Adam Gorz Email & Phone Number

Fort Wayne, In, Us

Fort Wayne, In, Us

Fort Wayne, Indiana, United States

Fort Wayne, Indiana, United States

• Communicated with customers via phone/email to provide status updates and answerquestions regarding music gear repair process• Provided repair technicians with to-do lists and managed service orders in their name• Created and managed daily callback lists for customer communication and service ordermanagement purposes• Collaborated with other Service Coordinators, Repair Technicians, Tech Support agents,and Sales Engineers to find best possible solutions for customer related issues• Contacted vendors for parts pricing and availability, ETA updates, and repair solutionsto take care of customers in a timely manner

Arlington Heights, Il

• Assisted customers over the phone and in store with instrument rentals and purchasesincluding Yamaha’s Shokunin Select line of instruments• Completed inventory spot checks and placed orders for store stock• Processed customer payments, rental agreements, and instrument repairs• Communicated with School Service Representatives to coordinate services including thedelivery of instruments and supplies, and repair pickups• Used AIMsi Point of Sale Retail Software for daily store operations• Performed store opening and closing duties• Attended Yamaha Shokunin Training Summit for product and sales training

Greater Nashville Area, Tn

Marketing and Sales Internship. Assisted with various projects including, but not limited to:• Creating copy for online advertisements• Designing sale specials• Supported photo studio operations by positioning products and lighting• Revising product master build spreadsheets• Updating The Pearl Athletic Band Hall of Champions Webpage• Contacting Sabian Cymbal dealers to set them up for distribution from Pearl• Giving input on prototype product

Macomb, Il

Recorded live performances at WIU School of Music Recital Hall using Pro Tools music software. Performers included students, faculty, and guests.

Frankfort, Il

Led various groups ranging from 3rd Grade to High School through the Low Ropes, Low Initiatives, Climbing Tower, Zip Line and High Ropes programs. Performed set-up and tear down for scheduled activities. Inspected challenge course and equipment. Conducted trail and course maintenance. Operated concession stand. Assisted with end-of-day camper pick up.