Adam James Franco Email & Phone Number

New Jersey, United States

• Handles all customer relations while maintaining a thorough knowledge of all services available focused on customer experience
• Analyze customer needs, work with multiple departments, and create innovative solutions for all customer’s problems
• Exceeded full-time revenue goals by an average of +200%
• Interim Assistant Branch Manager building brand image through charity events focused on key consumer base for Lakeland Bank

• Marketing support for a new product development launch at a startup company
• Lead consultant in a rebranding campaign for the Mavocare pilot product
• Led market research to support new branding and advertising campaign
• Data was used by the company to win 2nd place and $10,000 in a startup business competition
• Guided key decisions makers on innovative solutions to many new problems that arose specifically due to the COVID-19 pandemic

• Provided efficient and professional administrative support to the quality assurance team and enhance overall office operations effectiveness
• Transitioned the company from annual organizational structure updates to quarterly cadence in order to better support client audits
• Collaborated with multiple departments and employees, throughout the US and India, to ensure that all internal and external change requests followed and were implemented according to Foresight SOPs
• Created a communications network between multiple practice areas spanning between multiple countries to facilitate cross functional collaboration and ensure that inter-company employee movements were properly recorded

Master Of Business Administration - Mba, 3.908

Bachelor'S Degree, Marketing, 3.69

High School Diploma