Adam Parish Email & Phone Number

Memphis, Tennessee, United States

• Managed guest interactions and resolved issues in a timely and effective manner through various communication channels such as mail, email, and phone, consistently delivering exceptional customer service.• Oversaw the Guest Relations and Human Resources functions for a group of 5 franchised stores in the mid-south region, ensuring seamless guest experiences and HR operations.• Maintained accurate employee files and managed HR tasks such as time management, hiring, and terminations, ensuring compliance with employment laws and company policies.• Monitored and controlled the budget on a monthly basis, providing detailed financial reports to the owners and management, and making necessary adjustments to maximize profitability.• Collaborated closely with owners and team members to prioritize and execute tasks related to guest experience and HR operations, ensuring that they were completed in a timely and efficient manner.

San Antonio, Texas, United States

• Recruited, hired, and trained a diverse team of over 30 team members to provide exceptional guest experiences during both peak and low seasons. • Managed staffing levels and schedules to optimize guest experiences and profitability. • Assisted guests, VIP Tours, and private events as necessary, serving as the primary point of contact for the Guest Experience department to ensure exceptional experiences for all guests.• Conducted VIP tours for local politicians and major donors to the zoo, collaborating with multiple departments to deliver exceptional experiences.• Oversaw an assistant manager and three leads (supervisors), providing guidance and support for smooth and efficient operations. • Used Altru ticket selling program to manage ticket calendars and promotions. • Monitored and responded to guest feedback to continuously improve the guest experience.

San Antonio, Texas

• Received comprehensive training across various departments, including Guest Services, Front Desk, Loss Prevention, Housekeeping, and PBX.• Promoted to Assistant Front Office Manager during internship at Omni La Mansion del Rio.• Oversaw daily Front Office operations, including budget analysis, house balancing, and addressing guest and associate issues.• Coordinated and executed schedules and training plans for Front Office associates.• Collaborated with other hotel departments to improve Front Office operations and reported daily business statistics to upper-level management.• Reviewed guest feedback and proactively contacted guests to ensure their satisfaction.• Acquired Forbes standards knowledge to work as an overnight manager at the Forbes-accredited Mokara Hotel and Spa.• Utilized Opera for guest check-ins and check-outs.

San Antonio, Texas

• Received comprehensive training across various departments, including Guest Services, Front Desk, Loss Prevention, Housekeeping, and PBX.• Promoted to Assistant Front Office Manager during internship at Omni La Mansion del Rio.• Oversaw daily Front Office operations, including budget analysis, house balancing, and addressing guest and associate issues.• Coordinated and executed schedules and training plans for Front Office associates.• Collaborated with other hotel departments to improve Front Office operations and reported daily business statistics to upper-level management.• Reviewed guest feedback and proactively contacted guests to ensure their satisfaction.• Acquired Forbes standards knowledge to work as an overnight manager at the Forbes-accredited Mokara Hotel and Spa.• Utilized Opera for guest check-ins and check-outs.

Anaheim, Ca, United States

• Built reservations using the Opera system for walk-in guests and completed check-ins at Disney's Grand Californian Hotel and Spa, consistently upholding Forbes and Disney Standards.• Assisted guests at the Guest Service Desk by answering questions, making reservations for various park experiences, and addressing any concerns they had throughout their stay.• Maintained confidentiality by handling sensitive information and inputting it into the proper systems.• Helped shape and implement the new Lobby Ambassador experience, training other cast members to adapt to the changing technology and standards.

Memphis, Tn

•Supervised team of 8 per shift in fast-paced franchise food operation•Train new employees to deliver service consistent with company standards•Perform service recovery and resolve customer complaints/concerns while maintaining brand loyalty•Maintain daily, weekly and monthly reporting via POS system, and maintain employee records and files

Lake Buena Vista, Fl

•Handled merchandise sales in high-volume Disney Springs/Downtown Disney shopping district•Coached new cast members in multiple departments of store operations•Served international guests with locating products, attractions, and shows throughout Disney Property

Orlando, Florida Area

•Assisted the Human Resources manager with the new hire and regular paperwork, and the interview process•Trained classes of New Hires and maintained staff compliance of Safety and Security trainings and certifications•Executed opening and closing procedures, created schedules, and facilitated disciplinary procedures per AMC Standard Operating Rules & Regulations•Maintained employee files, updating information as it changed, organizing and safely storing information.•Assisted in the planning and development of employee recognition programs

Orlando, Florida Area

Jackson, Tennessee Area

Orlando, Florida Area

Jackson, Tennessee Area

Memphis, Tennessee

Memphis, Tennessee

Doctor Of Law - Jd, Law

Bachelor Of Arts - Ba, Hospitality And Resort Management

Masters Of Science - Hospitality And Sports Management, Hospitality Administration/Management

Activities and Societies: HSMAI, Eta Sigma Delta