Adam Gray Email & Phone Number

Stockport District, Gb

Manchester, England, United Kingdom

ISTQB Certified Tester Foundation Level- Experienced testing web-based systems, including the user interface/web screen, web services and windows based applications- Used Azure Dev Ops and Octopus Continuous Integration- Used SQL- Worked on multiple projects with tight deadlines- Interacted confidently with both technical and non-technical persons- Involved in writing, maintaining and running manual regression scripts.- Involved in reading and interpreting business requirement documents, and defining the test scenarios that need to be written and run in order to determine the development meets those requirements.- Liaised with all levels of stakeholders to design and implement test scripts.- Responsible for providing accurate test plans and testing estimates to enable a project plan to be designed.- Clearly communicated defects to the development team.- Worked within an Agile methodology (both Sprint and Kanban); attended and contributed to Daily Stand Ups, Backlog Refinement, Poker Planning and Retrospective meetings.- Involved in replicating bugs raised by the wider business and investigating root cause before adding additional information and communicating to the development team.- Involved in completing the test phase to a pre-defined quality, to plan and on budget.- Involved in the deployment of code to production environment and follow up smoke test as required.

United Kingdom

• Managed and performed field-based audits across the business portfolio• Report risks identified on a timely basis with accurate information and delivery• Improved the efficiency and accuracy of processes by supporting the ongoing development of Audit and Risk frameworks and procedures• Provided flexibility and an ability to prioritise workloads to meet the changing needs and demands of the business• Provided a positive and professional working environment that engages customers to ensure customer retention and thus maximise opportunities.• Assisted with the management of risk around the business via adherence to operational systems and processes.

Manchester, United Kingdom

• Setting up assets on banking system and applying fees based on contractual agreements.• Liaising with manufacturers and dealers to ensure that there is credit available to book the assets and that there are no outstanding issues that could prevent the loan being booked.• Uploading all outgoing payments to Bankline and ensuring manufacturers receive their funding on time.• Monitored daily payments and ensured transactions are correctly recorded.• Tested the new customer journey for potential issues, providing feedback and development.• Represented the Savings Team in cross functional projects providing insight for process improvements, whilst working with other areas of Operations to ensure that the process was optimised.• Engaged with stakeholders across the business to identify risks and arrears in clients’ accounts.• Transferred clients’ accounts to direct debit payments to automate the collections process.• Key driver of creating and implementing To-Be processes for the launch of the Retail (Savings) department.

• Tracked progress of multiple projects through use of weekly Kanban board and portfolio register.• Attended Steering meetings to support the GDPR Programme of Works.• Produced programme steering packs and Project Status Reports.• Managed Pre-Portfolio Ideas, communicating with stakeholders to clarify content and scope.• Liaised with Project Managers and Business Analysts to ensure the Project Management Office had a clear view of project risks, issues, and milestones.• Reviewed all project trackers to ensure a high standard of detail was included and where needed, provide feedback and challenge.• Reviewed data and provide statistical analysis which was contained within Steering packs.

• Engaged with stakeholders across the business to document processes and understand how and what each process did, including any third-party systems or third-party interactions.• Engaged in workshop sessions to complete levelling sessions on process maps and ensure a consistency of detail and style.• Supported other Business Analysts in obtaining approval of process maps and where needed, completing additional process maps.• Updating Process Map tracker to ensure key timescales were met.• Produce accurate reporting for GDPR Programme Manager for discussion at Steering.

Bachelor Of Science (Bsc), Information Technology With Business Studies, 2:1

A-Levels