Adam Powell Email & Phone Number

West Virginia, United States

Provider of tier 1 Help Desk support under a contract for the FAA. Providing superior customer service while identifying issues and resolving accordingly.• Use of BMC Remedy incident reporting and tracking.• Use of multiple Microsoft applications for communication and documentation.• Experience with encryption technologies such as RSA keys and McAfee Endpoint.• Active Directory user/group management.• Administration of medical sites for pilot and FAA employees.

• Comprehensive experience in providing support using multiple Remote Support apps like LogMeIn, Join.me, TeamVeiwer, GFI Remote Managment• Experience with installation, configuration, conversions, backup, and troubleshooting VMware Vsphere software.• Vast experience troubleshooting and configuring MS Office and Office365• Great deal of knowledge and experience with Networking protocols, configuration and troubleshooting both software and hardware wise• Fiber installation, termination using Corning Unicam system, verification, and troubleshooting• Wide range of experience with Network Access Storage devices including mapping drives, setting permissions, iSCSI, partitioning, etc. Mainly with Synology devices• Familiar with Security standards and implementing multiple layers of protection• Seasoned vet at bench tech skills including hardware troubleshooting, virus removal, data recovery, email issues, software troubleshooting, etc.• Experience with Cloud backup and software solutions• Advanced software experience in the following: MS Office, Quickbooks, Autotask, Entech, Photoshop, Peachtree, Firehouse, Acronis, VEEAM, Vsphere, Windows XP, Vista, 7, 8, Server 2k3 + 2008 and many other SMB applications.• Autonomous responsibilities included maintaining multiple small business systems in the area for contract clients, contacting and scheduling accordingly for incoming support tickets, troubleshooting and recommending solutions, and upholding a well-respected reputation for the company.

• Extensive troubleshooting of PC and networking hardware and software • Responsible for many virus removals and implementing security measures.• General experience in Microsoft Office applications. • Experience in graphic design using Adobe Photoshop CS2. • Experience in html programming using applications such as Front Page, Dreamweaver, & Visual Studios. • Experience in configuring/troubleshooting email protocols and software.

Destin, Florida, United States