Adam Hoffman Email & Phone Number

Renton, Washington, United States

Mr. Hoffman is an Analyst in the Sustainment Engineering (SE) Group within the Intelligent Systems Department (ISD) at Southwest Research Institute® (SwRI®). He currently works on the SunGuide® project, a Traffic Management System for the Florida Department of Transportation. He is a member of the team responsible for making modifications to the software in order to address the end user’s requests or to correct a software issue. He has experience with systems engineering, software development, technical support, software installation, database administration and system administration.As an Analyst on the SunGuide project, Mr. Hoffman works to resolve support tickets, especially those involving Oracle Data Guard or SQL Server Always-On environments. He helped update SunGuide to support Microsoft SQL Server and performs onsite software upgrades as needed. He is also responsible for much of the internal SwRI verification of software modifications before they are released to the client and has played a key role in Functional Acceptance Testing for the SunGuide project. Additionally, he wrote a Traffic Sensor Subsystem simulator that replicates the data SunGuide® expects from real traffic sensors. He has experience modifying and troubleshooting the vast majority of subsystems within SunGuide.

San Antonio, Texas, United States

-Managed up to five technicians at a time-Created multiple new web applications from the ground up, including Azusa Pacific*s IMT Department website-Lead ongoing development and maintenance of IMT website-Maintained legacy databases and web applications-Performed wide range of technical support, including problem diagnosis, removing viruses/malware, printer installation/setup, data backup, and computer imaging-Troubleshot computer hardware and software problems, both over the phone and on-site-Assisted students with installation of required programs for campus network access-Designed and implemented solutions to numerous programming assignments

-Specialized in backing-up, imaging, and restoring computer systems-Performed routine system administration tasks