Adam Howie Email and Phone Number
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Experienced in service management and delivery excellence under the ITIL framework. Currently leading Software, Asset and Configuration Management processes within a Health and Social Care environment. Acting as the single point of contact for internal and external stakeholders.Published process and planning documentation under the ITIL framework, with experience delivering service management within an Agile environment. Also developed tooling and automation solutions to streamline reporting as well as improve quality and efficiency of the services delivered to customers.
Capgemini
View- Website:
- capgemini.com
- Employees:
- 232507
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Configuration ManagerCapgemini May 2022 - PresentInterim Change ManagerDuring transition period, managed change management processes and procedures. Chaired weekly CABs and managed changes through their lifecycle.Software, Asset and Configuration Manager
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Service ManagerNhs Business Services Authority Apr 2021 - May 2022Asset Management and Data Reporting under the ITIL frameworkOnboarding of the Configuration Management System and Asset Database from external supplier, setting up KPI reporting and unification under a single tool. Integration of asset management under service requests, service catalogue and incident management. Integration of configuration management through requests for change, major incident management and auditing.Service level reporting utilising live data through dashboarding, configuring dashboards and presenting to both internal and external stakeholders. Assisting project management and early life support with real time data. -
Siam AnalystNhs Business Services Authority Sep 2019 - Apr 2021Service Design and Transition utilising ITIL and SIAM practices to govern and manage IT services.Working within a leveraged team but focusing on design and transition to support the business. Integrating ITIL processes and software into the organisation.Primarily focusing on the design and integration of a CMS within the ITSM tooling to support existing processes.Other functions include supporting the release management processes and ensuring deployment of software is governed correctly across the estate.
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Service Delivery ConsultantDxc Technology Oct 2018 - Aug 2019Newcastle Upon Tyne, United KingdomCapacity and Availability management under the ITIL framework.Single point of contact to the customer on multiple accounts. Responsible for ensuring capacity needs of the estate are met, and reporting on the current capacity levels for thousands for servers across varying operating systems. Also responsible for calculating and predicting growth across the estate, analysing usage trends and advising on optimisation to ensure services remain available. -
Technical Support AnalystBt Sep 2017 - Oct 2018Technical support and major incident management for multiple accounts. Also elected by peers to serve as the employee engagement representative for the department, acting as a liaison to the management teams.Network support for services provided to multiple public sector organisations by BT requiring security clearance. This includes: troubleshooting; incident management; working in line with agreed SLAs and KPIs; maintaining the knowledge management system; configuring new and existing Cisco access points and switches; and actively monitoring multiple networks to proactively resolve outages before they are able to reach their full impact. -
Service Delivery ConsultantDxc Technology Apr 2017 - Sep 2017United KingdomProcess Manager and Single Point of Contact for the UK's Public Sector Configuration Management team.Notable roles included managing and owning the CMDB; delivering COTS software; UAT testing and test script development; providing Configuration Management support for projects under Agile and Lean Six Sigma principles; impact assessments for large scale projects and changes; developing automated solutions to promote agile working; documenting new processes through local working instructions and improving on older processes to improve quality in services provided to customers; and providing configuration management services both internally and externally.
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Service Delivery ConsultantHewlett Packard Enterprise Jan 2016 - Apr 2017United KingdomSoftware Configuration Management and Configuration Management following the ITIL framework.Accountable for the Definitive Media Library, ensuring software is kept up to date and the relevant certificates are held for both bespoke and commercial applications.Also responsible for the state of the Configuration Management Database: identifying configuration items; controlling the configuration items throughout their support of business and infrastructure services; validating the attributes and relationships stored in the CMDB; and conducting a monthly audit on the configuration items to ensure accuracy compared to what was actually being supported on the estate. -
Major Incident ManagerHewlett Packard Enterprise Apr 2015 - Jan 2016United KingdomMajor/Critical Incident Management under the ITIL framework.Liaising with technical teams and external stakeholders, ensuring both parties are kept up to date with incidents that were managed throughout the incident life cycle from being raised to their resolutions. Also worked with new third party vendors to bring them into the major incident management processes.
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First Line SupportKelly Services Oct 2014 - Apr 2015United KingdomFirst line support for a large government account.Infrastructure and Application support for end users in various departments with a broad range of experience. This included troubleshooting and first contact resolutions for a large variety of single user issues.
Adam Howie Skills
Adam Howie Education Details
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Second Class Honours Division One (2:1)
Frequently Asked Questions about Adam Howie
What company does Adam Howie work for?
Adam Howie works for Capgemini
What is Adam Howie's role at the current company?
Adam Howie's current role is Configuration Manager at Capgemini.
What is Adam Howie's email address?
Adam Howie's email address is adam.howie@hp.com
What schools did Adam Howie attend?
Adam Howie attended University Of Teesside.
What are some of Adam Howie's interests?
Adam Howie has interest in Cinematography, Emotional Intelligence, Children, Computer Forensics, Computer Security, Social Engineering, Cryptology, Computer Technology, Video Games Design, Science And Technology.
What skills is Adam Howie known for?
Adam Howie has skills like Team Leadership, Major Incident Management, Configuration Management, Information Security, Computer Forensics, Penetration Testing, Cryptography, Forensic Analysis, Network Security, Vulnerability Assessment, Teamwork, Digital Forensics.
Who are Adam Howie's colleagues?
Adam Howie's colleagues are Walid Harouach, Florina Ciurea, Ismail Touati, Mahesh E, Patrice Gimenez, Mohamed Amine Khalfi, Gauri Bharti.
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Adam Howie
Edinburgh -
Adam Howie
Entrepreneur & Business Owner | Calmerseas Uk | 404 Investments | Service Charge UkUnited Kingdom
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