Adam Grieder Email & Phone Number

Richmond, Canada

Management of HH Canada Workwear product line including line planning, pricing, purchasing and planning, inventory management, as well as standards & certifications.

British Columbia, Yukon, Northwest Territories, Saskatchewan, Manitoba

*Responsible for Sales and Customer Service for all existing accounts within my given Territory.*Have set and exceeded Sales Targets over past 3 seasons.*Report all sell through information back to senior management.*Responsible for increasing specific category growth and overall market share.*Manage seasonal order book, ensuring on-time delivery of prebooked and repeat orders.*Responsible for providing Technical/Merchandising presentations for Key Accounts as well as Independent retailers.*Manage Sample process for Head Office showroom.*Provide support to Customer Service department by providing seasonal line presentations and technical information allowing them to support all customers in North America. *Provide support to Canadian Marketing department by providing market information, sponsorship opportunities and POP information.ABOUT HELLY HANSEN Founded in Moss, Norway, in 1877, Helly Hansen continues to protect and enable professionals making their living on oceans and mountains around the world. Their apparel, developed through a blend of Scandinavian design and insights drawn from living in some of the harshest environments on earth, helps provide the confidence professionals need to step out into the elements and complete their jobs. The company invented the first supple, waterproof fabrics more than 130 years ago, created the first fleece fabrics in the 1960s and introduced the first technical base layers made with LIFA® Stay Dry Technology in the 1970s. Today, Helly Hansen is the official uniform partner for more than 60 ski resorts and mountain guiding operations and has outfitted more than 33,000 mountain professionals. The brand's outerwear, base layers, sportswear and footwear for winter, outdoor and water sports are sold in more than 40 countries. To learn more about Helly Hansen's latest collections, visit www.hellyhansen.com.

Delta, British Columbia

>Manager of Customer Service team out of two offices in Delta, BC and Auburn, WA.>Administrator of Cisco phone system and working on two projects that include; Developing monitoring systems (live and recordings) for training purposes, Weekly reporting tools to show call tracking and call volumes.>Manage Sales operations tools for North America Sales, Customer Service and Product Development Teams as well as maintain standards, policies and procedures for the customer service team.>Manage our Seasonal Order book. Goal is to increase sales by reviewing past trends and working with customers to match sales and grow on-hand ordering.>Manage Salesman seasonal samples across North America.>Work directly with Logistics team to ensure on time delivery for Key meetings and Key accounts. >Manage price lists for both US and CA along with all sales tools; including Centerstone/Ivendix, manual order forms for easy importation into database and Inventory control for clearance sales.>Review of the order process. Maintenance of the process from order submission, review of available product and incoming product, shipping orders and ensuring customers are communicated with.

West Vancouver, British Columbia

>Managed team of 18 employees including 5 Supervisors. >Worked with all Partners to determine Training programs and Personal Development Plans>Increased Sales by 5%, Reduced Staff turnover by 26.4%, Increased Profit by 15% over the last Quarter by working on developing my Leadership Team, proper ordering/inventory and constant staff training.>Inventory Control, reducing losses by accurately managing all incoming and outgoing goods. >Worked with team to ensure that store passed Quality Assurance Standards Audit with a score of 94.6% on first visit by Auditors. First time store passed on first visit in 3 years.

North Vancouver

Manage and direct customer service representatives, account managers and Coordinators to achieve customer service standards and goals.Interview, hire, train and coach all new Client Care representatives, account managers and Coordinators.Define measurable customer service goals and standards that support strategy for delivering excellence in customer service to our 300,000+ clients.Provide all representatives, account managers and Coordinators with updated accurate information to ensure quick response.Perform reviews with departmental staff on a quarterly basis.Work closely with Marketing, Sales and Event staff to ensure highest quality of service is provided.Continuously developing departmental skills in areas of time management, administrative, customer care and sales. Reporting on all aspects of company as required and requested by Chief Operating Officer. Setup and Support of Mitel phone system to ensure company can proactively and continuously support our clients. Helped define company need for new database and supported the integration of new system across all departments. Defined bonus structure for non-commissioned staff. Developed budgetary needs for department and always looking for ways to save company money where clients will not be affected.

Colour Technician- Responsible for printing all Covers and all colour pages for over 50,000 books printed monthly- Quality Control

Planned, staffed, budgeted and directed daily business operation. Developed and administered office policies, logistics, and procedures ensuring all were adhered too. Maintained active database of 1200+ customer files ensuring accuracy of all lesson programs Analyzed and solved problems quickly and efficiently to maintain productive workforce of 300+ employees Compiled bi-weekly and monthly sales reports for accounting in Excel and PowerPoint formats Recruited, interviewed and trained 15 supervisors, 20 sales people and 275+ Ski/Snowboard instructors. Installed new POS system for entire company to better track sales Answered and solved queries on any problems relating to Siriusware POS for entire Company

Professional Sales Certificate, Selling Skills And Sales Operations

Level Ii, Travel And Toursim

Education record