Adam Hadyna Email & Phone Number

United States

United States

Lowell, Massachusetts, United States

• Deliver excellent global customer service via phone and online communication services in a high-volume environment.• Maintain high service scores on all monitoring programs. Handling between 40 to 60 calls a day with average of 3 to 4 minutes per call (below the team’s average goal of 7 minutes per call). Also averaging between 20 to 30 tickets per hour (above average of 15 tickets per hour).• Answer inquiries by effectively researching, locating, and relaying information to customers on their orders, initiate returns, cancellations, create upselling quotes using Salesforce Quoting tool.• Successfully transitioned and adapted from Happyfox to modernized Zendesk ticketing system, as well as from Digital River to Global-e e-commerce order management system• Experience with two call center systems: Competella Contact Center and Amazon Connect.• Work independently as well as being a key team member providing assistance to all departments. • Create content such as Canned Actions, troubleshooting steps and processes in both English and Polish. • Train new employees.

South Bend-Mishawaka Region

Ramp Transport Driver, 04/20 - 05/21• Clean Motor Vehicle Records, Safe Driver in adverse condition.• Transport freight in 200 miles range in South Bend, Indiana region.• Safely load and unload freight according to size of load and content description. • Submit all deliveries documentations in timely manner. • Maintain a daily, legible DOT log book and submit corresponding documents.• Inspect the truck for defects and safe operating conditions before, during and after trips. • Maintain current Class A CDL with Hazardous Materials endorsement.• Perform freight handling using appropriate motorized and manual equipment, including forklift, pallet jack, and hand truck.

South Bend-Mishawaka Region

Material Handler, 02/20 - 05/21 • Provides safe and efficient operation of equipment used for the movement of packages/documents/heavyweight, dangerous goods and ULDs. • Assists in the buildup/breakdown of pallets containing heavyweight freight. • Loading and offloading Boeing 757

South Bend-Mishawaka Region

Delivery Courier, 10/16-04/20• Sort and organize packages for daily deliveries; responsible for a route with many businesses and a variety of time constraints; load truck in reverse-delivery order • Achieve 99.9% or better on-time deliveries, consistently in the top tier of drivers • Plan route in compliance with strict deadlines for deliveries and pick-ups• Provide exceptional customer service; observe company standards & regulations • Maintain accurate log books and vehicle inspection records

South Bend-Mishawaka Region

FO Head Driver/FO Manager Assistant, 05/15-10/16• Opened operations at 6:30 a.m. to scan and sort the earliest priority packages • Developed most mile-efficient routes for delivery of First Overnight (FO) Packages; assigned routes and dispatched the FO Drivers • Designated Trainer for FO Drivers; ensured compliance with company's strictest time constraints

South Bend, Indiana Area

Head Server/Supervisor • Assign tables and coordinate the provision of dining services for up to 40 tables and 8 Servers; Designated Trainer for servers and bartending staff• Track volume and phase out servers to manage labor budget • Serve as manager during manager's absences• Cross-trained as host: build and manage schedule of reservations • Manage bar services as needed, including stocking and inventory • Balance cash drawers and prepare cash/sales reports• Supervise opening and closing procedures, including security and set up • Collaborate with kitchen manager to ensure accurate/complete stock orders • Plan and coordinate service for banquets and other large-party special events • Consistently in the top three for monthly sales due to strong customer rapport and upselling techniques • Provide all facets of customer service and resolve any problems that arise with service staff

Bielsko-Biala, Silesian District, Poland

Grey and nodular iron castings for the automotive industry. The foundry has an auxiliary workshop for the just-in-time modification of models and core boxes to meet the customer’s specifications.Simultaneous product development in conjunction with the customer is ensured by the use of Autocad 2002 and Catia programs in the design stage.