Vice President Operations
CurrentReporting to the President and Directors I set targets, strategy, and lead operations, financials, business growth, project management, service department, rentals, installations, engineering, and water treatment teams safely and effectively through all client requirements.Initiatives:Re-defining the budgeting process to empower Managers to know and drive their numbers and development of their own budgets with the aid of training and support, to allow them to be accountable.Implemented succession planning/mentoring by way of one-to-one meetings to prepare them and make sure they understand the requirements of stepping up.Developing an Operational Analyst to better understand the flow of goods, services and cash to increase controls.Increased capacity in all departments by building business cases for new hires and positions.Developing an ESG understanding and approach to act on policies and improvements.Work to establish and carry out the organization’s OKRs and KPIs.Review and approve budgets, cost control reports, cost estimates, and staffing requirements.Implementing use of emerging technologies and trends in operations management.PMOIncreased communication to cut response time to less than one business day.Implemented a mindset of “treat every customer like your only customer” resulting in increased care and attention to the voice of the customer.Improved controls to less than 10% of quote by bringing on experienced staff and increased training.RentalsDefined utilization targets to >60%, increasing free cash flow and returns on investments.Developing and implementing an Asset Management plan to better drive returns on equipment.Service and RepairsExpanding territory via planned measures.Creating functional geographical blocks to better track and improve income and expenditure.Design and EngineeringDoubling the top line and improving cost controls.Expanding the engineering offerings we have to cut third party costs and increase volume.