Adam Ladd Email & Phone Number

Exton, Pennsylvania, United States

• Consult with new and existing clients to assess security system needs and provide quotations for commercial and residential installations, additions, and upgrades.
• Design customized security system specifications and prepare proposals, negotiating sales to meet client requirements and maximize revenue.
• Act as Project Manager, coordinating scheduling with installation teams and providing post- installation support to ensure customer satisfaction.
• Proactively manage client base to minimize attrition and generate an average annual revenue of over $280,000.
• Own customer service and sales functions for Changeovers, Takeovers, and Additions for assigned accounts.
• Implement strategies to enhance customer experience, including loyalty-based discount programs and alternative solutions for system upgrades.

Exton, PA

• Developed and implemented expense tracking and processing policies and procedures to provide visibility into company expenditures.
• Implemented paperless processes for efficient and trackable procedures regarding client status changes.
• Established automatic service surveys, resulting in an annual NPS score average of 9.63.
• Oversaw project management of large corporate integrated security installations.
• Supported analysis and design of existing and new business processes across multiple functional areas and customer types.
• Conducted assessments of business processes, including problem statements, process flows, gap analyses, and solution recommendations.

Philadelphia, Pennsylvania

• Established and led a Campaign Management team to serve as the Enterprise fulfillment partner for Sales, Pricing and Planning, Corporate Marketing, and Regional Operations Centers.
• Directed stewardship of Media & Entertainment, Direct Response, and NCC360 sales teams' campaign life cycles, reaching the entire Comcast footprint across all platforms.
• Managed monitoring of Comcast Corporate marketing campaigns, including In Kind PSA valued at $900 million.
• Exceeded Per Inquiry annual budget of 2 million dollars and stewarded 3rd Party Direct Response orders.
• Served as liaison between Sales and Enterprise Execution team.

Wayne, Pennsylvania

• Managed Local/Digital Traffic department handling $230 million in annual revenue across 19 television markets.
• Interim Manager of Advanced Services and New England Regional/National Traffic Team.
• Acted as Market Champion for New York (#1), Philadelphia/Wilkes-Barre (#4), and Harrisburg sales teams.
• Drove revenue growth by delivering programming and inventory updates to Sales.
• Acted as Traffic point of contact during major transitions and deployments, including Verizon 2.0 launch and RCN deployments.
• Developed and implemented plans to align Traffic teams by geographic region and provide better customer service to sales partners.

Bachelor Of Arts (B.A.), Communications

Bachelor'S Degree, Mass Communication/Media Studies