Adam Isaacs

Adam Isaacs Email and Phone Number

ANZ General Manager | Director of Services and Solutions @ Craft CXM
Wellington, NZ
Adam Isaacs's Location
Wellington, Wellington, New Zealand, New Zealand
Adam Isaacs's Contact Details

Adam Isaacs personal email

n/a
About Adam Isaacs

With over a decade spent in Customer experience, marketing, and technology, I’m lucky enough to spend my days helping businesses develop stronger, longer-lasting relationships with their customers.At my core, I’m a problem solver that works with companies of all sizes to design compelling marketing strategies, unpick platform stacks, uncover opportunity in business process, and mine for gold in your data.Based in Wellington, my role as the ANZ General Manager for Craft CXM see's me working across both countries to drive the growth and success of our business across ANZ. Key Skills include: - Driving and influencing digital transformation - Applying creative and innovative thinking to solve problems- Creating operational efficiency through effective marketing process/automation- Customer focused business strategies driven by dataAway from the laptop, you’ll find me fussing over coffee, riding bikes in the mud, or in the ocean diving/fishing.If any of the above resonates, or you're interested in learning more about Craft CXM and the amazing work we do for our clients, then please reach out. Chances are, I know the perfect spot for a coffee or a beer!Ngā Mihi!

Adam Isaacs's Current Company Details
Craft CXM

Craft Cxm

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ANZ General Manager | Director of Services and Solutions
Wellington, NZ
Website:
craftcxm.com
Employees:
31
Adam Isaacs Work Experience Details
  • Craft Cxm
    Anz General Manager | Director Of Services And Solutions
    Craft Cxm
    Wellington, Nz
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  • Craft Cxm
    Anz General Manager
    Craft Cxm May 2022 - Present
    Melbourne, Victoria, Australia
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  • Acoustic
    Principal Solutions Engineer
    Acoustic Oct 2021 - May 2022
    Melbourne, Victoria, Australia
    As IBM Divested it's customer engagement portfolio, I was lucky enough to be involved in the standing up of Acoustic. As my role evolved, I established myself as one of the key Marketing SMEs globally and spent my days helping businesses improve their customer experience across APAC and the rest of the world.
    View
  • Acoustic
    Senior Solution Engineer - Asia Pacific
    Acoustic Apr 2020 - Oct 2021
    Melbourne, Victoria, Australia
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  • Ibm Watson Marketing
    Solutions Engineer - Apac
    Ibm Watson Marketing Oct 2015 - Apr 2020
    Southbank, Melbourne
    As the Solutions consultant covering APAC, I help businesses create more rewarding customer experiences using technology and AI. Key elements in my role have me:- Working to uncover and address customer experience challenges across all verticals.- Leading outcome-driven discovery sessions, presentations, demonstrations, and P.O.C's- Tailoring solutions to meet current and future business requirements.- Providing ongoing guidance of existing customers and business partners for technical, strategic, and business application of Watson Marketing- General engagement as the technical pre-sales expert for the Watson Marketing offering- Providing thought leadership and enablement by speaking at client events, hosting webinars, and running global enablement of our products.
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  • Leadchat
    Product Manager
    Leadchat Mar 2015 - Oct 2015
    Melbourne, Australia
    LeadChat is a Conversion optimization business that staffs your website with conversion experts 24/7. As a part of the management team at LeadChat, my role requirements varied frequently. A snapshot into my work day would see me doing things like developing product plans and processes, roadmap management and development, managing and improving relationships with key business partners, constant analysis of our business model to optimise and improve revenue and efficiencies, working with interns, junior staff development, new business development, and constant liaising with our C level Management to help grow the business.
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  • Experian Marketing Services
    Digital Consultant (Anz)
    Experian Marketing Services Jan 2013 - Mar 2015
    Melbourne, Australia
    Working across New Zealand and Australia in a primarily strategic role, I provided data driven insights & strategic direction to help our clients optimise their communication channels. In particular, their cross channel communications (Email, Social, Search). My role also had me preforming general day-to-day account management tasks, Project management, resource management, team leadership, and team member development.
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  • Experian Marketing Services
    Sales Support Manager - Cross-Channel Marketing
    Experian Marketing Services May 2012 - Jan 2013
    Melbourne, Australia
    Primarily working with the Senior Business Development Managers across Asia/Pacific in a strategic & pre-sales capacity. Providing strategic advice and Marketing action plans to help win new business and improve current client behaviour.
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  • Treasury Wine Estates
    E1 Coordinator/Key Account Executive
    Treasury Wine Estates Jan 2011 - May 2012
    Melbourne, Vic
    Responsible for maintaining the usability of our back-of-house ordering software across our international ordering network to ensure seamless ordering by our contact centre. I also worked on strategic plans to help improve efficiency across the platform and processes in the call centre.Prior to my role as the E1 coordinator, I worked as the Key Account Contact for all major Airlines and domestic/international cruise ships. This required me to liaise with internal contacts as well as the Australian Tax Office and various logistics companies across the Asia Pacific region. As a part of the broader call centre team, I also speant time providing first line support, problem resolution, and order management.
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  • Freelance
    Graphic Designer And Digital Marketer
    Freelance Jan 2009 - May 2012
    Wellington Nz - Melbourne Vic
    Worked as a freelancer doing Graphic Design and digital Marketing. Day to day tasks included designing Corporate Identities, Photography, Advertising print collateral, Web Design, email marketing, social Media postings and advertising, and database analytics. As my fulltime employment began to take further attention, I eventually had to put it aside... That being said, I still appreciate a quality business card and get more worked up than I should when identifying poor keming & Leading!

Adam Isaacs Skills

Account Management Digital Marketing Strategy Digital Media Digital Strategy Email Marketing New Business Development Advertising Online Advertising B2b Business Development Online Marketing Management Competitive Analysis Sales Management Process Improvement Business Analysis Product Management Fmcg Key Account Management Change Management Solution Selling Solution Architecture Venn Diagrams Herding Cats

Adam Isaacs Education Details

  • Natcoll
    Natcoll
    Digital Media And Design
  • Thames High School
    Thames High School

Frequently Asked Questions about Adam Isaacs

What company does Adam Isaacs work for?

Adam Isaacs works for Craft Cxm

What is Adam Isaacs's role at the current company?

Adam Isaacs's current role is ANZ General Manager | Director of Services and Solutions.

What is Adam Isaacs's email address?

Adam Isaacs's email address is ai****@****ibm.com

What is Adam Isaacs's direct phone number?

Adam Isaacs's direct phone number is +614166*****

What schools did Adam Isaacs attend?

Adam Isaacs attended Natcoll, Thames High School.

What skills is Adam Isaacs known for?

Adam Isaacs has skills like Account Management, Digital Marketing, Strategy, Digital Media, Digital Strategy, Email Marketing, New Business Development, Advertising, Online Advertising, B2b, Business Development, Online Marketing.

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