Adam C. Email and Phone Number
Adam C. work email
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Adam C. personal email
Diverse experience supporting multiple industries from healthcare, loan servicing, to air travel. Experience developing and supporting ServiceNow environment for approximately 500 employees and 25,000 end users.
Servicenow
View- Website:
- servicenow.com
- Employees:
- 5
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Principal Product Success Manager, Automation EngineServicenow Mar 2024 - PresentSanta Clara, Ca, Us
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Volunteer AdminSndevs Jan 2022 - Present -
Assistant Principal Double BassLoudoun Symphony Orchestra Sep 2019 - PresentUs -
Double Bass PerformerFreelance Musician Jan 2009 - PresentAvailable for all classical concerts!
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Service Delivery DirectorGlidefast Consulting Jan 2024 - Feb 2024Waltham, Massachusetts, Us -
Service Delivery ManagerGlidefast Consulting Oct 2022 - Jan 2024Waltham, Massachusetts, Us
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Senior Technical ConsultantGlidefast Consulting Dec 2021 - Oct 2022Waltham, Massachusetts, Us
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Technical ConsultantGlidefast Consulting Feb 2021 - Dec 2021Waltham, Massachusetts, Us
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Systems EngineerAtpco May 2019 - Feb 2021Dulles, Va, Us -
Assistant Principal Double BassistPiedmont Symphony Orchestra Apr 2018 - Jun 2019
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InstructorMason Community Arts Academy Jun 2016 - Jun 2019Teaches private music lessons for classical double bass students of all ages.
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System Administrator, ServicenowGreystone It, Inc. Jan 2019 - May 2019Maintain Catalog ItemsImplement Enhancement Requests to servicenowCreate new workflowsCreate Business RulesCreate Client ScriptsUpdate UI Policies
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Level 3 Support TechnicianGreystone It, Inc. Nov 2016 - Jan 2019Network troubleshooting including hardware and software VPN connections and wirelessWork with Internet Service Providers to troubleshoot issues.Diagnose issues with VRF configuration.Diagnose issues with VRRP configuration.Monitor network using PRTG.Configure Aerohive routers and access points.Identify problems on Windows Server 2012 VM.Network and software application password resetsResolve hardware and software computer issuesPrinter supportMobile device support (cell phones, Smart phones, MiFi hotspots, iPads and Samsung tablets)Configure mobile tablets/iPadsAssist customers with network connectivity issuesBasic troubleshooting and triage of externally hosted software applicationsAssist customers with MS Office applicationsCitrix troubleshooting
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Level 2 Support TechnicianGreystone It, Inc. Dec 2015 - Nov 2016Hardware & software support for a wide base of users ranging from registered nurses to financial advisers.
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Graduate Assistant - Help Desk AnalystUniversity Of Maryland Division Of It Jun 2014 - Aug 2015College Park, Md, UsServed as the primary contact center for nearly 50,000 active university members.Supervised up to 10 student employees at a time in a leadership role and guided students through difficult callers. Answered questions and directed escalations to the appropriate teams.Provided Tier 2 support for tickets entered by student workers within 4 hours as per Service Level Agreements.Responded to customer emails using ServiceNow.Reviewed 70 to 100 tickets per week for quality: graded based on criteria including delightful customer service, accuracy of information provided, and proper spelling and grammar.Designed and presented process workflows in LucidChart.Contacted and networked with other support desks on campus in order to maintain an up-to-date contact list for issues unsupported by DIT.Created mechanism for 360 staff review. Qualtrics feedback survey distributed to student staff in order to assess performance of full-time staff.Collaborated with multiple groups within Division of IT, such as Security and Network Operations, to ensure that user experience was efficient and thorough. -
Client SupportUmd Division Of It Help Desk Aug 2013 - Jun 2014Supported wide user-base of over 27,000 undergraduate students, 10,000 graduate students, and 10,000 employees.Delivered technical support through phones (up to 200 calls per month) and live-chat.Worked as part of a team of 20 student workers.
Adam C. Skills
Adam C. Education Details
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University Of Maryland College ParkDouble Bass -
Peabody ConservatoryDouble Bass Performance
Frequently Asked Questions about Adam C.
What company does Adam C. work for?
Adam C. works for Servicenow
What is Adam C.'s role at the current company?
Adam C.'s current role is 2023 & 2024 ServiceNow MVP—A musician orchestrating your ServiceNow needs..
What is Adam C.'s email address?
Adam C.'s email address is ad****@****cox.net
What schools did Adam C. attend?
Adam C. attended University Of Maryland College Park, Peabody Conservatory.
What are some of Adam C.'s interests?
Adam C. has interest in Social Services, Civil Rights And Social Action, Education, Environment, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Animal Welfare, Arts And Culture.
What skills is Adam C. known for?
Adam C. has skills like Music, Music Theory, Orchestral Music, Classical, Chamber Music, Music Education, Performing Arts, Microsoft Office, Musical Theatre, Teaching, Composition, Festivals.
Who are Adam C.'s colleagues?
Adam C.'s colleagues are Cate Lee, Linda Nguyen, Somya Garg, Yashaswini Sanaboyina, Satyaharika Vaddipabthi, Stephen Weber, Alifiya Indorewala.
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