Adam Grace Email and Phone Number
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Adam Grace is a Product & Operations Leader, Team Builder, and Process Fixer | Start-Up Veteran with SaaS & Gig Economy Experience at mTrade. He possess expertise in web development, web design, php, sql, html and 56 more skills. Colleagues describe him as "I had the pleasure of working with and for Adam at Next Gear Solutions. Adam truly is one of those rare individuals who will be the smartest person in 9 out of every 10 rooms. What's even better is that he would never act like he was. His management style is a great balance of giving and receiving feedback. He also excels at outside-of-the-box problem solving. I can't imagine any team that wouldn't tremendously benefit from having Adam on it.", "I had the privilege of working with Adam for four years and was continually impressed with his knowledge, character, and work ethic. He is an innovator and always had creative ideas and the ability to bring them to life. His technical expertise is way beyond my comprehension, but was often praised for his "wisdom beyond his years". He was a joy to have as a colleague and I would love the opportunity to work with him again at some point in my career.", and "I have worked with Adam at 2 different companies. Adam is one of the brightest, most insightful, hard-working individuals I have ever known. Those attributes are why I recruited to our second place of employment. Adam is inquisitive and enjoys learning - especially about new technologies. Analytic skills are a strong suit for Adam. In addition, he has the ability to see the 'big picture'. I would hire Adam again in a heartbeat, so should you."
Mtrade
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ProductMtrade Jun 2024 - PresentOxford, Ms, Us -
Co-FounderBy The Graces Aug 2020 - PresentOxford, Mississippi, Us-Bootstrapped D2C e-commerce company to 7 figures in 2 years.-Launched/sold products on Etsy, Shopify, and Amazon with an average 4.96 satisfaction rating across platforms.-Ran paid ads on Facebook, Instagram, TikTok, Etsy, Amazon, and Google.-Built a custom operating system that links Etsy, Shopify, Amazon, ShipStation, Klaviyo, and other systems to enable hyper-personalized products to be made and shipped quickly.-Shipped over 50,000 personalized items with an average fulfillment time of under 24 hours. -
Senior Principal Product Manager, AutomationSimplr Mar 2023 - Jun 2024Nashville, Tennessee, Us-Owned the automation framework, logic builder, that Simplr uses to service thousands of customer interactions on a daily basis.-Transitioned 100% of a Fortune 500 quick-service restaurant's customer service volume from traditional phone to an automated SMS experience.-Automated 56% of a publicly traded companies customer service volume (chat, SMS, social), resulting in 7-figure savings each year.-Led the development of Simplr's first generally available large language model (LLM) product feature which has been adopted by ~99% of Simplr's logic builder customers.-Assisted in building, testing, and launching multiple generative artificial intelligence chatbots for several major retailers.-Led the onboarding and implementation of two Fortune 500 retailers focused on providing technical and pre-sales customer support using generative AI and LLMs. -
Senior Product Manager, Head Of Human CloudSimplr Sep 2018 - Mar 2023Nashville, Tennessee, Us-Designed, built, and owned the recruiting, screening, onboarding, performance management, capacity planning, relationship management, payment/compensation, and finance/budgeting functions for a gig-economy platform, including multiple software applications.-Managed a team of 1,300+ direct reports and contractors, including providing performance feedback and direction.-Led cross-functional teams, including software engineers, quality-assurance engineers, and stakeholders.-Established multiple operating procedures and overhauled many others to drive efficiency and customer satisfaction.-Served on the company's leadership team, where I assisted in working through day-to-day operations, forecasting and planning staffing needs for growth, and developing our company values, visions, and goals.-Improved Glassdoor ratings from 2.5 to 4.8, landing us on Glassdoor's Best Places to Work list multiple years in a row.-Received Glassdoor's Top CEOs Award in 2021 with a 97% approval rating from employees and contractors. -
Senior Principal Product ManagerAsurion Sep 2018 - Jun 2024Nashville, Tennessee, Us -
Lead Product ManagerNext Gear Solutions Dec 2016 - Sep 2018Oxford, Ms, Us-Owned product vision and strategy for SaaS products that enable 8,500+ property restoration companies around the world to profitably run and grow their operations.-Led the transformation of our product delivery organization to SAFe, which increased development throughput, reduced unplanned work, and improved communication and visibility throughout the organization.-Implemented industry-leading product management solutions and practices, including customer suggestion portals, trending NPS scores, user experience research, analytics, and usage monitoring, and customer interview sessions.-Enabled a cross-functional team of product owners, developers, quality assurance engineers, and marketing specialists to deliver thousands of user stories over hundreds of releases, ultimately driving revenue growth and increasing customer satisfaction.-Reduced technical debt and increased stability through targeted rewrites of features and, in some cases, entire applications.-Participated in post-merger integration activities for four competing and complementary organizations and their respective products. -
Technical Product ManagerNext Gear Solutions Jan 2016 - Dec 2016Oxford, Ms, Us-Coordinated and oversaw releases to multiple software products from start to finish, including new offerings. Tasks including creating specifications, working with development and quality assurance, coordinating with marketing, training internal teams, etc.-Developed product management and development processes to facilitate ease of development and releases.-Gained industry knowledge and relationships by attending training events, conferences, and other gatherings.-Participated in the acquisition of a competing software company, including the product, employees, clients, and other assets. -
Business AnalystNext Gear Solutions Oct 2014 - Jan 2016Oxford, Ms, Us-Sourced, implemented, championed, and managed company-wide intranet and issue/task tracking software, leading to increased visibility and employee engagement.-Assisted with ServiceMaster implementation, Next Gear Solutions' most significant implementation to date, and ServiceMaster's first successful software roll-out in history.-Acted as product and project manager for critical pieces of software development, including multiple integration projects.-Founding member of Next Gear Solutions' Product Management team; assisted with developing product management processes and crafting a vision for the future of our company's software development efforts. -
Financial Systems AnalystFnc Inc. Jun 2013 - Oct 2014Oxford, Mississippi, Us-Assisted with monthly billing/invoicing for hundreds of clients, generating millions of dollars in revenue.-Coordinated with system and database administrators to troubleshoot and resolve software and hardware issues.-Identified and coordinated the implementation of a customer support solution to replace inefficient solutions used for the previous 5-10 years.-Audited hundreds of contracts and addenda, ultimately realizing more accurate systems and increased revenue.-Led the development effort for an application to replace the invoicing system that had been in use for 5-10 years.-Automated and simplified processes that lead to considerable gains in efficiency, consistency, and effectiveness. -
Webmaster, Center For Mathematics & Science EducationThe University Of Mississippi Sep 2012 - Oct 2014University, Ms, Us-Responsible for managing the design and content of four distinct websites.-Developed and managed the registration system which handled multiple events and hundreds of registrants each month.-Consulted on best practices and general workflows for the creation, review, and publishing of content.-Launched entirely new website which adhered to University of Mississippi brand guidelines. -
OwnerBoutiquemama May 2011 - Mar 2012-Engineered and implemented project management, customer support, and billing systems to increase status awareness, bolster customer satisfaction, and decrease costs.-Orchestrated team of remote designers and vendors to support the release of new offerings.-Company was acquired by a competitor in spring of 2012. -
OwnerSpoonfudge! Jan 2010 - Dec 2011-Established commercial production facility and online web presence to optimize sales and structure.-Compiled, analyzed, and optimized data from multiple sources to determine and implement expanded sales strategy while reducing costs.-Handled the acquisition of a complimentary brand in spring of 2011 for minimal up-front capital.-Coordinated numerous staff members to facilitate the expedited creation of new offerings.-Developed and installed innovative programs to increase average order totals by 106%.-Engineered customer service programs that decreased the requirement of human intervention while still portraying our true dedication to customer service and satisfaction.-Received nationwide media coverage from venues such as Daily Candy, Glam, and Sugar Loco.-Company was sold locally in winter of 2011.
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Electrical EngineerRaytheon May 2011 - Aug 2011Arlington, Va, Us-Reviewed, corrected, and closed over 1,700 facility-wide issues that had accumulated over many months.-Acted as the senior test technician in a very busy program while the normal technician was on medical leave.-Assisted in researching and determining necessary parts required for special test equipment used throughout the facility.-Wrote and managed acquisitions that ranged in values up to 5 digits.-Created graphs and documentation that outlined part data, part requirement, and order status.-Increased testing efficiency in one program by 50%. -
FounderGracefulhosting Jun 2008 - Mar 2011-Led multiple employees while engineering, programming, and distributing 4 major software versions and over 10 minor software versions.-Engineered, programmed, and released provisioning and customer relationship management systems which increased productivity by 400% while increasing client by 500% over a 9 month period.-Worked closely with executives at NBC Universal, GameFly, and other large corporations to facilitate exchanges of assets in a prompt, secure, and mutually-beneficial manner.-Acquired a competing company at zero out-of-pocket costs after careful negotiation. -Company was acquired in the spring of 2011 by an international web services provider.
Adam Grace Skills
Adam Grace Education Details
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University Of MississippiGeneral -
Mississippi Governor'S SchoolAnd Bioeithics
Frequently Asked Questions about Adam Grace
What company does Adam Grace work for?
Adam Grace works for Mtrade
What is Adam Grace's role at the current company?
Adam Grace's current role is Product & Operations Leader, Team Builder, and Process Fixer | Start-Up Veteran with SaaS & Gig Economy Experience.
What is Adam Grace's email address?
Adam Grace's email address is ad****@****mplr.ai
What is Adam Grace's direct phone number?
Adam Grace's direct phone number is +160190*****
What schools did Adam Grace attend?
Adam Grace attended University Of Mississippi, Mississippi Governor's School.
What are some of Adam Grace's interests?
Adam Grace has interest in Programming, Web Design, Computers, Consulting, Traveling, Technology, Web Development, Reading, Photography, Product Development Graphics Design.
What skills is Adam Grace known for?
Adam Grace has skills like Web Development, Web Design, Php, Sql, Html, Microsoft Sql Server, Software Development, Strategy, Management, C#, Product Development, Css.
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