Adam Goswick Email & Phone Number

New Castle, Pennsylvania

Slippery Rock, PA

• Current role as manager involves overseeing a group of 20+ technicians that work remotely from home.
• Closely monitor production and quality, and coach team members when needed.
• Coordinate and lead department meetings, including bi-weekly question and answer sessions on company and handbook policies.
• Clearly communicate department policies and ensure proper procedure is followed.
• Distribute workload to staff to ensure in-goal work is completed and that staff has sufficient work on hand.
• Trained to identify root causes of problems and troubleshoot those root causes.

• Reviewed cases for accuracy and completeness
• Contacted field investigators to request corrections to reports they had written
• Developed strong organizational skills.

Slippery Rock, PA

• Obtain financial records, law records, and employment records to meet case coverage guidelines.
• Developed familiarity with Investigator’s Handbook and case coverage requirements.
• Trained new employees on case coverage requirements, processes, and company technology systems.
• Worked closely with representatives from the IRS to establish guidelines for retrieving tax records online, and received a Rock Star Award in September 2012 for these efforts.
• Recognized as managers’ pick for employee of the quarter in November 2012.
• Assigned work, directed email traffic, and performed other managerial duties on as-needed basis when the direct supervisor was out of the office.

Boyers, PA

• Meet and exceed all timeliness and quality requirements.
• Selected as Group Captain for workload distribution project.
• Proofread credit reports and previous investigations for information needed to be covered in an interview.
• Compose messages with this information and send them to investigators in the field.
• Editor of department newsletter and member of the Communications Team.
• Assist in training process of new hires and audit their work to ensure accuracy and completeness.

Boyers, PA

• Screen cases for accuracy and completeness.
• Identify potential issues with cases and follow follow appropriate guidelines.

Worked as a sales associate in the electronics department. Worked with new technology. Developed a strong knowledge of computers and other business machines. Learned excellent customer service skills.

Worked in a deadline oriented environment. Wrote content for the Internet and their bi-weekly publication. Conducted interviews to develop articles.

Bachelor'S, English: Professional Writing

Diploma

Activities and Societies: Peer Leadership