• Manage operations and regulatory compliance to align with company standards via team delegation and monitoring. • Coach and provide exceptional leadership to the store group, promoting employee engagement and satisfaction.• Maintain and grow customer relationships, demonstrating excellent communication and business development skills. • Collaborate with internal stakeholders, to establish strategies and projects for continuous improvements and revenue generation. • Educate… Show more • Manage operations and regulatory compliance to align with company standards via team delegation and monitoring. • Coach and provide exceptional leadership to the store group, promoting employee engagement and satisfaction.• Maintain and grow customer relationships, demonstrating excellent communication and business development skills. • Collaborate with internal stakeholders, to establish strategies and projects for continuous improvements and revenue generation. • Educate team on current industry trends to remain competitive and current with cutting edge technology. Show less

• Achieved Green Beret through strenuous and rigorous elite infantry training.• Completed heavy weapons HW3 program, fast becoming an acknowledged subject matter specialist.• Promoted to the instructor of Skills at Arms, First Aid, CPR and Defibrillation for new recruits. • Collaborated with USMC to execute military strategies.• Facilitated Royal Navy brand awareness with all Royal Visits and was nominated as a spokesperson.

• Attained 98% accuracy during annual stock takes. (Increase from 87%).• Represented company at functions and was nominated as a specialist to assist other stores to achieve increases in revenue and customer satifsction.

• Provided consultations for prospective clients • Supply and fit of medium to high end flooring solutions • Maintained own accounts (bookkeeping and payroll)• Collaborated with other companies providing high quality sub-contracting solutions

• Ran 2 large warehouses, controlled stock between these two sites and ensured efficient movement of merchandise to stores across England• Oversaw a team of 20 warehouse staff and drivers, upholsters and 15 office staff • Major role in stock and quality control of incoming containers from Malaysia, China, Italy and Belgium• Maintained relationships and negotiated contracts with Hauliers and Couriers• Created and updated all SOPs for the Warehousing and Logistics side of the… Show more • Ran 2 large warehouses, controlled stock between these two sites and ensured efficient movement of merchandise to stores across England• Oversaw a team of 20 warehouse staff and drivers, upholsters and 15 office staff • Major role in stock and quality control of incoming containers from Malaysia, China, Italy and Belgium• Maintained relationships and negotiated contracts with Hauliers and Couriers• Created and updated all SOPs for the Warehousing and Logistics side of the company• Rebuilt the loading and unloading areas to comply with Health & Safety• Created Stock Reports for the Directors as well as liaising with the Sales teams to create and accurate P&L report• Implemented a split shift system to reduce overtime costs and improve worker performance• Ensured regular retraining of staff to prevent skill fade Show less

• Contacted key accounts and paid visits to key customers (day and night visits)• Presented to committees and boards for new products, structuring pricing and profit margins• Procured loans (up to half a million pounds) while being overseen by the regional loans manager • Maintained a 5% increase from previous year’s figures in a 5% year on year declining market.

• Jan 2001-May 2002: Affinity Advisor (Barclays Bank) – Sales Role o Offered Barclays staff, Stockbrokers and Premier Account holders data solutions to access online accounts using WAP• Sept 2000-Jan 2001: Core Network Development Performance Technician o Ran and maintained a test MTX (switch) o IREG24 roaming testing/planning/positioningo Implementation of 3G software on a test network in a Faraday cage • Nov 1998-Sept 2000: Technical Support Consultanto Consulted… Show more • Jan 2001-May 2002: Affinity Advisor (Barclays Bank) – Sales Role o Offered Barclays staff, Stockbrokers and Premier Account holders data solutions to access online accounts using WAP• Sept 2000-Jan 2001: Core Network Development Performance Technician o Ran and maintained a test MTX (switch) o IREG24 roaming testing/planning/positioningo Implementation of 3G software on a test network in a Faraday cage • Nov 1998-Sept 2000: Technical Support Consultanto Consulted on all hardware and software on cellular networko Advised internal and external customer on the most up to date data solutionso Acting Call Centre Manager for new sites• May 1998-Nov1998: Customer Services Agento Handled incoming calls for management of accounts Show less