Adam Ladd Email & Phone Number

Exton, Pennsylvania, United States

• Consult with new and existing clients to assess security system needs and provide quotations for commercial and residential installations, additions, and upgrades.• Design customized security system specifications and prepare proposals, negotiating sales to meet client requirements and maximize revenue.• Act as Project Manager, coordinating scheduling with installation teams and providing post- installation support to ensure customer satisfaction.• Proactively manage client base to minimize attrition and generate an average annual revenue of over $280,000.• Own customer service and sales functions for Changeovers, Takeovers, and Additions for assigned accounts.• Implement strategies to enhance customer experience, including loyalty-based discount programs and alternative solutions for system upgrades.• Analyze attrition data and make recommendations for improvement to upper management.• Conduct survey calls for all installation jobs and follow up on service ticket surveys to ensure quality assurance.• Collaborate cross-functionally with Service, Project Management, Finance, and Engineering departments to increase customer service success.

Exton, Pa

• Developed and implemented expense tracking and processing policies and procedures to provide visibility into company expenditures.• Implemented paperless processes for efficient and trackable procedures regarding client status changes.• Established automatic service surveys, resulting in an annual NPS score average of 9.63.• Oversaw project management of large corporate integrated security installations.• Supported analysis and design of existing and new business processes across multiple functional areas and customer types.• Conducted assessments of business processes, including problem statements, process flows, gap analyses, and solution recommendations.• Identified industry best practices and proposed innovative ideas to improve operational efficiency.• Developed scalable plans and processes to accelerate time to market and enhance operational efficiency

Philadelphia, Pennsylvania

• Established and led a Campaign Management team to serve as the Enterprise fulfillment partner for Sales, Pricing and Planning, Corporate Marketing, and Regional Operations Centers.• Directed stewardship of Media & Entertainment, Direct Response, and NCC360 sales teams' campaign life cycles, reaching the entire Comcast footprint across all platforms.• Managed monitoring of Comcast Corporate marketing campaigns, including In Kind PSA valued at $900 million.• Exceeded Per Inquiry annual budget of 2 million dollars and stewarded 3rd Party Direct Response orders.• Served as liaison between Sales and Enterprise Execution team.

Wayne, Pennsylvania

• Managed Local/Digital Traffic department handling $230 million in annual revenue across 19 television markets.• Interim Manager of Advanced Services and New England Regional/National Traffic Team.• Acted as Market Champion for New York (#1), Philadelphia/Wilkes-Barre (#4), and Harrisburg sales teams.• Drove revenue growth by delivering programming and inventory updates to Sales.• Acted as Traffic point of contact during major transitions and deployments, including Verizon 2.0 launch and RCN deployments.• Developed and implemented plans to align Traffic teams by geographic region and provide better customer service to sales partners.• Created Traffic Make Good program and Inventory Co-Management Report metrics system to increase revenue and decrease make goods.

Bachelor Of Arts (B.A.), Communications

Bachelor'S Degree, Mass Communication/Media Studies