Adam Hay Email & Phone Number

Hastings, Hawke'S Bay, Nz

Napier, Hawke'S Bay, New Zealand

Responsible for overseeing and delivering infrastructure projects within the education sector. Key tasks include managing project timelines, budgets, and stakeholder communication to ensure successful outcomes. Expertise in coordinating emergency works, handling project variations, and ensuring compliance with contractual obligations. Works closely with clients, contractors, and regulatory bodies to maintain quality and efficiency across all projects.

Napier, Hawkes Bay

Responsible for efficient procurement and execution of Ministry of Education Construction Projects across the North Island of New Zealand.

Napier, Hawke’S Bay, New Zealand

Hawke’S Bay, New Zealand

Operations Manager for the Hawkes Bay region.Ensure efficient and effective logistical management of resources to ensure excellence in service efficiency and customer service delivery.Responsible for sales and marketing activations.Human Resources Management and NZ Employment Law.Health and Safety Policies and Procedures.

Auckland, New Zealand

o Manage efficient and timely customer service information and internal notification communications with Service Delivery Team and Customer Communication Team.o Collaborate with TOC Delivery Leaders to compose customer-friendly contingency plans for railway disruptions.o Compose and execute communication project strategies and plans for the Auckland Railway Network with regards to Block of Lines, Special Events, Early Ramp Downs.o Liaise with key personnel to ensure the continuous operation and maintenance of Customer Communication Systems across the network.o Super User, Development Member and Key Stakeholder for Auckland Transport. o Recruitment, on-boarding, training and development of Customer Communication Officers.o Assist and liaise with the Auckland Transport security centre for activities that may affect the Auckland Rail Network.o Provide timely, effective and accurate communications to internal and external stakeholders via various media such as email, text and radio. o Health and Safety Representative for Transdev Operations Centre.o Managing a team across a 24/7 rotating roster over 365 days a year.o Achieved highest Customer Satisfaction Survey Results for 2020.

Auckland, New Zealand

o Pre-opening leader of Food and Beverage.o Procurement & Planning leader for the department.o The Marriott Alumni responsible for onboarding, training and development of all 150+ associates and their induction into the Marriott world.o Recruitment, development of materials and delivery of training for the entire F&B team and select other departments from the ground up.o Achieved the first Marriott Global supplier distribution contracts for New Zealand.o Executed the succesfull opening planning, timeline, and hotel project for the F&B department, including kitchen and storage areas.o Yearly financial forecasting, monthly analysis and reporting, recommending changes as required.

The Westin Perth

- Secondment to The Westin Perth to assist with the development of Food and Beverage Operations. - Marriott leader for implementation of Marriott Global Food and Beverage standards. - Guidance, support, and consultation to all F&B leaders to ensure compliance. - Opened the property 'HOT' on 26th April 2018

Brisbane, Australia

o Responsible for the financial and practical operation of the banquets department.o Operations Manager for the entire Food and Beverage Department.o Employee Engagement survey >95% for 2 years.o Increased associate and guest satisfaction scores to theirs highest in 2 years.o Financial forecasting and monthly P&L reporting.o Responsible for developing and executing associate training program for entire department and monitoring continued progress and development.o Multiple outlet management.

Momi Bay, Fiji

o Secondment to Fiji to drive the opening of the Marriott Resort, Momi Bay.o Operations Manager for the entire Food and Beverage Department.o Recruitment, compiled OSE, business scope, business planning, financial forecasting vs budget and executed training of all staff for a brand new food and beverage operation for a world class resort.o Financial forecasting and monthly Profit & Loss reporting.o Developed new line managers to International Marriott Standards.o Continued consulting with Director of Food and Beverage for a further 12 months until final handover was completed.

Royal On The Park Hotel

o Responsible for the financial and practical operation of five food and beverage outlets.o Operations manager for all outlets of Food and Beverage.o SOP, P&P and training maintenance.o Executed staff training and development programs.o Labor forecasting and management.o Business forecasting, analysis and P&L Reporting.o Multiple outlet management.o Payroll.o Account signatory.o Annual Award 2011.

Responsible for the operation of the venue bar, restaurant and kitchen. Implemented and executed SOP and P&P.Training and development.Maintaining budget and employee records.Menu engineering.Evaluate health and safety practices against standards.Implemented sales incentives.Built client database through networking with Brisbane companies, suppliers and hotels.Responsible for POS maintenance, stocktake, ordering and P&L reporting.

Hayman Island

Responsible for the financial and practical operation of all 8 Food and Beverage Outlets on the island resort as well as food and beverage induction training and orientation.

Responsible for the operations of the hotel’s Food and Beverage outlets.Re-structured Food and Beverage operations in terms of service cycle/delivery and departmental efficiency.Designed and implemented staff training and development program.Developed restaurant, bar and room service operational checklists.

Australia Wide

Responsible for ensuring company standards were enforced across QLD, VIC, NSW, and ACT Kingsley's properties.

Bachelor Of Aviation Management, Aviation/Airway Management And Operations

Diploma Of Aviation, Aviation

Diploma Of Business Management, Business Administration And Management, General

Diploma Of Hospitality Management, Hospitality Administration/Management

Certificate Iii In Training And Assessment, Training And Assessment