Adam Hubers Email & Phone Number

Paris, France, Fr

Redwood City, California, Us

Spearheaded the discovery phase, effectively gathering essential information to align business objectives and goals.Developed an in-depth understanding of each line of business and their corresponding data structures.Led Solution and Technical Architecting efforts, ensuring seamless translation of business needs into comprehensive technical requirements.Authored detailed technical design specifications to guide solution implementation and configuration.Successfully executed the technical implementation of the designed solutions, consistently meeting project milestones.Orchestrated the migration of the entire account into Salesforce Marketing Cloud, including the transition away from legacy third-party vendors.Collaborated with client's data partners, such as TSYS, to implement a streamlined credit card onboarding journey.Led the B2B implementation by utilizing Salesforce Marketing Cloud Connect, effectively integrating Marketing Cloud with Sales Cloud.Served as the go-to subject matter expert for both internal and client teams on the technical platform.Collaborated closely with the project management team, ensuring efficient workflow management and adherence to deadlines across multiple simultaneous platform-related projects and change controls.Regularly participated in client status calls, providing comprehensive updates on project progress and addressing any concerns or inquiries.Utilized SQL queries and Tableau to create custom reporting solutions that provided actionable insights for key stakeholders.Developed custom tools, including a proactive monitoring solution, to ensure the smooth functioning of business-critical automations and journeys.Designed and implemented custom alerts and data notifications to enhance the efficiency of business-critical operations.Acted as the primary escalation point for both customers and Wunderman Thompson executive leadership, resolving issues promptly and effectively.

San Francisco, California, Us

Responsible for delivering top tier technical support to dedicated customer accounts.Managed and maintained the support relationship of high profile customers.Managed and provided resolution on unique, complex, and business critical customer issues.Worked closely with Product and Release Management teams on release cycles, product enhancements and resolution of product bugs.Drove customer success through knowledge of their overall use case and business objectives. Uncovered opportunities for marketing campaign optimization, and increased customer value using best practice guidelines.Built partnerships based on trust and transparency.Acted as escalation point for both customer and Salesforce executive leadership.Analyzed symptoms, configurations, custom code, logs, and data points.Customer advocate and liaison between internal teams.Trusted resource and subject matter expert for best practices and complex technical issue resolution.On boarded new customers to Signature Support - planned, designed, and executed on custom and tailored technical solutions for their success.Managed relationships and properly delegated tasks, of up to 15 people, for our internal offshore team.Retained existing customers, while taking on net new customer accounts.Managed anywhere from 4-7 dedicated customer accounts.Acted as a mentor to new team members internally.Met with key stakeholders weekly, bi-weekly, or quarterly to align on business metrics, strategy, and plans for their future.Acknowledged as a top performing employee, year over year.Contributed to and built out our proactive monitoring catalog, which provided additional revenue streams for our department.Identified areas to increase efficiency, productivity, and process improvements internally and with customers. Assisted and contributed internally on various internal challenges and projects - including pro bono.

Indianapolis, In, Us

Responsible for delivering top tier technical support to dedicated customer accounts.Managed and maintained the support relationship of high profile customers.Managed and provided resolution on unique, complex, and business critical customer issues.Worked closely with Product and Release Management teams on release cycles, product enhancements and resolution of product bugs.Drove customer success through knowledge of their overall use case and business objectives.Uncovered opportunities for marketing campaign optimization, and increased customer value using best practice guidelines.Built partnerships based on trust and transparency.Acted as escalation point for both customer and Salesforce executive leadership.Analyzed symptoms, configurations, custom code, logs, and data points.Customer advocate and liaison between internal teams.Trusted resource and subject matter expert for best practices and complex technical issue resolution.On boarded new customers to Signature Support - planned, designed, and executed on custom and tailored technical solutions for their success.Managed relationships and properly delegated tasks, of up to 15 people, for our internal offshore team.Retained existing customers, while taking on net new customer accounts.Managed anywhere from 4-7 dedicated customer accounts.Acted as a mentor to new team members internally.Met with key stakeholders weekly, bi-weekly, or quarterly to align on business metrics, strategy, and plans for their future.Acknowledged as a top performing employee, year over year.Contributed to and built out our proactive monitoring catalog, which provided additional revenue streams for our department.Identified areas to increase efficiency, productivity, and process improvements internally and with customers.Assisted and contributed internally on various internal challenges and projects - including pro bono.

Indianapolis, In, Us

Resolution of client issues by analyzing environments, providing technical solutions, data mining and manipulation, defining action plans, and best practice recommendations.Worked closely with Product and Release Management teams on release cycles, product enhancements and resolution of product bugs.Drove customer success through knowledge of their overall use case and business objectives.Uncovered opportunities for marketing campaign optimization, and increased customer value using best practice guidelines.Built partnerships based on trust and transparency.Analyzed symptoms, configurations, custom code, logs, and data points.Customer advocate and liaison between internal teams.Acknowledged as a top performing employee.Properly tested and logged software bugs and customer enhancement requests.Identified areas to increase efficiency, productivity, and process improvements internally and with customers.Assisted and contributed internally on various internal challenges and projects.

Boca Raton, Florida, Us

Resolution of client issues by analyzing environments, providing technical solutions, data mining and manipulation, defining action plans, and best practice recommendations. Properly tested and logged software bugs and customer enhancement requests. Participation in knowledge transfer activities and committees across internal departments. Lead several space reclamation projects, significantly reducing contracted space overages. Lead projects on content and server migrations.

Dublin, California, Us

Assessed client’s environment and consulted on specifications for successful installation. Installation, configuration, and upgrades on client’s environment. Analyzed and made appropriate recommendations on technical tasks, including problem-solving and trouble-shooting. Technical implementation of solutions designed, and support of client’s technical team in knowledge transfer activities and best practices.