server error checking and root cause analysis• Licensing expirations and renewals• Deploy and manage company wide Mobile Device Management• Office network monitoring and reporting• Antivirus and spam filtering configuration and response• Backup management and disaster recovery preparation for desktops and servers• Act as an escalation point for Desktop Support as needed• Setup and maintain an elastic environment on Amazon Web Services (AWS)• Created and maintained user machine images with Acronis Snap Deploy• Assist with the migration and organization of data from existing systems to new systems• Website analytics monitoring and reporting• Document system configurations• Ability to organize data in an efficient manner and develop policies and procedures to ensure that data files are stored in an organized manner• Provide clear, detailed descriptions of site issues as they arise and diagnose/repair issues in a timely manner• Provide frequent status updates regarding work progress, needs, and risks as they arise

•Assist Director in leading organization’s efforts related to Technical Support that include:o Identifying opportunities to improve Technical Support Dept. and help implement procedural changes that will enhance the support of the Networko Provide assistance with the continuous improvement of Helpdesk, LMS and FAQ libraryo Collaborate with cross functional teams to promote efficient processes and ensure resources are available for technical support teamo Work with director to create and deliver effective new hire onboarding and ongoing trainingo Assist with managing the Technical Support Specialists calendar, scheduling and day to day priorities•Assist in internal equipment planning and delivery of Products•Develop Technical Support Specialist skill set and knowledge base to facilitate quality support to PLTW Network•Create intuitive media rich methods for training PLTW network schools using video and social network mechanisms•Work with internal and external network to directly resolve or steward supplier resolutions for •escalated Tier 2 and 3 software technical support issues•Work with software suppliers to gain and test beta versions•Establish and maintain a thorough, up-to-date knowledge of all software applications used with PLTW curricula•Track issues, perform root cause analysis on recurring issues and recommend new approached to improve overall external user experience•Provide additional assistance as requested by management on various projects.

Indianapolis, Indiana

•Developed and maintained technical support documentation for 10 pieces of software for a 5,000+ school network•Cultivated and sustained working relationships with multiple software vendors•Responsible for troubleshooting 300+ software installation, licensing and functionality issues via phone, email and remote desktop control software per week•Collaborated with business owners and software vendors to effectively streamline software delivery and installation processes•Monitored and communicated opportunities for improved efficiency relating to business processing using Lean methods

Indianapolis, Indiana Area

•Responsible for supporting 5,000+ schools nationwide via phone and email inquiries regarding website, products, pricing, training, and testing•Managed 500,000+ client accounts using a Customer Relationship Management system•Assisted Professional Development and Technical Support teams with daily tasks such as maintaining teacher professional development plans for 100+ clients•Evaluated company’s school support operations business practices to streamline opportunities and eliminate non-value added activities using Lean methods