Adam Sutcliffe Email & Phone Number

Leeds & Wakefield

- To lead Leeds & Wakefield delivery operational unit’s and LAT hubs business scorecard whilst successfully engaging the team and delivering the customers’ expectations. Total accountability for 26 delivery units and 6 LAT hubs.- Accountable for the development and coaching of the succession plan for the operational managers within Leeds & Wakefield, whilst implementing the delivering the future programme, of a flat lined managerial structure.- Year end position 14 out of 57 OPL areas. Highest position of either patch, even before merger for 9 years.- Lead the delivery operations UK resource to demand product improving productivity year on year. - Team size 1464 frontline and a 49-managerial template.- Budget responsibility circa £ 51,183,641- Exceeded benchmark and best in class integrated safety audits

Greater Yorkshire

- To lead Greater Yorkshires delivery and collection operational unit’s business scorecard whilst successfully engaging the team and delivering the customers’ expectations. Total accountability for 13 delivery units and 2 collection hubs.- Accountable for the development and coaching of the succession plan for the operational managers within the Yorkshire SDL, mentoring and supporting their growth.- Taking on the delivery sector accountability throughout peak as cover for the SDL to drive and support the customer expectations whilst successfully delivering peak in both quality and finance year on year, delivering a 4.25% work hour improvement for Greater Yorkshire.- Lead delivery operations manager on the shorter working week reduction under the tabletop and structural revision pathway to change national agreement and efficiency targets for the Yorkshire operational sector. - Team size 1350 frontline and a 45-managerial template - Budget responsibility circa £38,622,736- Exceeded safety expectations achieving stretch target against the safety frequency measure by 32% YOY

Leeds, United Kingdom

At Royal Mail we connect companies, customers and communities across the UK, delivering a ‘one-price-goes-anywhere’, universal postal service to more than 29 million addresses. With roles across frontline operations and logistics, professional functions such as finance, IT, sales and marketing and apprentice and graduate talent programmes, all of our employees take pride in the invaluable service they help to deliver. We’re constantly evolving as a business, and to do that successfully, we must maintain momentum by listening to what both our customers and our people have to say.

Leeds, United Kingdom

Responsibilities Include; • In depth analysis of RFL systems and operations.• Assess, design and plan a method, to futureproof the RFL, and total operations.• Devise a plan to ensure the RFL fulfils its commercial potential.• Devise a plan to encompass how all RFL functions can be developed to improve service, costs and efficiencies. Whilst being futureproof.• Assess and eradicate haemorrhaging costs that are current RFL day to day.• Trial and develop plans for system change and improved more intuitive service.• Devise a plan for transformation, strategic and operational improvements across the whole business including professional and amateur arms of the sport.• Trial sports software and developers that could encompass RFL requirements.• Allow a “single customer view” with data, insight and detailed information including buying habits, value to the business, interaction with the RFL, self-reporting and other automated functions.• Report directly to RFL Board, Exec Team and Senior Stakeholders daily. • Create an official report and timeline project plan that outlines costs currently, options for progression, costs per option, efficiencies per option, positive and negative aspects per option, and a rollout plan of how this could be implemented. Plan to be used at the official RFL AGM where transformational changes were the main focus – Outlined savings that could be achieved per annum, and improve service .

Manage Openreach's private wire delivery. Revenue to the business of over £20 million per annum. Eradicate all problems and ensure success and delivery. High priority, high revenue and high focus business.

Control numerous teams who delivered a range of BT products. Fibre, copper, private wire etcStructuring staff levels, job prioritisation and delivery on a daily basis. Not only provisions and new work but also maintainance, projects and every type of product BT sold.

Gcse'S, 11 A To C

GCSEs

Education record