AeroLeads people directory · profile
Adam Johnson Email & Phone Number
Director of Service and Infrastructure
at
Cox Automotive Europe
1 work email found
@hotmail.co.uk
2 phones found area 801 and 888
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Director of Service and Infrastructure
Location
Macclesfield, England, United Kingdom
Who is Adam Johnson? Overview
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Quick answer
Adam Johnson is listed as Director of Service and Infrastructure at Cox Automotive Europe, based in Macclesfield, England, United Kingdom. AeroLeads shows a work email signal at hotmail.co.uk, phone signal with area code 801, 888, and a matched LinkedIn profile for Adam Johnson.
Adam Johnson previously worked as Head of Service and Infrastructure at Cox Automotive Europe and Service Delivery Director at Frontline Consultancy & Business Services. Adam Johnson holds Executive Mba, Business Administration And Management, General from Arden University.
Company email context
Email format at Cox Automotive Europe
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{first_initial}{last}@hotmail.co.uk
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AeroLeads found 1 current-domain work email signal for Adam Johnson. Compare company email patterns before reaching out.
Profile bio
About Adam Johnson
Experienced Technology Director, deeply committed to continuous improvement, focused on meeting and exceeding customer expectations.Responsibility for IT Service (Service Desk, Application Support, EUC, Service Management) & Infrastructure (Physical Infrastructure, Networks, Outsourced Managed Services & Cloud Platforms, Azure, AWS) in Global and EUR organisations.15+ years managing technical teams (c50+ individuals).Demonstrable, practical hands on experience of implementing ITIL, ISO27001 & ISO9001 frameworks as well as aligning to the GDPR working within regulated environments. Supporting M&A, Legal, Risk and Security activities.I have a passion for driving service improvements and building high performing teams. I have a hands on leadership style, coaching and developing people. I’m an advocate for supporting inclusion initiatives and am a certified Mental Health First Aider.
Listed skills include Citrix, Virtualization, Vmware, Windows Server, and 62 others.
Current workplace
Adam Johnson's current company
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11 roles
Adam Johnson work experience
A career timeline built from the work history available for this profile.
Director Of Service And Infrastructure
Current
Dec 2021 - Present
Head Of Service And Infrastructure
Jan 2020 - Dec 2021
Service Delivery Director
- Responsible for all strategic and operational aspects of Service Delivery within the business.Managing the provision and ongoing contractual delivery of IT services within complex operating models spanning business.
- 24x7 Service Desk / IT Service Operations
- Service Mgmt. Strategy/Operations
- Small team of Service Delivery Managers
- Senior Escalation point
- SDM for key customer accounts
Jul 2015 - Jan 2020
Service Delivery Manager
- Responsible for all aspects of Service Delivery within the business. Lead Service Manager for complex/high value customer accounts
- Senior Escalation point
- Management of Technical Support teams, 1st-3rd line Support Engineers.
- Establishing Service Delivery framework
- Process definition/Implementation
- Service ReportingITIL - Service Management. Service Design. Change and Knowledge Management. Continual Service Improvement (CSI). Capacity Management.Working with Pre and Post Sales teams to ensure smooth service.
Dec 2014 - Jun 2015
Global Customer Support Manager
Promotion:Responsible for running the AppSense Global Customer Support department. Managing the Global Support Desk & Operations in a 24/7/365 environment. Supporting the AppSense global customer base of 3000+/6mill+ endpoints across EMEA, US & APAC and internal staff.Leadership and Line Management of x22 man technical team(s) comprising of Support.
Jun 2014 - Dec 2014
Technical Support Lead
Promotion:Technical Support Lead, leading multi-level technical support engineers on the Global (24/7) Support desk, part of the Global Support Management team & key stakeholder with regards to the delivery of AppSense Desktop, Data & Mobile SaaS Support Services to Enterprise Customers, Channel Partners, System Integrators & Internal staff.Leadership &.
Jan 2011 - Jun 2014
Technical Lead
- Promotion:
- Leadership and Line Management of a 10+ man team of Support Technicians providing 1st & 2nd Line Technical Support for the AppSense product suite
- Providing in-depth technical support to Enterprise Customers, Partners & System Integrators in Microsoft/VMware/Citrix environments
- Recruiting and building a 1st Line Support team
- Leading and Developing 2nd Line Support team increasing technical ability
Oct 2009 - Jun 2011
Support Technician
- Providing Telephone, Email and Remote technical support for 3000+ customers.
- Troubleshooting by means of log analysis, remote sessions and technical recreation
- Troubleshooting AppSense issues in Microsoft, VMware & Citrix environments
- Helping with installation, configuration and post-sales support of AppSense products
- Working to strict SLA's in a process driven environment
- Prioritizing Incidents and escalating to Senior Support Technicians.
Apr 2009 - Oct 2009
Systems And Network Administrator
Network Administrator for the John Lewis Partnership. Installing, maintaining and supporting the John Lewis branch network infrastructure, internal systems inc EPOS & providing technical support and Service Delivery for 1500 users on site and remotely.
Jan 2007 - Mar 2009
Warehouse Operations
Part time job from leaving secondary school through College and University years.Customer focusedTeam Leader
Jul 2001 - Dec 2006
4 education records
Adam Johnson education
Executive Mba, Business Administration And Management, General
Arden University
2:1, Bachelor Of Arts (B.A.), Multimedia Technology
Liverpool John Moores University
Graphic Design
Stockport College
Gcse
The Kingsway School
FAQ
Frequently asked questions about Adam Johnson
Quick answers generated from the profile data available on this page.
What company does Adam Johnson work for?
Adam Johnson works for Cox Automotive Europe.
What is Adam Johnson's role at Cox Automotive Europe?
Adam Johnson is listed as Director of Service and Infrastructure at Cox Automotive Europe.
What is Adam Johnson's email address?
AeroLeads has found 1 work email signal at @hotmail.co.uk for Adam Johnson at Cox Automotive Europe.
What is Adam Johnson's phone number?
AeroLeads has found 2 phone signal(s) with area code 801, 888 for Adam Johnson at Cox Automotive Europe.
Where is Adam Johnson based?
Adam Johnson is based in Macclesfield, England, United Kingdom while working with Cox Automotive Europe.
What companies has Adam Johnson worked for?
Adam Johnson has worked for Cox Automotive Europe, Frontline Consultancy & Business Services, Appsense, and John Lewis.
How can I contact Adam Johnson?
You can use AeroLeads to view verified contact signals for Adam Johnson at Cox Automotive Europe, including work email, phone, and LinkedIn data when available.
What schools did Adam Johnson attend?
Adam Johnson holds Executive Mba, Business Administration And Management, General from Arden University.
What skills is Adam Johnson known for?
Adam Johnson is listed with skills including Citrix, Virtualization, Vmware, Windows Server, Vdi, Itil, Technical Support, and Cloud Computing.
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